Opt out landing page is not working in email content in AJO | Community
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M
Adobe Employee
MonikaAgAdobe Employee
Adobe Employee
April 28, 2024
Solved

Opt out landing page is not working in email content in AJO

  • April 28, 2024
  • 2 replies
  • 1387 views

Hi,

I am inserting an opt out landing page in the email content getting the below error in AJO.

 

{
"journeyVersionUid": "2e250d08-bc2c-42ef-8245-6728bfae2734",
"orgId": "C73F174362AB26490A495EC6@AdobeOrg",
"error": [
{
"Email": {
"type": "https://ns.adobe.com/aep/errors/CJMMAS-2001-200",
"title": "The opt-out link is not present in the email body.",
"status": 200,
"report": {
"additionalContext": {
"errorLevel": "WARNING",
"variantId": "787df205-9b0f-4237-b370-30e6e6ea1d7c",
"variantName": "",
"source": "MESSAGE",
"channel": "email"

How do I solve this?

 

Thanks 

Monika

Best answer by Mohan_Dugganab

It is a warning “The Opt out link is not present in the email body” and will not break the publishing flow.  
 
If landing page url is used as an optout url, then the above warning is shown as there isn't a way to recognize whether customer is using landing page for optout or not (mainly because of the href not being available in case of landing page scenario when used as an opt out link)

 

Landing page URL

<a class="arc-link" data-nl-type="landingPage" style="color:rgb(150, 156, 170);text-decoration:underline;" data-landingpage-id="79e58793-d199-44e8-86a6-3d23af76cd44" id="acr-link-48666577" data-tracking-type="OPT_OUT"><p style="text-align:center;"><span style="font-size:14px;">Click here to unsubscribe from further email communications</span></p>

 

Opt out URL
<a class="arc-link" data-nl-type="unsubscription" style="color:rgb(150, 156, 170);text-decoration:underline;" id="acr-link-48666577" href="<landing_page_url>" data-tracking-type="OPT_OUT"><p style="text-align:center;"><span style="font-size:14px;">Click here to unsubscribe from further email communications</span></p>

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
April 29, 2024

@monikaag, Looks like the issue is with the AJO opt-out landing page on an email not being recognized as an opt-out link. It should be compatible with the one click opt-out or external opt-out type. I would suggest checking with adobe support on this issue.

Thanks, Sathees
M
Adobe Employee
MonikaAgAdobe EmployeeAuthor
Adobe Employee
April 29, 2024

I tried to test my journey in test mode, and it was working fine and then published the same and worked as expected as it was a warning not an error.

Thanks @satheeskannak. 

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
April 30, 2024

Got it. I didn't realize that's just a warning rather than an error.

Thanks, Sathees
Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
April 29, 2024

It is a warning “The Opt out link is not present in the email body” and will not break the publishing flow.  
 
If landing page url is used as an optout url, then the above warning is shown as there isn't a way to recognize whether customer is using landing page for optout or not (mainly because of the href not being available in case of landing page scenario when used as an opt out link)

 

Landing page URL

<a class="arc-link" data-nl-type="landingPage" style="color:rgb(150, 156, 170);text-decoration:underline;" data-landingpage-id="79e58793-d199-44e8-86a6-3d23af76cd44" id="acr-link-48666577" data-tracking-type="OPT_OUT"><p style="text-align:center;"><span style="font-size:14px;">Click here to unsubscribe from further email communications</span></p>

 

Opt out URL
<a class="arc-link" data-nl-type="unsubscription" style="color:rgb(150, 156, 170);text-decoration:underline;" id="acr-link-48666577" href="<landing_page_url>" data-tracking-type="OPT_OUT"><p style="text-align:center;"><span style="font-size:14px;">Click here to unsubscribe from further email communications</span></p>

    M
    Adobe Employee
    MonikaAgAdobe EmployeeAuthor
    Adobe Employee
    April 29, 2024

    Yes, right. Because it was an alert/warning I was able to test it and publish it. 

     

    Thanks @mohan_dugganab 

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