We're having a serious issue in our Workfront instance. I've reached out to Workfront and they are continuing to say that the behavior is what is expected. This is NOT how Workfront has worked the past 2+ years.
Our users are no longer receiving any email notification when they are assigned a task at the time of the project becoming active. Something has changed on the back end.
Scenario:
Now - #5 is not happening at all. No users are receiving email notifications even though their notifications are on. Which means, our users aren't aware they have tasks assigned to them. Previously, they received email notifications when the project was turned current.
Workfront is indicating that 'this is expected behavior' and the only time they would get task notifications is at the time of staffing. In other words, when the project becomes current they would not receive any notification of a task.
Is anyone else experiencing this? The time between #1 and #4 can be at times extended as we look to gather more information. So this makes no sense to turn a project current that is A) not setup correctly yet and B) not ready to be worked on.
I'm at a loss and I've needed to alert our users that they can no longer depend on email notifications to know when they have work assigned to them. This is a becoming a huge issue.
Help!
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Christina Jarosz
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Hi Christina, Is this different than Updates Not being sent via email this other thread from last last week where people were not receiving emails? Thanks, Kyna
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