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  • 15/7/24
    Hello Journey Optimizer Community, We believe that the best way to improve our offerings is by listening to the voices of those who matter the most—you! We invite you to share your insights and experiences to help us provide you with even better content and resources through this survey -  Take the ...

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  • 10/7/24
    Hi Community, Here's sharing with you an excellent video on how to set up abandoned cart campaigns. This video offers some fantastic tips and strategies to enhance your campaigns and recover lost sales, and can help you improve your abandoned cart campaigns.    What we would love to know from you -...

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  • 17/8/24
    Hi Team,I've updated the background color in the fragment and saved the changes, but when I include this fragment in my content template, the color update is not being reflected. Could you please help on this?

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  • 16/8/24
    So with our current ESP we have logic queries in our footers that look like the below to direct them to our ESP's unsub page or our internal hosted unsub page: <#if unsub-i-is-null>${form('myesp_hosted_unsub', {}, 'EMAIL_ADDRESS_=' + EMAIL_ADDRESS_)}<#else>https://www.mysite.com/page?t=lun&eid=eml-e...

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  • 16/8/24
    We have created a few placements (in the same sandbox/environment) for the same channel (web) and same content type (text). But some placements have prefix: 'dps:offer-placement:' whereas some have 'xcore:offer-placement:' Can someone explain why the prefixes are different?@dugganab @SatheeskannaK #...

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  • 16/8/24
    Hi,I am working on a use case where events related to Add/remove from cart could be send even when the user is not logged in into the website. Will there be any problem if we receive events from anonymous users? We would anyway be checking marketing consent before sending out communication. Is there...

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  • 16/8/24
    Hi there, We have an event that can have namespace1 or namespace2 in the identityMap, but not both at the same time. In an AJO journey, how can we start a journey with an event namespace that starts with whichever is available in the identityMap? I understand I can achieve this by building 2 differe...

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  • 15/8/24
    Description -Why is this feature important to you - - We need to share an annual receipt with our customers for tax purposes.   The file needs to be in a format that is not easily editable. - Not all customers have an account, so the requirement to create and account to access the PDF is not an opti...

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  • 15/8/24
    I am seeking assistance with generating comprehensive reports for journeys that have multiple versions. When updating an existing journey, a new version is created, which results in a new version ID and resets the associated statistics. Is there a way to view or pull a report that encompasses the en...

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  • 15/8/24
    Hi AJO support, We are migrating our emails from Adobe Campaign Standard to Adobe Journey Optimizer, have some issue with inline html tags.AJO is not able covert the text with inline html tags into HTML format. Example: Input:<p>Welcome to our <strong>website</strong>! We're excited to offer a wide ...

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  • 14/8/24
    I am assigning text to a variable and including basic HTML in it like, br-tag  and some CSS.But, when the test displays in my email it does not process the HTML or CSS, for example,    {% let myCopy = "Lorem ipsum sit amet,<br />consectetur adipiscing elit, sed do <span style="color:red">eiusmod</sp...

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  • 14/8/24
    Was following the guide from Stensul here: https://helpdesk.stensul.com/en/articles/9616733-adobe-journey-optimizer-ajo  Basically from Adobe Developer COnsole I generated a OAUTH Client ID, Client Secret, Org ID and Sandbox Name and plug those credentials into Stensul. Everything looks like it's wo...

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