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SOLVED

Empty Last Touch Channel reports

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Level 2

On Workspace freeform table, I have Last touch channel vs key metrics set up. There are rows of last touch channels that show up even though the key metrics column come up as "Invalid" or a zero. 

How do I stop this from happening? 

ssharanya29_0-1583496841408.png

 

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1 Accepted Solution

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Correct answer by
Community Advisor

Dear Sharanya,

Guess there are some gaps in Marketing Channels Reporting Rules based on Processing Order. You should check the Processing Order. If you can share as a Screen Grab, that might also help us to advice you accordingly.

Thank You, Arun.

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7 Replies

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Level 10
Thank you for the screenshot. It looks that either the report suite is empty or the segment does not return anything. From my POV it does not make sense to look for a solution for this use case.

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Level 2
I only added the rows that show up as zero or invalid. There is other channels that come up with accurate data rows though.

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Correct answer by
Community Advisor

Dear Sharanya,

Guess there are some gaps in Marketing Channels Reporting Rules based on Processing Order. You should check the Processing Order. If you can share as a Screen Grab, that might also help us to advice you accordingly.

Thank You, Arun.

Avatar

Level 2

Hi Arun,

After spending some time on this, I noticed the Bounce Rate column is causing the empty rows to show up because the Entries have data and Bounces have 0. Still deciding what to do about it in terms of visualization.

Thanks for reaching out!

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Level 10
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?