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April 19, 2024
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When a prospect/Profile unsubscribes from a journey, Which system dataset in AJO captures the information.

  • April 19, 2024
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When a prospect/Profile unsubscribes from a journey, Which system dataset in AJO captures the information. How Journey uses this dataset to exclude the member from further communications when journey uses different identifier

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Best answer by Mohan_Dugganab

It depends on what type of consent is configured (channel, identity or subscription list) https://experienceleague.adobe.com/en/docs/journey-optimizer/using/email/email-opt-out#opt-out-external-lp 

 

Consent data is stored in the XDM under consents.marketing object

 

For consent at channel level,If consents.marketing.email.val is set to n (via channel level unsubscription), the profile will stop receiving marketing emails. This is to prevent profile from receiving marketing communications through a particular channel.


AJO manages identity-level consent through the consents.idSpecific map where in it is managed per email address.
Ex:- consents.idSpecific.{Namespace}.{Identity}.marketing.{Channel}.val

Profile snapshot dataset will hold this information

1 reply

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
April 19, 2024

It depends on what type of consent is configured (channel, identity or subscription list) https://experienceleague.adobe.com/en/docs/journey-optimizer/using/email/email-opt-out#opt-out-external-lp 

 

Consent data is stored in the XDM under consents.marketing object

 

For consent at channel level,If consents.marketing.email.val is set to n (via channel level unsubscription), the profile will stop receiving marketing emails. This is to prevent profile from receiving marketing communications through a particular channel.


AJO manages identity-level consent through the consents.idSpecific map where in it is managed per email address.
Ex:- consents.idSpecific.{Namespace}.{Identity}.marketing.{Channel}.val

Profile snapshot dataset will hold this information