Event triggered journey: what about there is a event failure?
Hi Community!
I hope you are doing great.
There is a event-triggered journey in AJO and I need to let you know that it is working fine. However, due to a failure from our system, events were not generated in one particular day, meaning that customers did not enter the journey - not AJO's fault.
Knowing that I am unable to recreate the events in the system, we are currently looking for alternatives to ensure communications will be delivered to those whose events were not generated. We assumed here that the easiest way to address it would be to duplicate the journey, but trigger it from a batch audience. Although this would work, it is not scalable - we wouldn't like to duplicate all event-triggered journeys.
This said, I would like to hear wheter anyone here has faced the same situation and if there is any recommendations on that.
Best Regards,
Filipe C. Freitas