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Lost Chat feature from Customer Care option

Level 1
Level 1

I used to use the Chat feature to have a quick discuss with Adobe Support team. My favorite feature!

Today, I found that I no longer have that feature. Does anybody know if Chat with Adobe Support Team is still available? if so, how can I get it back?


Thanks so much in advance!

3 Replies



There's an ongoing issue pertaining to the access with the Customer Care portal from the Analytics UI and the Engineering Team is looking into it. You may want to raise a ticket with Adobe Client Care for further tracking and progress.


Thank you!