profile

[Ajo_WisdomChase]

Hi team,

My two email ID merge single profile can any any one help me how i am remove one email id from profile?

@DavidKangni @SatheeskannaK @dugganab @Anuhya-Y 

[Pradeep_Kumar_Srivastav]

I believe the email address is an identity in your schema. To delete the unwanted email address from the stitched profile you can follow the below.

Identify the Profile Data Source :

• Determine the dataset that contains the profile's email address data you want to delete. Ensure this dataset is enabled for profile updates.

• Delete the Profile-Enabled Dataset:

  • Deleting the Dataset: To remove the unwanted email ID and clean up the profile data, you can delete the dataset containing this data. Note that this dataset should be enabled for profile updates when you delete it.
  • Dataset ID: Keep the dataset ID handy. This ID will be useful if you need to contact Adobe Support for further assistance.
    Deleting a profile-enabled dataset will also remove related identities from the identity graph

• Raise a Support Ticket:

  • Adobe Support: If the data you have deleted is not cleaned up automatically, you can raise a support ticket with Adobe. The support team will assist you in cleaning up the data.
  • Identity Graph Cleanup: When you delete a profile-enabled dataset, it will clean up the identity graph as well. This cleanup will occur only if the identities stitched in the graph are contributed by the dataset you have deleted.

[Ajo_WisdomChase]

Hi @Pradeep_Kumar_Srivastav ,

Thanks for your response. Please correct me if I’m wrong: If I delete a dataset, will it remove all profiles associated with that dataset? For example, if a dataset contains 1,000 profiles and I only want to delete two specific profiles that have been merged, will deleting the dataset remove all 1,000 profiles or just the two merged ones?

[Pradeep_Kumar_Srivastav]

Hi @Ajo_WisdomChase 

Yes, This will remove associated all profile data from that dataset. You can try the following approach and see if this helps.

1. Create a dataset using Query Service with the correct data, excluding records with incorrect email addresses, and do not enable the dataset.
2. Remove the dataset that caused the issue.
3. Enable the dataset generated by the Query Service and check the profile."

[Anuhya-Y]

• Delete entity API can delete individual profiles. It will delete profiles from the profile service, but not from the data lake or identity store. If more than one identity is associated with the same profile, This API will delete the complete profile with all identities. 

 https://developer.adobe.com/experience-platform-apis/references/profile/#operation/deleteEntity

• If Privacy Service is enabled in sandbox, A data privacy request can remove data from the Lake and profile service.       

   Note : Privacy Service is meant to help manage customer data requests.

https://experienceleague.adobe.com/en/docs/experience-platform/privacy/ui/overview

https://experienceleague.adobe.com/en/docs/experience-platform/privacy/ui/user-guide#create-a-new-pr...

• Delete records from Data Lifecycle workspace based on their primary identities, but this is in the Beta phase as of today. This request can delete data from the profile store, identity service, and data lake.

https://experienceleague.adobe.com/en/docs/experience-platform/data-lifecycle/ui/record-delete#manua...