Adobe Journey Optimizer

Summary:I am using dataset lookup in AJO personalization, but it is returning empty values. My dataset has a primary identity and data is present. I have tried both approaches — with fields nested under the tenant namespace and also without nesting — but still getting empty results. Not sure what is causing the issue or how to fix it.AEP   configuration:schema : {tenant : {offerID (primary id),title ,description}}Dataset is enabled for lookup Identity is marked as primary Data exists in dataset (e.g., "IC121") Using hardcoded ID in lookupNote: Schema and Dataset is not profile enabledIn AJO (Campaign - CBE based), I am trying to access this data using personalization:Code:[ {{ datasetLookup datasetId="Dataset" id="ID121" result="offer"}} {“title” : “{{offer.tenant.title}}”,“description” : “offer.tenant.description”}] Issue:The response is:{title :””,description : “”} It seems like the lookup is not executing. Can anyone help me what i am missingThanks in advance

I create relaton schemas for campaign orchestration and have a question. What does ‘Enable for segmentation’ means?Data may be used in AEP segmentation? Data may be used in orchestrated campaigns? 

Hello Team, Is there any way to access AEM Experience fragment in AJO ?​@ManikSingla  Could you please advice on any possible ways to do this as per this comment on a previous post - Thank you!

Hi community. I am seeking some help regarding journey capabilities. In a lapsed traveler win-back journey I want to test the impact of entry cadence by splitting the audience into two cohorts within the same journey:Cohort A – Enters on a bi-weekly schedule (current setup) Cohort B – Enters on a daily schedule (proposed)All other journey elements would be identical — same messaging, same wait times between emails, same structure. The only variable being tested is how frequently users can enter the journey. Both cohorts would also share a 30-day re-entry suppression window.I was advised internally that this is not feasible in AJO because the two entry cadences represent distinct qualification paths and cannot exist within a single flow.My questions for the community:Is there any native way in AJO to support two different entry cadences within a single journey for a cohort test? If not, would the recommended workaround be to build two separate journeys — one per cohort — and split the a

since orchestrated campaign doesnt have step even, how to determine if profile has entered into campaign but not yet exited ? this is to ensure that they dont re-enter the campaign which runs on scheduler every day which its already part of campaign from previous day but not yet exited the campaing.

I am in the process of migrating a transactional campaign from Salesforce Marketing Cloud (SFMC) to Adobe Journey Optimizer (AJO) as an API-triggered transactional campaign.In SFMC, I can easily access all the JSON files used to trigger emails to customers via data extensions. These JSON files allow me to verify which customer received specific communications and cross-check the data in case of discrepancies. Additionally, I can conveniently filter profiles or emails based on order numbers to locate the corresponding JSON file used to trigger the email.However, in AJO, the data received via an API for a transactional campaign is not stored. How can I verify and identify which customer received specific information in this scenario?

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 Hi Community,I am facing an issue with an Action Campaign in Adobe Journey Optimizer (AJO) for sending push notifications related to custom announcements.Scenario I created an Action Campaign for push notifications. Triggering rules have been configured. The audience is batch evaluated. The campaign activates successfully. However, after activation: Only a few users actually receive the push notification. In the campaign report, I can see that Targeted and Sent counts are almost the same. But a large number of profiles are showing as Bounced. One of the error reasons I see is: PushNoMessageFoundForDecisionPath Note: This is currently being tested in a Dev environment. The mobile app currently has only around 20–30 active users. Users may or may not have granted push notification permissions. Push notifications from Journeys using the same audience seem to work. Questions What exactly does the error PushNoMessageFoundForDecisionPath mean in the context of AJO push campaigns

Hi community,I’m working on an AJO → ACC integration and running into a limitation with nested arrays in event payloads, such as cart items or receipt line items.From what I can tell, AJO Custom Action mapping handles flat fields well, but not nested collections cleanly.The options I’m aware of are:serialize the array upstream and parse it in ACC use middleware to reshape the payload before ACC send an ID and let ACC retrieve the full data separatelyMy main question:What approach are teams actually using in production for this, and which one has proven most scalable and maintainable?If there is a native way to pass nested arrays through AJO Custom Actions directly, I’d love to know.Thanks.

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The Adobe Orchestrated Campaign Module (OCM) should allow filter criteria defined during the Build Audience step to be persisted and reused. Why is this feature important to you As an architect designing complex multi-step orchestration workflows, having to rebuild identical filters across different nodes introduces unnecessary friction, increases the time to value, and raises the risk of human error in audience targeting. How would you like the feature to work Once a user creates a filter in the Build Audience step, there should be an option to save or inherit this logic in subsequent Enrichment activities without manual recreation. Current Behaviour Filter criteria defined during the Build Audience step are not persisted or available for reuse in subsequent Enrichment activities  

Hi Adobe Community, Greetings! I have a HTTP API connection from Salesforce which I get streaming events and a batch connector based connection with Salesforce from which I get events and profile attributes. Basically I have two connections from which I wanted to utilize events and attributes together for journeys in AJO.  Streaming events sync in the profile or profile store within minutes. Also the profile attributes and events sync in the profile or profile store within <15-20 minutes. Wanted to check - If I use streaming events from the HTTP API connection to trigger the journey and users are qualified in the journey, then later down the journey if we use profile attributes and/or events from the batch connector as conditions, will the Journey continue as expected if the values are getting updated for them even with the batch connection?  Thanks,Sambit

I am implementing frequency capping (e.g., max 2 impressions per user) for offers in AJO Campaign (CDE setup), but the capping is not being respected.Setup:Offers fetched using decisioning.request Impressions tracked using decisioning.propositionDisplay  Offer-level capping configured Event dataset includes Experience Event – Proposition Interactions field group Both request and display events are visible and stitched to the profile in AEPImpression Event Used:alloy("sendEvent", {    xdm: {        eventType: "decisioning.propositionDisplay",        _experience: {            decisioning: {                propositionEventType: {                    display: 1                },                propositionAction: {                    tokens: [tokensList]                },                propositions: window.latestPropositions            }        }    }});Issue:Even after the user reaches the defined cap, the same offer continues to be returned and rendered.What I Have Verified:propositionDis

Hi everyone,I am currently validating the behavior of the Journey Reaction Activity for Push Notifications and have observed a discrepancy in how interactions are tracked across different Operating Systems.In our implementation, we use a click_action key in the Custom Data section of the Push payload (e.g., click_action: "OPEN_BENEFITS"). Our data analysis in the Experience Event Dataset shows the following:On Android (FCM): The interaction is captured as eventType: pushTracking.customAction. On iOS (APNS): The interaction is captured as eventType: pushTracking.applicationOpened.This seems to be due to how the Mobile SDK interprets the payload on different platforms when no physical action buttons are present in the template.My question is: When using a Reaction Node in a Journey set to listen for a "Clicked" interaction, does the AJO orchestration engine perform a logical "OR" to include both applicationOpened and customAction?I want to ensure that users on both platforms are correctl

I am trying to personalize a webpage based on web channel activity in an AJO Journey, using only ECID. I am encountering an error message, and no personalization is working."Can't create InboundActivationEvent as ingestionTarget is not present for actionId: 123, journeyVersionId: 456"

I have an array of objects and need to:Identify the object with the latest timestamp Return only that object Access a specific attribute (e.g. email) from the selected object Use that value in an AJO journey condition===========================================================================🔹 Sample Data!--scriptorstartfragment-->"productDetails": [  {    "id": "product-001",    "timestamp": "2026-04-23T02:00:38.000Z",    "email": "email-001@nomail.com"  },  {    "id": "product-004",    "timestamp": "2026-04-23T02:30:38.000Z",    "email": "email-004@nomail.com"  },  {    "id": "product-002",    "timestamp": "2026-04-23T02:10:38.000Z",    "email": "email-002@nomail.com"  },  {    "id": "product-003",    "timestamp": "2026-04-23T02:20:38.000Z",    "email": "email-003@nomail.com"  }]===========================================================================I was able to filter the objects based on the latest timestamp using filter() and max():!--scriptorstartfragment-->filter(  #{E

I’m facing challenges while trying to map content to offer items in Experience Decisioning and need some clarification on the correct approach. -> using fragments? I attempted to use a visual fragment, but it does not appear in the list of available fragments.When I created an expression fragment, it was listed and selectable for the offer item.However, after applying the decision policy in the email, the fragment content is not getting rendered. -> using custom attributes? In documentation I observed that mapping can be done using custom attributes, but I’m unclear on: How exactly to configure this How the content gets linked and rendered in the email  -> Difference from Offer Decisioning: In Offer Decisioning, content mapping was straightforward using representations.In Experience Decisioning, the approach seems different.I couldn’t find clear guidance in the documentation on how content mapping is expected to work here. Request: Could you please clarify the correct way to

Hi, Below is the error in campaign orchestration Read audience Targeting activity for selecting the entity.But when Audience is selected not getting any Entity option to select in the drop down.How can this error will go?Does it select any specific type of audience  

Hi everyone,I’m hoping someone here might have some insight. I’ve noticed that the Target Product Recommendations page (specifically had Limited Availability]) appears to be down or has been removed.I’ve tried searching via Google and the Experience League internal search using various keywords, but I’m coming up empty. I found this resource essential for [Target Product Recommendations], and I'm a bit concerned about its disappearance.A few quick questions for the group: Does anyone know if this content has been migrated to a different section of the Adobe Target documentation? Is there a new "Product Recommendations" hub or a different URL I should be using? If this has been permanently taken down, are there any similar existing resources or PDFs that replaced it? Any leads or updated links would be greatly appreciated. Thank you in advance for the help! Thanks V

Hi,what happens to a profile in a Journey if, during message delivery, the Channel Rule Set blocks the communication because a frequency cap has been reached?Does the Journey consider this step as completed and allow the profile to move on to the next step?Or does the profile drop out of the Journey path?

Hi Team,In AJO, I have created an API-triggered campaign for OTP delivery, which is used for application login. While setting up the campaign, I enabled the webhook option to capture the customer status.I have a couple of questions: Where is the feedback data stored in AJO? Specifically, which dataset contains the email/SMS tracking or feedback events? I have configured the feedback webhook as well. For this, do we need to create and host the webhook URL externally, or is there a way to generate it within Adobe? Could you please help clarify these points?Regards,Nikhil

Hi, where I can find SMS tracking logs? I used Twilio and I have clicks in my Last 24hs report but I can't find any SMS tracking logs dataset  

What AI features are available out of the box in AJO Ultimate (no additional add ons) except for:Intelligent services  AI Assistant