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AJO Customer Action through "HTTP" error

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Level 1

Hi All,

 

We have configured the customer action to trigger the Push & email message using 3rd party tools, but when we are using those in journey getting HTTP error. Do we have to setup any other access point in AJO? 

 

Thanks

 

2 Replies

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Level 2

@AmitK 

I believe you have configured required details in custom action after adding in the journey like url path, action parameters if any variables values are added in action etc.

what is the exact error, please share the details ? May I know which 3rd party marketing tool is used for communication.

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Employee

@AmitK  as @anuhya-tad  mentioned it would be good to get some further details on where the error is occurring. Are you able to send any test profiles through execution? Some other questions that would help to troubleshoot:

 

  1. In your custom action setup what type of authentication are you using? or no authentication? 
  2. What payload parameters are you trying to pass? 
  3. Are you trying to use an event or segment qualification journey
  4. OR are you trying to use a read segment journey
  5. Are you able to get a single test profile through the journey?
  6. What is the error message details from the journey?
  7. Is it possible that you are hitting a rate limit?