Product Communities

January & February 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Web In-App Messaging: You can now use the new Web In-App messaging capability to display personalized content directly on websites, through modal-overlay messages. This feature enables you to engage effectively with web visitors, enhancing user interaction, retention, and conversion rates. Multi-channel content templates: In addition to Email, content templates are now available for the following channels: Push, In-app, SMS and Direct mail, each channel having dedicated template types. For Email, you can now select the Content type, which allows you to save the subject line as part of your email template. Deliverability Updates: Journey Optimizer now supports the DMARC authentication technology. Starting February 1st, 2024, Google and Yahoo! are requiring that you have a DMARC record for any

The digital marketing landscape is changing, with the deprecation of third-party cookies leading the charge. This shift impacts how we track online interactions, affecting two features in Marketo Measure: impression tracking (via DoubleClick integration) and cross-domain tracking. Here's what you need to know:   Impression Tracking: Historically, third-party cookies allowed us to de-anonymize impression traffic. With the deprecation of third-party cookies, this capability will no longer be supported. Any B2B attribution touchpoint must come from a known individual to be useful. Cross-Domain Tracking: The primary way Marketo Measure uses to identify anonymous web visitors is through form submissions. Previously, with cross-domain tracking enabled via third-party cookies, a single form submission on one domain could facilitate the identification of the same anonymous visitors across multiple domains. However, as third-party cookies are phased out, eliminating cross-dom

We are very excited to announce the general availability of B2B account-based engagement for all Adobe Real-Time CDP customers with the B2B and B2P editions. This functionality enables customers to: Create audiences that output lists of accounts (think “companies”) rather than lists of people.Activate those audiences to account destinations to drive engagement.  Availability:B2B account-based engagement is available to all Adobe Real-Time CDP customers with the B2B or B2P editions. Functionality details:Creating and activating account audiences is a core part of B2B marketing and “account-based marketing” (“ABM”). Example use-cases:Fill buying-group gaps – use advertising on LinkedIn to target critical decision-makers at companies with open opportunities but where those decision-makers are not contacts by building a segment of accounts with open opportunities but were there are no contacts with the title CMO or COO. Upsell / cross-sell – cross-se

Adobe is removing Marketo Account Insights Browser Plug-in from Chrome Web Store on April 8, 2024. After this date, existing customers can continue using the plug-in if it is already installed on their Google Chrome browser. The plug-in does not support sign-in with Adobe ID. Once a user is migrated to Adobe Identity for authentication of Marketo, the user will no longer be able to access the plug-in.     For more information about Marketo on Adobe Identity, please see:    Adobe Identity Management Overview  Understanding Marketo Subscription and User Migration to the Adobe Admin Console    Frequently Asked Questions: Why is Adobe removing Account Insights Browser Plug-in from Chrome Web Store?   Due to low adoption rates, we have decided to redirect our focus and resources on more utilized features.     Why sign-in with Adobe ID isn’t supported by this plug-in?    The plug-in was developed before Marketo was acquired by Adobe in 2

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2024.1.0. The features in this release focus on Experience Manager Assets and Cloud Service innovations and include the following: AEM Assets: AEM Assets Cloud Service & Adobe Journey Optimizer Integration Smart Tags Block List  OOTB Video preview rendition Cloud Manager: Custom Permissions Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Release 24.1 - 2024 Winter Release Check out the improvements, issues fixed, and other changes that are part of this release here: Release 24.1 - 2024 Winter Release Improvements Adobe Campaign Standard 24.1 uses the HTTP v1 APIs to send Android Push Notification Messages, to ensure compatibility with upcoming FCM changes.  Adobe Campaign Standard 24.1 now supports p8 authentication certificates for iOS push notifications. Your implementation must be adapted to activate these changes.    Detailed information about this release is available in the Release Notes   If you have any questions related to this release, please feel free to post them in the below comment section.

Hi All,   We are excited to announce that we have enabled a new Commenting Beta experience in your Preview environments. The experience is aimed at providing better performance and enabling the delivery of modern commenting features and functionalities. It is available for the issue object only for now and will be gradually enabled for other Workfront objects and locations.   The toggle is planned to be made available in production with 23.2 release, so we invite you to test the new experience and share your valuable feedback. There is an in app feedback button when you switch to the Beta experience.   Some of the long awaited feature enhancements are available with this experience: Real time updates Editing comments Removing people from the threads Seeing comments separately from the system updates We would also like to get your feedback on the usage of the following features that are located on the current and are not available in Beta commenting experience: Lo

Exciting times here at Marketo Measure! There are 9 newly released Discover Dashboards that are already released to ALL Marketo Measure instances. Here's what's new:    Revenue Overview Board - The Revenue Overview dashboard provides insights into the total revenue derived from your CRM, shedding light on your marketing strategies’ role. It offers an overview of how marketing influences your overall revenue and contributes to the successful closure of deals. Attributed Revenue Board - The Attributed Revenue Dashboard offers a focused perspective on the revenue directly linked to your marketing endeavors. Explore how your marketing strategies have been instrumental in sealing deals. ROI Board - The ROI Dashboard provides marketers with a granular view of returns on investment across channels, subchannels, and campaigns. It meticulously breaks down cost and revenue patterns, while also spotlighting metrics like cost-per-lead, deal, and opportunity, ensuring a co

Blueprint Released: Value Realization | Deliver Client-facing Services If you’re a system admin, product owner, champion, or manager of Workfront users, you’ve probably been asked to demonstrate the value that Workfront is bringing to your business. We’ve identified five key areas where your business can realize value.  Workfront provides the ability to: Centralize work in one solutionManage work processesReview and approve digital workGovern compliance workflowsDeliver client-facing services To identify value realized from the “Deliver Client-facing Services” section above, we’ve combined years of experience working with client-facing companies to build a series of reports centered around work that impacts cost and revenue. This dashboard provides planned and actual data to help you find trends in key project phases and identify ways to streamline processes to improve on-time delivery, maximize revenue, and prevent staff burnout. This dashboard is now availabl

  Why Chat for B2B? As you know well, your B2B buyers love to self-serve before engaging with your sales team, which continues to make your website one of the most critical demand-generation tools you have. But even with personalized, dynamic, and compelling content, web visitors can easily lose interest or get distracted and bounce from your site. Even if they stick around long enough to find the content they want or fill out a form, it may be several days before they hear from a sales rep (and even longer to coordinate an actual meeting). This process is riddled with potential drop-off points and doesn’t help sales and marketing capitalize on their website traffic, especially when using separate 3rd party chat tools with slow, disconnected data. Why Adobe Dynamic Chat? Adobe Dynamic Chat is an end-to-end conversational marketing solution built-in to Marketo Engage and powered by Adobe Sensei GenAI. It allows marketers and sellers to engage in conversations with customers togeth

      Adobe Dynamic Chat is the new conversational channel for Marketo Engage that enables businesses to design and deliver personalized contextual conversations to every web visitor. Since its first launch in Feb 2022, we have received tremendous traction and a lot of feedback on how businesses would like to leverage this more and make it an integral part of their overall marketing strategy.   We are super excited to announce many exciting capabilities that will help you drive even more engagement and pipeline! Following are some highlights that have been introduced:   Live Chat Conversations Offer your qualified web visitors to connect with your sales representatives through chat.     Conversational Flows Probably not every action has to lead to a conversation but every action has to lead to more engagement. With Conversational Flows you achieve exactly that. Design a conversation flow and trigger the flow to any visitor on a specific action (for exam

DetailsCustom PermissionsCustom permissions let users create custom permission profiles with configurable permissions to restrict access for Cloud Managers users to programs, pipelines, and environments.Here is the link to setup and use the custom permission product profile on AEM as a CS.https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/implementing/using-cloud-manager/custom-permissions.html?lang=en#using New Relic OneFeaturesNew Relic One APM for AEM as a Cloud Service has many features.Direct access to a dedicated New Relic One accountInstrumented New Relic One APM agent that shows exact method calls with line numbers, including external dependencies and databasesHolistic performance optimization by combining key metrics from infrastructure-level monitoring and application (Adobe Experience Manager) monitoringExposure of AEM as a Cloud Service JMX Mbeans and health checks directly within New Relic Insights metrics, allowing for deep inspection of

Release 7.3.5 - Build 9368 December, 2023   Find the detailed release information here: Latest Release   Security enhancements With Campaign Classic v7.3.5, the authentication process has been improved and secured. Technical operators should now use Adobe Identity Management System (IMS) to connect to Campaign.  In addition, as part of the effort to reinforce security and authentication process, Adobe Campaign highly recommends to migrate end user authentication mode from the login/password native authentication to Adobe Identity Management System (IMS).    Check out the details about updates, security enhancements, patches, fixes and improvements in this latest Campaign Classic V7 Release here: Release 7.3.5 - Build 9368   Feel free to reach out for questions and feedback through the below comment section.

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2023.11.0. The features in this release focus on Experience Manager Forms, Assets, and Cloud Service innovations and include the following: Prerelease features: AEM Forms: Additional Core Components Release features:AEM Assets: Adobe Express embedded editor in AEM Assets Smart Tags – Block List UI Enhancements Cloud Foundation: Adobe Experience Manager WAF and DDoS Protection Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

We all work on various teams, whether permanent or self-service. To help teams and organizations get more done in less time, digital collaboration tools are essential. We're looking to speak with three to five customers who would be willing to meet with us virtually for 30 to 45 minutes and share feedback on the following:What systems or tools do you use?What type of work do you collaborate on the most? What's the most common work item you leverage?How do you know who you need to collaborate with? Who/what roles do you collaborate with?How do you keep track of things?What's working/what's not working?What are the biggest challenges/pain points you experience when using Workfront for team collaboration?If you're interested in participating, please sign up here. Additionally, feel free to share your answers to these or other related questions in the thread below. Thanks in advance!  

Calling all Workfront Admins!Have you enabled Boards in a Layout Template for your End Users?Whether the answer is YES or NO, would you be open to a quick, 30-minute chat?I'm part of a team that creates programs that help customers better adopt and use Workfront, and my next big project is understanding how Admins are rolling out Boards to their End Users. If you HAVE enabled Boards, I’d love to know how it’s going. And if you haven’t enabled it yet, I’d love to better understand your timeline and/or concerns. This is a judgement free zone! I’m just here for the insights.(For anyone who has seen the Inherited Instance Checklist or our Communications Cookbook, those were both 100% built from feedback gleaned in interviews just like this!)You can see my availability and book time with me directly here. I'm hoping to talk to at least 10 Admins in the next month to make sure I'm heading in the right direction.Thanks so much to anyone willing to share their time and experience, I genuinely

October 2023 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Sandbox tooling: Sandbox tooling allows you to copy objects across multiple sandboxes by leveraging package export and import. A package can consist of a single object or multiple objects. Any objects that are included in a package must be from the same sandbox. Multimedia Message Service (MMS) in SMS: With the SMS Channel, you can now enhance your communication by sending Multimedia Message Service (MMS) messages, enabling the sharing of images, GIFs, or videos with your customers. Note that this feature is currently available with Sinch only.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.  

Hi AAM Users, We value your feedback and would greatly appreciate your help in shaping the future of our products. Your opinions and suggestions are invaluable to us, and that's why we're conducting this product survey. Participating is easy and will only take a few minutes of your time. Here's what you need to do: Click on the Survey link:  Answer the questions honestly and as thoroughly as possible. We want to hear your thoughts, whether they're positive or constructive. Submit your responses. Please do share this survey with your Organizations and Peers to get more submissions. Much appreciate your assistance in the advance. -Nimasha

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2023.10.0. The features in this release focus on Experience Manager Assets and Forms innovations and include the following: Assets: Adobe Express editor in AEM Assets (*live Nov 16, 2023)  Cross org support for Creative Cloud libraries Bulk import connectors for oneDrive Forms: Core Component custom properties support in AEM Forms (Prerelease) New Templates and Themes for AEM Forms Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.9.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

We are reaching out to notify customers about an important update regarding Adobe Marketo Engage’s Real-Time Personalization capabilities. These updates are aimed at accommodating the latest jQuery versions for future support. This change has been initiated due to the security vulnerabilities and outdated status of previously supported jQuery versions, some of which are over a decade old now.   Please share the information below with members of your team who manage Real-Time Personalization for  Adobe Marketo Engage.   What is changing? From October 26th 2023, rtp.js extends its support to jQuery 3.x versions. However, after the 2024R2 release, the default version of rtp.js will exclusively support jQuery versions 3.x and their corresponding jQueryUI versions. If customers haven’t specified preferred jQuery versions, it will default to loading 3.7.0 and jQueryUI 1.13.2.   Why is this change being made? The older jQuery versions raise security concerns, exhibit l

Hello,   Introducing our fresh update series, designed to equip you with timely notifications concerning the most recent advancements in Adobe Workfront, all presented in brief, bite-sized summaries! We hope this will be your source for staying informed and in the know about the latest Workfront releases.    In this recurring thread, our aim is to offer valuable insights to Adobe Workfront customers regarding the latest product releases. As new announcements are published, we'll promptly share them as replies to this post, inviting users to explore the updates in a timely manner.   For more information about the specific updates included in this release, including the dates that these enhancements will come to Production environments, see our Release Overview page.   You can also subscribe to this thread to be notified of upcoming monthly releases: Select the vertical "..." icon located at the top right of the post to open a dropdown menu. Click the

Good Morning Everyone! We are reaching out to notify customers about an announcement that impacts Marketo’s Launchpoint Integration service with Cisco Webex.   Adobe Marketo Engage, along with Cisco Webex, is thrilled to announce the launch of Marketo’s latest Launchpoint Integration with Cisco’s Webex Webinars. This latest integration shall be made available to all the customers of Adobe Marketo Engage on 1st November 2023.   Cisco had earlier retired its Webex Events product on March 31, 2023 and provided extension for its support for Adobe Marketo Engage customers till December 31, 2023. This extension shall continue to be in place till December 31, 2023.   With the launch of the latest Launchpoint Integration with Cisco’s Webex Webinars, both the Launchpoint integrations: Cisco’s Webex Webinars (latest) and Cisco’s Webex Events (former) will be supported between 1st November 2023 and 31st December 2023. This will allow Adobe Marketo Engage customers to transition all

We're excited to share that Computed Attributes feature is live in Adobe Journey Optimizer and Real-time CDP. With this feature, you can quickly aggregate events for each of a customer's profile into a profile attribute, enabling enhanced behavior-based segmentation, personalization, and activation. You can leverage computed attributes to:Use behavioral data directly in unitary or batch journeys to drive impactful personalization (e.g., personalize 1:1 with last_viewed product or purchase counts )Create category fields within profile attributes and use them for personalization without creating one segment per category, thereby reducing the number of segments to be created and managedSimplify journey workflow by using Computed Attribute to split journeys quickly based on behavioral dataMinimize events in profile by deleting old events (e.g., creating a 3 month sum_orders computed attribute and applying 1 month TTL on EE purchase datasets)Questions/thoughts on use cases? Let's discuss in

Details Discover the exciting features and innovations in the latest release of Adobe Experience Manager (AEM) Cloud Service, version 2023.9.0. The features in this release (Release notes) focus on Experience Manager Assets and Cloud Service innovations and include the following: Assets: AEM Assets add-on for Adobe Express “Integrate Anywhere” with Asset Selector SDK Cloud Foundation: Content Transfer Tool 3.0 Cancel Pipelines in Cloud Manager Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.9.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Adobe Experience Manager (AEM) is now seamlessly integrating with the technology you already know and love, elevating your content, technology, and audience engagement to the next level. In this discussion, we will delve into essential aspects of AEM's edge delivery service, empowering developers to build lightning-fast websites while optimizing the authoring experience. Following are Key Resources to Accelerate Your Web Projects:     Title Description Developer Tutorial Get started by following this comprehensive tutorial that will have you up and running with a new project in no time. This tutorial will get you up and running with a new project.  Anatomy of a Project Discover how a typical project should be structured from a code standpoint, gaining insights into best practices for project organization. Block Collection Explore a collection of blocks recommended as blueprints for blocks in your project, contributing to efficient develop