Adobe Journey Optimizer

I am trying to solve a particular use case whereby I use a custom wait activity to determine how long to wait before a customer is sent communications. This custom wait activity needs to based on the customer’s Australian time zone. Importantly we do not have time zone preference details enabled in AEP/AJO because we do not have this source data. We might in the future. Therefore I am trying to determine if we can use the advanced expression editor to write the necessary logic within the journey to determine the customer’s wait time.  GOAL: if time of event is X-time or later local time pass through the condition and send email/SMS, else wait Z-mins until it is X-time customer local time before continuing onto the next journey node. I want this to automatically calculate/adjust for daylight savings instead of manually updating wait times whenever daylight savings changes. For example if the goal is to send comms at 12pm noon, this means if the customer is in WA (Western Australia [Pert

If I am establishing a business rule in EST timezone, and if the journey is running continuously for a year - will Adobe automatically accomodate for DST changes or will the daylight-saving timing change need to be done by the developers manually? Please confirm the same.

Hi Team, Can anyone please let me know who creates/owns the mail boxes for From and Error email addresses in AJO Channel surface config when the subdomain for this channel surface is CNAME delegated instead of full delegation ? ​@SatheeskannaK 

We recently discovered an issue in AJO. Logging details here for the community visibility so others can easily debug such problem Bug Title Sandbox Tooling failure when copying AJO Campaign Orchestration audiences between sandboxes.Product Product: Adobe Journey Optimizer (AJO) Campaign Orchestration Component: Sandbox Tooling. Expected Behavior Sandbox tooling should successfully migrate an audience package from a dev sandbox to a stage environment. If components such as merge policies are already present, the system should gracefully handle the conflict by prompting to overwrite or ignore the component rather than failing the import. Observed Behavior Attempting to import a package containing an AJO Campaign Orchestration audience fails during the upload. The import returns an OBJECT_EXISTS error ("PROFILE_MERGE was not created anew") for merge policies that already exist in the target sandbox. Additionally, it returns a NEBULA-100092-400 error claiming an invalid or missing namespac

I recently discovered an issue in AJO. Logging details here for the community visibility so others can easily debug such problem Bug Title AJO DEV Sandbox Allowed List failing to enforce domain restrictions for API-triggered campaigns. Product Product: Adobe Journey Optimizer (AJO)Component: Sandbox Administration / Email Settings (Allowed List) Expected Behavior When an allowed list is active at the sandbox level, email sending must be strictly restricted to the explicitly configured addresses and domains. If the active list is empty, zero emails should be dispatched from the sandbox. Non-allow-listed addresses must be suppressed natively before the send attempt. Reference: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/monitor-reputation/allow-list Observed Behavior Despite an active allowed list configured in the DEV sandbox with specific test domains, API‑triggered campaigns are bypassing this restriction and sending emails to unapproved domains (e

Hello Everyone, I'm working on a use case, where I'm receiving 2 streaming events for same profile at exact same time. The journey is setup using unitary events. Both events getting ingested into dataset. But in Profile's event tab, I see only one event. For a profile, journey re-entrance is set to 1 second, so that for some cases if the profile with same identifier comes after a second it should get processed. Looks like journey is getting triggered for only one(first) event, since both events are hitting AJO at same time, though there is difference(of 9 second) in timestamp between 2 events.Payload1:{   "emailAddress": "<user address>",   "ProfileID":"9876543212PSR",   "Code":"PP003",   "channel": "Email",   "communicationName":"Project Started",   "_id": "1123457QWER0",   "eventType": "ajocommunication",    "timestamp": "2026-04-02T11:59:48.384Z",   "address" :"NULL",   "projectName" : "Ebill",   "status": "NULL",   "date": "NULL",  "action": "NULL",   "trackingCode": "ABCD123

Hi! I am seeing an unexpected delay with a Weekly Quiet Hours rule (Queue message).Configuration:Window: 10:00 PM to 8:00 AM (Recurring daily). Timezone: Buenos Aires (GMT-3). Frequency Capping: None.The Issue:A profile reached a Push node on Tuesday at 4:20 AM. Expected: Sent Tuesday at 8:00 AM. Actual: Sent Wednesday at 8:00 AM (27-hour delay).Questions:Does AJO treat an overnight window (where End Time < Start Time) as a single block that concludes on Day+1? Because the profile arrived at 4:20 AM on Tuesday, did the system assign it to the "Tuesday Rule" (ending Wednesday 8 AM) instead of the "Monday Rule" (ending Tuesday 8 AM)? Is this behavior documented? What are your reccomendations? Thanks!

I’m looking to create highly personalised data driven Kinetic emails. Would anyone be able to help me with this or provide any additional information as to what is supported in AJO?

Hi there, I have created an audience in AJO which is updated daily by batch sync. This has been shared to a destination with no end date. Does this mean the audience shared will be updated daily (i.e. members no longer shared when they don’t qualify for an audience and new members shared when they qualify) until I stop sharing it?Thanks, Serena

Hi, I have enrolled in a Journey Optimizer course (AJO-BP200) but have come to a shuddering halt at an early stage. One of the first instructions is ‘Start the Simulation’. Where is this? This doesn’t appear to be a paid course, but I’m thinking it is and at the point of payment you get access to the Simulation? I’m unable to find it via the AJO within my standard working interface. Any ideas? Many Thanks in advance

Get certified at Summit - we are ready with expanded testing capacity! Full passholders attending Adobe Summit 2026 can get certified for free by passing an on-site certification exam. All exams (except Adobe ColdFusion and Adobe Captivate) will be available. You may take as many different exams as you like, but you may not take the same exam more than once.  Testing hours are April 19-21 @ 9am-5pm PT and April 22 @ 8am-1pm PT. Seating is first-come, first-served. Find us at the Adobe Certification table on the 5th floor of the Venetian.  You must bring your own fully-charged laptop to take advantage of this offer. Free stable and secure Wi-Fi will be provided.  Learn more today! 

 We’re hosting an Experience League Live session on Wednesday, April 8th at 8:30 AM, focused on:New Use Cases for Customer Engagement: iOS Live Activities, Web Push, and Persistent MessagingAlongside Brent Kostak, Don Huynh, and Robert Calangiu, we’ll explore how you can extend Adobe Journey Optimizer to deliver more real-time, visible, and persistent experiences across new channels.💡 Topics include:• iOS Live Activities• Web Push Notifications• Message InboxIf you’re looking to expand your engagement strategy and get more value out of Journey Optimizer, don’t miss it.🔗 Register here:https://engage.adobe.com/ExpLeagueLive-260408.html?sdid=H822XBWW&mv=socialSee you there! 👏 

Hi everyone,I’m just starting with Journey (this is my very first Journey on the Adobe platform) and I’m sending my first email communications.I’ve noticed that on my email, an additional message appears at the bottom of the email content:“Server responded with ‘Access denied’ – check your email address and password in the account settings and try again.”In Polish beacause i am Pole: “Serwer wysłał komunikat: Odmowa dostępu”This message is being appended directly to the email body, which of course should not be visible to recipients.My questions are:What exactly is this message and where does it come from (Journey itself, email configuration, SMTP server, etc.)? Why does it appear only in some emails and not all sends? How can I fix this and completely remove it so it is not added to production emails?

Hi Team -We have setup the audiences in AEP/AJO and also we have added the required asset id for japn region and once the AEP/AJO is processed email is getting deployed to all regions except for Japan. Note: we use AEP/AJO for audience build only. Need why Japan audiences are not receiving email and how to troubleshoot it

I am sending SMS text messages and need to adhere to quiet hours. I am having trouble building an expression in AJO that sends at 1 PM in the fans local time zone. 

Hi all,Looking into different approaches to make user opt out for SMS.One way is to set up the inbound keywords, however looking for some custom approaches to make the profile SMS consent flag to false. Thanks!

We are looking into custom solutions to archive email send out metadata. Like Email Subject, Send out time, content of the email, etc. We explored two options:BCC  Message Export & Entity DatasetsHowever is there any 3rd option which we can utilize here? Reason being, BCC can get expensive if you have so many send-outs. And Message Export/Entity Dataset exports can become complex if you have personalized content in your emails. Looking for some suggestions. Thanks!

Welcome! 👋This Community thread is a space for everyone who watched (or is watching) this Experience League LIVE episode to connect, ask questions, and keep the conversation going. Share your takeaways, dive deeper into topics from the session, and help each other with real‑world tips and use cases. The Adobe team will be keeping an eye on the discussion and jumping in where helpful—so don’t be shy!

I just create this webhook, try to test in postman Wan to to see the information upload in AEPCan you help me with this , please

In the first part of this series, we explored the essentials of Adobe Journey Optimizer (AJO) error codes—why they matter, how to approach them, and how quickly understanding these signals can transform your troubleshooting experience. In this second installment, we go a step further and include more frequently encountered error codes. We’re presenting a curated, in-depth table of even more AJO error codes you’re likely to encounter as you build, test, and launch omnichannel campaigns. Think of this guide as your “cheat sheet” for campaign health: If the mysterious codes below pop up in logs or UI banners, you’ll know exactly where to look, what likely caused it, and how to get unstuck fast. Whether you’re facing backend 500 errors, validation problems, or puzzling runtime glitches, this list breaks down each code’s context, root cause, and practical steps to resolve or avoid it. Keep this resource handy—it’s designed to help your ops, technical teams, and marketers spend le

Hello, we want to send gift vouchers to the winners of our prize competition with transactional emails.There is a possibility that some Clients may have won multiple prizes, so we need to send them several emails with different gift vouchers at the same email address.We have an Excel file with the target email addresses and the relative gift vouchers. In this file there are duplicated ids. We want to upload the file and make sure that Adobe Journey Optimizer sends multiple emails to the same duplicated ID/Addresses, each with its own gift voucher.The Excel file looks like this:In this example, ID 0000805085 needs to receive 2 emails, one with gift voucher 23A and one with 24B, at the same email address. How can we do this with Adobe Journey Optimizer in one single Journey?Thank you very much for your support Joseph

Hi everyone,We’re currently re-warming a subdomain that was previously warmed in Aug–Sep 2025, after a period of low volume.Since ramping up again (Feb), we’re seeing many Gmail bounces due to timeouts, classified as “Ignored” (not hard or soft).We also noticed the subdomain has DMARC set to p=none.Could this be impacting Gmail deliverability? Any recommendations to improve reputation during re-warming? Is there a way in delivery logs to see the exact gmail bounce reason? something like this: https://knowledge.workspace.google.com/admin/support/troubleshooting/gmail-smtp-errors-and-codes?hl=en&visit_id=639100432066783742-50066658&rd=1Thanks!