Product Communities

Problem statement:Customers encountering blocking and duplicate-key failures during concurrent Update Data or registration-style operations currently have no Adobe-supported product feature to smooth write contention. Public guidance focuses on maintenance and scheduling, and product guidance does not recommend enabling SQL Server RCSI. ACC should provide native controls and diagnostics to reduce lock contention without requiring unsupported database isolation changes.Request:Provide native concurrency controls for ACC write-heavy operations on SQL Server so customers can reduce blocking and duplicate-key failures without changing unsupported database isolation settings.Possible sub-features:Queue/throttle mode configurable queuing/throttling for high-concurrency write paths, including registration or subscription-style calls Conflict-aware workflow scheduling/locking hints for Update Data activities targeting the same dataset; lock-aware diagnostics and admin visibility Application me

The Project Falco beta program grants you exclusive access to an updated version of Adobe Journey Optimizer B2B Edition that is specifically designed to supercharge your Marketo Engage instance (no purchase required).Program highlights• Agentic Program & Journey Creation: Design and optimize omni-channel lead journeys inseconds leveraging your existing programs, campaigns, and channels inside Marketo Engage.• Agentic Audience Segmentation: Prompt the audience agent to automatically discover andcreate audience segments using Marketo Engage data.• AI-powered Decisioning: Achieve next-gen personalization through AI-powered Next-bestJourney and Journey Path decisioning.• Omni-channel Orchestration: Connect and activate inbound and outbound channels togetherfrom a single journey canvas, expanding to web and paid channels.• Agentic BDR Experience: Allow your BDR teams to automate outbound sequences using theAccount Qualification Agent together with integrated marketing data.What you getE

I am working with a customer who recently purchased Designer 6.5. When the log into https://licensing.adobe.com and go to the download section, that site is secure. However, when they click on the download button, it opens in a new window that is not secure and we get an error that says 'can't be downloaded securely'. Is there any way we can get a secure direct download link or some other way to down load the installer?

Can someone explain what a “Root Project” is and how they could be used? I’m working on a report and noticed values for “Root Project” as an option when I add a column. I can’t find any documentation on that value or any fields with that name. None of my projects have any value in any of those fields when I include them in a report. Our large campaigns use a project for concept development. We add a project for each type of deliverable and link them together in a program. It might be valuable to us to name the concept development project as a root project. 

Assume that I have multiple Data Views. If I want to switch between them in Workspace then corresponding metrics in Data Views have to have same Component ID? 

I have implemented the Adobe Analytics MCP via oAuth server to server authentication and currently I am able to create connection and maintain sessions for this. However while using the call tools to request and fetch data from any reportSuite I am facing some kind of bug for the tool “findMetrics”.Even after using the “page” & “limit” params I am still getting a large set of data as a response.for e.g. I requested “page”:0 & “limit”:10 but still got returned 86 rows of metrics data, Not sure if this is any issue from server side under which “limit” is not recognized. If anyone else faced this error let me know. For now I have restricted the data by manually slicing the  post my limit.

Hello everyone,I wanted to get your feedback and suggestions on steps to follow while starting on implementing analytics for AEM Adaptive forms in a headless setup.Since a JSON flows back from AEM, should AEM responsibilities just be restricted to maintaining standard field definitions and the rest of the tagging happens on the front end renderer (React) ?Any pointers would be greatly appreciated.

Personalization often starts with a simple customer moment, but turning that idea into working template logic can take time. You may need the right field path, helper, condition, date format, and fallback behavior.AI Assistant for Personalization Expressions helps reduce that friction by turning plain-language intent into AJO personalization template logic you can review, preview, and apply.Instead of starting with syntax, you can start with the outcome you want for the customer:Use the customer's renewal date, add one year, and format it as MM/dd/yy. If the renewal date is missing, do not show the date.It helps translate that request into template logic you can review, validate, and use in AJO. What AI Assistant for Personalization Expressions Helps WithIt is available from the AJO personalization editor through AI Assistant. It helps when you know the customer experience you want, but need help writing, understanding, or fixing the template logic.Generate new personalization expressi

In the first part of this series, we explored the essentials of Adobe Journey Optimizer (AJO) error codes—why they matter, how to approach them, and how quickly understanding these signals can transform your troubleshooting experience.In this second installment, we go a step further and include more frequently encountered error codes. We’re presenting a curated, in-depth table of even more AJO error codes you’re likely to encounter as you build, test, and launch omnichannel campaigns. Think of this guide as your “cheat sheet” for campaign health: If the mysterious codes below pop up in logs or UI banners, you’ll know exactly where to look, what likely caused it, and how to get unstuck fast.Whether you’re facing backend 500 errors, validation problems, or puzzling runtime glitches, this list breaks down each code’s context, root cause, and practical steps to resolve or avoid it. Keep this resource handy—it’s designed to help your ops, technical teams, and marketers spend less time stari

Hi All, We have used sling:resourceType="cq/gui/components/authoring/dialog/fileupload" have in our AEM components along with enableNextGenDynamicMedia as “true” to connect to Remote DAM instances. Our Polaris URL for video is of the format as below - https://delivery-p123456-e98765432.adobeaemcloud.com/adobe/assets/urn:aaid:aem:a64f4a64-0af2-4991-ghg4-68542aae43e4/as/1f605fcd-xyz-Jumpstart.mp4Directly hitting on browser gives 404 - {"type": "https://aem.api.adobe.io/problems/not_found","title": "Not Found","status": 404,"detail": "Item doesn't exist"}How we render it in our DOM is FED based on ReactJS takes the URL and renders the DOM as below - <div class="video-container"> <span data-component="BannerVideoModal" data-props="{ videoUrl: https://delivery-p123456-e7654321.adobeaemcloud.com/adobe/assets/urn:aaid:aem:a64f4a64-0af2-4991-9d62-68542aaef544/as/1f605fcd.mp4, videoThumbnailUrl: , videoType: videoEmbedded, enableAutoplayMode: false, enableUnm

Hi All, We have used sling:resourceType="cq/gui/components/authoring/dialog/fileupload" have in our AEM components along with enableNextGenDynamicMedia as “true” to connect to Remote DAM instances. Our Polaris URL for video is of the format as below - https://delivery-p123456-e98765432.adobeaemcloud.com/adobe/assets/urn:aaid:aem:a64f4a64-0af2-4991-ghg4-68542aae43e4/as/1f605fcd-xyz-Jumpstart.mp4Directly hitting on browser gives 404 - {"type": "https://aem.api.adobe.io/problems/not_found","title": "Not Found","status": 404,"detail": "Item doesn't exist"}But if I transform the URL by stripping “/as/1f605fcd-xyz-Jumpstart.mp4” and appending “/play” makes it work on the browser by loading the “Dynamic Media Video Player”.How we render it in our DOM is FED based on ReactJS takes the URL and renders the DOM as below - <div class="video-container"> <span data-component="BannerVideoModal" data-props="{ videoUrl: https://delivery-p123456-e7654321.adobeaemcloud.com/adobe/assets/ur

Hello,I'm wondering whether this is a recent change or if I've only just noticed it. Could you also clarify what happens when it is left unchecked?Thanks!  

Hello Adobe Community Team,We have access to an Adobe Journey Optimizer (AJO) sandbox environment for our organization, Xerago, and are currently facing a couple of issues while exploring the platform. Issue 1: Audience Qualification Not Working We have created audiences using segmentation rules, and the profile data appears to be available in the system. However, the audience is not populating the list of qualified profiles, even though some profiles clearly satisfy the defined segment criteria.We have verified: Profiles are ingested and visible. Segmentation logic appears to be correct. Audience creation completes successfully. Despite this, the qualified profile count remains empty or does not reflect the expected results. Issue 2: Email Configuration Not Functioning in Sandbox The Adobe support team has already completed the email channel configuration in the sandbox environment. However, we are unable to send test emails or execute email-related activities successfully. The co

I was recently setting up a webinar campaign in Marketo and noticed registration numbers looked a little higher than expected. (In an ideal scenario, I should be happy about it, but contrary to it, I was skeptical!) When I dug into the records, I found that some attendees already existed in the database. Instead of updating those records, a few were being created as new leads because the data from the webinar platform didn't consistently match.What surprised me was how normal the situation was. Nothing was broken. The integration was working. The records just looked different enough to be treated as new people.It reminded me that duplicate leads often come from everyday marketing activities rather than major system issues.Lately, I've been thinking more about preventing duplicates before they enter Marketo instead of cleaning them up later.Some teams handle this with validation rules, while others use Marketo deduplication tools to help standardize and match records earlier in the proc

How can I dynamically capture custom form, fields and values submitted on a request and map them to a Program? The goal is to convert requests into Program while carrying over all its custom form data. The requests can be from different queues with different custom forms.

We are on a retail 4-5-4 calendar and Adobe WILL NOT fix the monthly automated sends to send by the end of the 4-5-4 calendar. They only send by gregorian calendar, meaning 1st of the month through the end of the month. Its not that they can’t fix it, they WON’T fix it. I’ve been trying to get them to fix it for 3 years now. All they will do is pat me on the head and say there, there. Infuriating.

Hello, When I schedule a macro-enabled Excel file (.xlsm) in the New Report builder, it gets stuck in status “Refresh in Progress”.The same file saved as .xlsx (without macros) run without problems. I suppose this must be a bug, since it’s not documented anywhere that .xlsm files are not supported (which would render the new Report Builder useless for our use case).Any ideas?Best

Hi community! Has anyone run into issues with watch events not triggering in Fusion scenarios for Workfront Planning? It works as expected when the record isn’t connected, but as soon as I connect the record, the watch event doesn’t seem to pick it up. Curious if others have seen this or found a workaround. Have a support ticket but wanted to check here as well.

Are these transferable from AA to CJA somehow?

Hello! I have a question on difference in data for sequential segments vs. stacked segments. I am helping another team attribute conversions for users who have come from natural search and visited then homepage and then completed a conversion. They have two versions of this report, one from their vendor and one from our internal team, and the data is not adding up.Their vendors version of the segment is as follows (this is not the literal segment, just how it is set up with our own specific dimensions):Visits (only after sequence)Page = homepage- AND -Search Engine - Natural exists- THEN Within 1 Page View(s) –A user enters the conversion flow (URL based)They place this segment in a freeform table and place the conversion dimension on top, layered with UV’s The internal team set up their report by stacking segments. They have the three below segments stacked on top of each other as well as UV’s: Segment 1Hits Page = HomepageSegment 2HitsSearch Engine - Natural existsSegment 3VisitsPage

Hi all,We’re experiencing an issue in our production environment where iOS orders are not being correctly tracked under the Platform (eVarX) dimension in Adobe Analytics. Instead, the data is falling under Unspecified. However, android traffic is being tracked correctly.Here's our existing setup:We’re using Processing Rules to map platform context data to eVarX. Here's the screenshot for your reference.Despite this configuration, iOS traffic does not get mapped and appears under "Unspecified", while Android works as expected. We do not have a staging environment, so this is directly affecting our production reporting.Has anyone else faced this issue with iOS mapping in processing rules?Are there any debugging best practices you'd recommend to validate the exact context data values received?Appreciate any insights or suggestions.Thank you in advance!