@AJODev A couple of questions.
Are decision propositions being used to personalize the content?
Is the issue occurring in a campaign or a journey using the code-based channel?
Are static content changes working on the webpage without any personalization?
Is the same personalization working on ...
Adobe Real-Time CDP B2B Edition is required to work with AJO B2B. Adobe Real-Time CDP B2B Edition is just an add-on for the existing RT-CDP application.
@AJODev
Have you validated the data flow using Adobe Assurance? It helps verify whether data is correctly collected from the source and sent to AEP.
Check out https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/code-based-experience/create-code-based-experiences/test-code-ba...
@chrisyan This shows that the profile is eligible for both audiences, but the use case test results deviate from the given documentation. Please create a support ticket.
@chrisyan
Please find attached the screenshot showing the profile's audience membership. share the screenshot of the test profile's audience membership that is used for journey validation. This is to make sure that the profile is eligible for both paths.
@chrisyan The prioritization of paths comes into play only when a profile qualifies for both conditions.Could you please ensure that the profile you are testing holds audience membership of both audiences listed under the conditions for Path 1 and Path 2?
@chrisyan your understanding is correct . check out the documentation on the prioritization of paths .
https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/condition-activity