Possible to call AJO from an external source?

[arpan-garg]

Hi,

I have some questions regarding AJO.

The requirement is to send email and push notifications to customers every day at 4 pm, but before sending them, we need to check if the product is available by calling an external API.

Is it feasible to initiate a journey in AJO through an API from an external third party? If yes, how can we accomplish that?

Can we schedule a journey to run at a specific time daily, such as 4 pm?

Additionally, is it possible to make an external API call from AJO? For example, only send the email if the products are back in stock."

[Anuhya-Y · Accepted solution]

@arpan-garg 

External data sources can help in bringing 3rd product data to AJO.check out https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/dat...

Once External data source configured, can utilize external data in journey, condition (data source) to validate product availability and then send delivery.

Initiate a journey in AJO through an API from an external third party is not possible yet, I believe.

Daily scheduling is possible via journey properties.

[Ivan_Mironchuk]

Hi @arpan-garg  - @Anuhya-Y is correct that if you want to check and see if the product is available before sending the push you would use an external data source as a condition element in the Journey. 

If you are looking to use an API event to trigger the Journey you can set this up as a custom event following this doc: 

https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/eve...

Another way you can achieve something similar is to configure a Business Event. In this scenario you may have a segment of users that indicated they would like to be notified when a product is back in stock. Once a product returns to in-stock you can trigger the business event, which will target all users in the segment that wish to be notified. 

https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/eve...

[Sneha-Parmar]

Custom action can be a solution for calling external API for validation and qualification and include it in the journey.