Adobe Journey Optimizer

Hi,  I would like to implement abandon basket in AJO. I found out that instruction - https://experienceleague.adobe.com/docs/commerce-merchant-services/data-connection/use-cases/using-ajo.html?lang=en#create-a-timeout-event However how do you check that event commerce.purchases did not happen?Is there any other instruction how to implement that use-case?  Thanks Mike 

Hi there, Is there a way to query the order of sequence of nodes/events/actions in a journey purely by looking at the datasets? For example, I am looking at journey_step_events, I am able to define certain parent-child relationship by using the parentnode/parenttransitionID etc, but it still doesn't indicate the chronological order of steps happening, is there a way to do this? Thanks.

Hi there, If I have a streaming segment where the data comes from a pubsub queue that sends the data once a day, will the Audience Qualification still fire when the daily batch came in before the journey was published? For example, daily batch comes in at 9AM from pubsub queue, audience is 100. I publish a journey at 10AM with the journey starting with Audience Qualification, will the 100 still go through the journey and how long? Or the 100 will need to be resent? Thanks.

hi  i want to send whatsapp messages during the journey using AJO custom actionas per Twilio documemtation , the accept only : Expected Content Type for API RequestsTwilio's APIs expect the content type of API requests to be either application/x-www-form-urlencoded or multipart/form-data. It is important to note that although Twilio returns responses in JSON format, the API requests themselves should be formatted as either www-urlencoded or multiparty form data. how can achive this in custom action ?

Hi,  I would like to know which product is more suitable ( Target or AJO ) to recommend products for users:- best sellers, - last seen, - personalized products? Is there any comparison between Offer Decisioning and Target Recommendations? 

Hi How can we pass Array through custom action to third part system if there is any way how can we do it.

Hi Team,I have configured message center in Adobe Campaign and an Event and custom action in Adobe Journey Optimizer to send real-time email from Adobe Campaign. However, Every time my custom action in AJO is failing with an error saying Validation failed for object='MCEventRequest'. Any idea about this. I have tested things at both end and configuration looks fine to me. This is the document I am referring for the configuration.  

Hi,  the documentation is really poor on this topic. i have two questions, if there's  a minimum limit to set the throttle for a read audience journey (it ends with a custom action calling a third party email provider) and second it seems i cannot use the api, what are the permission needed? i have platform and adobe journey configured as a developer, and i receive the message of invalid api key (platform apis work well with the same key). Thank you

Hi,  I would like to know what is the difference in latency / delay between Audience Qualification / creating event in AJO while creating journeys?I would like to compare streaming / edge segments to events created in AJO. What different use-cases use for that two features?  Thanks

Hi All,  I am creating a url tracking parameters in Channel surface and want to add the email message id/message name. Is it possible at channel surface level?  I can see in the documentation. (Configure email settings | Adobe Journey Optimizer)The following predefined values are available through the Expression Editor:Source action id: ID of the Email action added to the journey or campaign.But this just gives me the campaign action id and not the message id. How can I add message information at channel surface level. ThanksPreeti

Hi there, I have set up an event to listen to an ExperienceEvent dataset. For testing, I uploaded 5 records into the ExperienceEvent dataset via the Workflow UI, and the data was ingested successfully. However, I don't see any profiles triggering the journey even though it's published, fits all the event criteria.  Will this method not work? Thanks.

Hi there, We are working on a feedback loop to our corporate communication history for communications (push, email, sms etc.) sent out from AJO. Using an example customer, we have two levels of customer identities (CRM1 - Web login account, CRM2 - billing accounts). It will be always be a 1:M  relationship (Web login will have multiple billing accounts). For example, customer has 1 web login, which has access to 4 billing accounts.  As part of the feedback loop, we need to send a communication record to all 4 billing accounts so that it's recorded under whichever Billing Account we look up to. Unfortunately AJO works at a profile level, so by default it would only send 1 record. We cannot make any process modification on the downstream end, so the 1 to 4 split would need to happen at AJO side. Is there a way to do that? Thanks.

Hello,  We are working towards AJO – Target integration and got stuck at step 3 in the below documentation. Could you please suggest us with pre requisites/ documentation to proceed with next steps. https://experienceleague.adobe.com/docs/target/using/integrate/ajo/offer-decision.html?lang=en In Target we were able to view Offer Decision (New) button in the below screen print.Upon clicking on (1) ,nothing happens. Document says we should see step 3 , but nothing shows up.FYI..We did create Offers, Placements and activated within AJO. Please suggest if we are missing any tasks to view step 3.

Hello,   I am trying to test simple journey in AJO in Test Mode but do not see any activity. Below are the steps I performed:    Created a Journey with AJO, with 1) Read Audience  2) Custom Action to Salesforce Marketing Cloud .   Created test audience as per  the documentation.   Verified Test Audience at Profile Level.   Clicked  ' Trigger Profile Entrance '  button in test Profile.    In Trigger profile entrance pop up , entered 'Email' in Profile identifier. Clicked Send.    In Test Mode , 'Profile was triggered successfully'  is displayed. But Nothing Happens. Log Does not shown anything. Could you please suggest how to proceed from here? How can I test the journey step by step? These are fields I gave in test Profile.: Person ID Email Address First Name Last Name testProfile Please suggest!    

How do we configure a journey so it will run on 2nd Thursday of each month??  

Hi there, Multiple questions here as I am trying to enable a use case leveraging Google Pubsub.  1) We have a single PubSub topic and subscription that contains the data we need, but we need the data to be stored in an ExperienceEvent dataset to enable real-time notifications in AJO. AND we also need the same dataset in Profile Attributes to be used for targeting. Attempted Solution:I tried creating two Accounts (not using the same account) under Google PubSub Source subscribing to the same PubSub topic & subscription, each targeting an IndividualProfile & ExperienceEvent dataset. The result from our test is that say we push 10 records into the Pubsub Subscription, the 10 rows would only either get ingested into the IndividualProfile dataset OR ExperienceEvent dataset, is this by design? My goal is to have the same data populated into both datasets as the data comes in. 2nd Question:The data coming in contains a collection/array&nbsp

Can we send email to the recipients who do not have AEP Profiles but their data is stored in a csv file? Is there a way that we can extract data from that csv file and send emails? Note: There is a Healthcare/Security shield in the sandbox.

Hi,In AJO is there a possiblity of adding video while drafting content for either email or whatsapp message.If this is possible can you please help me with steps how we can do same.Thanks

Hi all,  Our client is currently sending out marketing emails using Adobe Campaign, but they'll be switching to AJO soon. They already have a domain that they're currently using in Campaign. Can they re-use the same domain in AJO as well, or would they need a new domain for AJO? Thanks  

I need to get Campaign Technical Details to get the campaign ID and other values - like message ID. Is it possible to get some kind of values as we do in Journeys?

Hi,I would like to understand what is the difference between the "Invalid Recipient" bounce reason and "Invalid Email Address" error reason which appears in the report?About the discarded profiles, how and where can we see the reasons for certain profiles to be discarded from the journey?Is there a way that we can see the reasons of suppressions of the profiles in a journey report?

Hi,  Is there any feature in AJO which takes into account customer profile from AEP, ctr, open rates and recommends which outbound channel to use in order to contact customer?  Thanks 

Hi! I was trying to send an audience to Facebook and the following error appeared: Apparently, everything is working well with Facebook. Nothing has changed and the other audiences already sent are being fed with profiles. So, I have no idea what is going on. Can you help me, please? Thanks in advance!

Hi All, I need the below information if anyone could help: interactivity within email template is typically done by AMP , as far as I read AJO dies not support AMP in templates is there any workaround we have to add interactive forms in AJO email template?will content fragment with JS based form is possible in AJO? if any doc around this or any example. 

Hi, I want to pass an expression fragment (SMS) as follows:"Hi first name" (first name to be taken from the profile attributes) into the custom action message body. Is this possible?If not, can I copy paste this fragment into the custom action body? Thanks