Hi all!
I need to create a recurring journey that must be excuted daily that must target contacts that haven't opened an email in the last 12 months.
The thing is when creating the audience I don't know how to establish the conditions so that the audience only includes contacts who have not opened an email for 12 months on that day, in order that the journey runs daily and only target that users.
Should I use "within", "rolling range",....?
Thanks
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@Joaquín, You can setup this audience either using a rolling range or within criteria. The conditions you choose should be effective for the targets you’re trying to reach. Here is the code view of the audience that you setup provides more clarity:
CHAIN(xEvent, timestamp, [C0: WHAT(_experience.customerJourneyManagement.messageInteraction.interactionType notIn ["open"]) WHEN(<= 365 days before today)])
@Joaquín, You can setup this audience either using a rolling range or within criteria. The conditions you choose should be effective for the targets you’re trying to reach. Here is the code view of the audience that you setup provides more clarity:
CHAIN(xEvent, timestamp, [C0: WHAT(_experience.customerJourneyManagement.messageInteraction.interactionType notIn ["open"]) WHEN(<= 365 days before today)])
Hi Sathees,
Thanks for your reply.
How could I set this in the segment builder view?
Thanks
Kind Regards
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Hi Sathees,
Thanks for the information. I have doubts if I use the "within" option, it will select all the contacts from today until 365 days before and when executing the journey each day they will all receive the same campaign
Thanks
Regards
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@Joaquín There are two ways to exclude them if they have received this campaign message.
Hi!
Perfect. Thanks for the explanation.
I'll try it that way
Kind Regards
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