Attaching a copy of an email in AJO | Community
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Neeharika_Shetty
Level 2
May 2, 2024
Solved

Attaching a copy of an email in AJO

  • May 2, 2024
  • 1 reply
  • 1012 views

Hi all,

 

Can someone help me with how can we send a copy of an email sent through AJO, through a custom action to any external storage solution (by hitting the storage location API Endpoint), such that all the emails sent to the customers should also be stored in that storage solution?

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    Best answer by Mohan_Dugganab

    This won't be feasible using custom actions.

     

    Instead, you can evaluate bcc functionality

    or

    Query ‘Template’ field in the Entity Dataset, which contains the details of the non-personalized message templates.  

    or

    Access Entity Dataset via data access api 

     

    Reference - https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/archiving-support

     

     

    1 reply

    Mohan_Dugganab
    Adobe Employee
    Mohan_DugganabAdobe EmployeeAccepted solution
    Adobe Employee
    May 2, 2024

    This won't be feasible using custom actions.

     

    Instead, you can evaluate bcc functionality

    or

    Query ‘Template’ field in the Entity Dataset, which contains the details of the non-personalized message templates.  

    or

    Access Entity Dataset via data access api 

     

    Reference - https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/archiving-support

     

     

      N
      Neeharika_ShettyAuthor
      Level 2
      May 2, 2024

      Hi @mohan_dugganab 

       

      Is there any way through which we can create a pdf/image copy of the email which we can send from AJO to any external storage location through hitting the API endpoint?

      Mohan_Dugganab
      Adobe Employee
      Mohan_DugganabAdobe Employee
      Adobe Employee
      May 2, 2024

      No, you will have to build a custom process outside of AJO to handle this using the options mentioned in the earlier thread.

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