Skip to main content
Zahid_14
Level 2
Apr 13, 2024 1:00 PM UTC
Question

Create audience based on custom action

Dear Good People, 
I am struggling to create an audience based on the custom action id. I mean the persons for whom that custom action triggered. I have used the journey action id like this:

But it seems not working as it qualifies 0 persons. 

I can see it my custom action in the data sets like this:
select _experience.journeyOrchestration.stepEvents.actionID

from journey step events
where _experience.journeyOrchestration.stepEvents.journeyID="xxx"


Does anyone know where can I find this in the audience section/event?

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

4 replies

Mohan_Dugganab
Adobe Employee
Adobe Employee
Apr 14, 2024 12:47 PM UTC

message feedback attributes that you are referring to captures contact history only for native channels.

For custom actions, contact history logs will not be captured in ajo_message_feedback_event_dataset. You will have to get those from the external system or leverage data distiller queries to query step events and write it into a custom contact history dataset

 

 

 

Translate
Zahid_14
Zahid_14Author
Level 2
Apr 18, 2024 1:25 PM UTC

In that case what other customers are creating audience based one who are contacted by custom channels like SMS, Viber, Postal etc? 

Translate
Zahid_14
Zahid_14Author
Level 2
Apr 21, 2024 9:25 AM UTC

@mohan_dugganab , any answer? How your other customers are creating audiences based one who are contacted by custom channels like SMS, Viber, Postal etc? Is it only possible to export the datasets and then import it back in audience? Or using data-distiller? 

Translate