Can I create an Audience or Segment of customers with email a suppression list OR use this is an attribute in an audience to get more accurate numbers? | Community
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Caveman77
Level 4
April 18, 2024
Solved

Can I create an Audience or Segment of customers with email a suppression list OR use this is an attribute in an audience to get more accurate numbers?

  • April 18, 2024
  • 2 replies
  • 1036 views

Can I create an Audience or Segment of customers with email a suppression list OR use this is an attribute in an audience to get more accurate numbers?  Or is there a way to update the customer profile attribute if they are on a suppression list

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Best answer by Mohan_Dugganab

This is currently not feasible.

 

Closest way would be to create a batch segment on message feedback event dataset filtering our records that are hard bounces

    "messageDeliveryfeedback": {
            "messageFailure": {
              "type": "Hard"
            }

 

2 replies

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
April 18, 2024

This is currently not feasible.

 

Closest way would be to create a batch segment on message feedback event dataset filtering our records that are hard bounces

    "messageDeliveryfeedback": {
            "messageFailure": {
              "type": "Hard"
            }

 

    C
    Caveman77Author
    Level 4
    April 19, 2024

    Thank you for the clarification. 

     

    This seems like it should be a product feature, since there is little value in having an audience that cannot be contacted.

    DavidKangni
    Community Advisor
    DavidKangniCommunity Advisor
    Community Advisor
    April 19, 2024

    Hi Caveman

    You can use this path
     XDM ExperienceEvent>Experience>Customer Journey Management>Message Delivery feedback>Message Exclusion>Exclude Reason

    The value to use is "Suppressed"

    Thanks,

    David

     

    David Kangni
      C
      Caveman77Author
      Level 4
      April 19, 2024

      Thanks, I will build audience to Test

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