User opt out during a journey

[Joaquín]

Hi!

I wonder if there is any chance for the users to opt out for a specific journey wich contains several steps. I mean, a contact enters a 3 emails/steps journey, that are going to be sent during a week. I wante to give the contacts the chance to opt out from the next steps.

I added a condition to check if the customer has booked so if he did, he will exit the journey. But also I wanted to give the chance to exit the journey but not opting out of all subscriptions.

Thanks

[SatheeskannaK · Accepted solution]

@Joaquín Technically there's no way for customers to opt out of a journey. You will have to develop business rules to qualify customers entering/exiting journeys and build an audience around that similar to customers has booked should exit from the journey.