Product Communities

DescriptionAdobe Journey Optimizer (AJO) currently provides a "Copy Technical Details" option in the UI that exposes key configuration parameters of a journey in JSON format. This includes important fields such as throttlingRatePerSec, entryConditions, and activity configuration. However, this JSON is only accessible manually via the user interface, and not available through any public API. Why is this feature important to youWe are building governance and automation processes to validate AJO journeys before and after publishing. One of our goals is to enforce configuration standards, such as ensuring that the throttlingRatePerSec is always set to a specific value (e.g., 500).Having API access to this technical JSON would allow us to implement:Automated pre-publication approval workflowsRegular audits of existing journeysCI/CD-like governance for journey configurationWithout programmatic access, we are forced to rely on manual inspection, which is time-consuming and error-prone.&n

Description -Currently, when we need to make changes to a published journey in AJO-such as updating content templates or making workflow adjustments-the only option is to stop the journey, duplicate it, edit the duplicate, and then publish it as a new version. This results in multiple versions of essentially the same journey and adds unnecessary steps to the update process.Why is this feature important to you -This feature would greatly improve workflow efficiency and organization. Having to duplicate journeys for every update, especially for routine changes like updating content templates, leads to a cluttered workspace, makes journey management more confusing, and increases the risk of errors. A simpler process would save time for teams and ensure a cleaner, more manageable environment.How would you like the feature to work -After stopping a published journey, I would like the ability to directly edit and re-publish the same journey-including making changes to content templates-witho

Current Behaviour - Currently there is strict rule when it comes to capping. If we set up capping ex. 5 mails i one month then 6 mails in that month would not be send. Why is this feature important to you - service companies (telco, banks) have churn campaigns. Often they would like to ignore message capping rule in order to retain customer How would you like the feature to work - simple checkbox with text - ignore capping rules in journey properties 

Description -Why is this feature important to you - to quickly and easily see what has been sent to our customers and to continuously check and monitor it How would you like the feature to work -similar to the email channel, I can store a seedlist in the channel configuration Current Behaviour - it is not possible to do this in a simple way, we make do with including individual profiles in the segment which we then exclude from the contact rules, all very cumbersome

Description - Increase the maximum number of nodes allowed per journey Why is this feature important to you - for companies with multiple brands (including different sending domains) and complex journeys, this will allow journeys to be condensed into one true journey, allowing customers to flex brand in line with real-time behaviour whilst continuing the journey. We are also limited by the number of journeys allowed, this will reduce the number of journeys that we require whilst streamlining journey management. How would you like the feature to work - For the cap on number of nodes within journeys to be increased, to allow more sophisticated journeys and the encompassing of more channels. Current Behaviour - We are capped by the number of nodes and have to split out programmes across multiple journeys

We have in several occasions experienced that created content in a email templates disappears - and needs to be redone. This is extremely annoying and time consuming for the content producers. There are several theories what this happens, some from you at Adobe also. Like: there is several tabs open with the same template open, or there are several users working on the same Journey and/or email at the same time. To avoid this kind of situations where content actually disappears, we would like to have a features that lock the content to the user that has it open - and changes can not be done to the content by other than one user at the time. When open and try to change content when it is open already a warning message should appear and inform that this template/journey is blocked be user xxxxx. You can take over the editing role by overtaking the role. What we would like is basically a build in control feature that makes it possible for just one user to make changes at th

When you have many master e-mail templates in use, and you need to do a change f ex to styling that is placed in the Head section of the templates, it takes a lot of time to update all templates with the change. If the email templates could have a centralized place where the head section was stored it could be maintained from one place - the whole style config used in the head section for all templates. This makes it easier and faster to maintain the system especially when you have many different templates to maintain.  

It is important to us to be able to select multiple email templates at the same time and do a batch delete instead of deleting one by one. This is time consuming and unnecessary. The same goes for archiving Fragments. It would be nice if we could have multiple selections of Fragments and then do a batch archiving. A similar process is also wanted when you are creating a package of templates and/or fragments to be moved from one sandbox to another. It would be nice if we could do a multiple selection instead of selecting one by one fragment and one by one template into one package, This is time consuming for a administrator to do. We hope for a better and smoother solution here. 

Currently we have an inhouse design team utilizing Proof to get approvals on animated web advertising. However, these ads have to be built at several unique sizes and all of them need signed off on. Since the only way for the approvers to see the animations is through a video proof, the designers are forced to upload all these sizes one at a time. This is making the tool more time consuming for them and also more frustrating for the approvers who have to open all these separate proofs for these very small, very similar pieces of art. Any way to address this would be appreciated.

Description - Customize the Task Summary in Workload BalancerWhy is this feature important to you - We would need to customize fields that are getting displayed here so that it is each for the resourcing manager to choose the required fields that is neededHow would you like the feature to work - Provide an option to user to choose the fields that are displayed in Open summary section. This should be either controlled by assigning appropriate Template changes Current Behaviour - No option to edit the fields that are displayed in Task Summary field

I was developing a campaign to track records created by Web API users and assign a specific person source accordingly. Although the campaign was set up, it currently qualifies all records created via the API because there’s no way to specify or filter by the individual API user. To improve this, I suggest Marketo to introduce a "User" constraint in the trigger “Person is Created” and the filter "Person was created" to identify which user created the record. This capability would streamline tracking and attribution, making campaign management more precise and efficient.

Description: I would like the "Create CSV (Advanced)" Fusion modul to include the options "delimiterType" (Comma / Tab / Other) and "Delimiter Character" (displayed & required only if "delimiterType"="Other"), so that I can generate a CSV file with not only Comma as a delimiter.Why is this feature important to you: This would allow us to generate CSV with delimiter aligned to local needsHow would you like the feature to work: Delimiter in the generated CSV file is defined by the user in the module configCurrent Behaviour: CSV is always generated with comma as delimiter

Description - As an queue owner, I need the ability do deactivate a Queue Topic without having to delete it or obfuscate it by moving it to a "hidden" topic group.Why is this feature important to you - this will save a lot of time and effort when managing an intake queue. Allowing me to toggle a queue topic will also support intakes windows (e.g. annual or quarterly intakes) without having to (a) leave the queue topic open and manage misdirected requests, (b) delete and recreate the queue topic each time it is needed, or (c) move the queue topic to another section (e.g. z_do not use - ugly!) and back again when i need it. How would you like the feature to work -I would like to be able to "edit queue topic" and toggle an option to "deactivate queue topic / active queue topic"Current Behaviour - No functionality exists to deactivate a queue topic.@jessere1  

It would be great if you could customize a calendar on the Vi !rtual Report Suite level rather than only on the parent report suite.Example: Creating a virtual Report suite which has the week starting on Mondays instead of Sunday.

Description - Add a toggle switch to queue topics that allows deactivation of the topic.Why is this feature important to you - When we need to revise a queue by way of omitting a topic, we have two options: delete the topic, which deletes the associated data, or rebuild the queue. A deactivation switch for topics would make queue administration much simpler and efficient. Additionally, it would bring the functionality in parity with many other objects in Workfront.How would you like the feature to work - Similar to many other objects in Workfront, there would be a simple toggle switch to deactivate a topic. This would hide the topic from general view, but retain detail.Current Behaviour - We cannot deactivate topics.

Description - When building a custom form you can view fields and sections in the form library. On the right panel it will note if it is used on other forms and you can click "view related forms" to get the full list. This list is incredibly helpful as is but would be more powerful if it indicated active vs inactive forms.   Why is this feature important to you - Knowing that a field is only seen on inactive forms would quickly indicate that it shouldn't be used for the form I am creating/updating. It also tells me that if I wanted to make an update to the field (hide/show a choice, rename it, change the lable) no active    How would you like the feature to work - Even something as simple as making the inactive forms gray and keeping the active as blue would help. Or if there's more real estate adding an x icon next to inactive forms. Another idea is to split the list into two sections one for active and the other inactive.   Current Behaviour - I have to either o

  Request for Feature Enhancement (RFE) Summary: When user account is created in Admin Console side, then the user gets sync up with AEM & user is shown in AEM side.In the same way, when user account is DELETED from Admin console, then that user shall be removed from AEM. Use-case: Management of user addition, user deletion from Admin Console. User addition/deletion policy shall have a clear user case in association with Admin Console. Current/Experienced Behavior: If existing user is DELETED from Admin console, then that user is shown as "enabled in AEM" & not removed from AEM. Improved/Expected Behavior: When user is created, then the user is shown in AEM side.In the same way, if existing user is DELETED from Admin console, then that user shall be removed from AEM Environment Details (AEM version/service pack, any other specifics if applicable): AEM as a Cloud 2021.05 version Customer-name/Organization name:   Screenshot (if applicable):  

Description - Need the ability to move custom fields added to cards in the Configure --> Cards area. It is already clunky and buggy, but if you have to add a new field towards the top of your custom fields, you have to delete EVERY custom field added, then add the new one, then add EVERY custom filed and update names. Almost makes it not worth using boards if you have to update custom fields on the cards. Why is this feature important to you - When designing boards and the card fields, there is a bunch of feedback given to make adjustments, so every time an adjustment is needed, it takes a large amount of effort to make these additions. How would you like the feature to work - Be able to drag and drop custom fields once they are configured to be on the cards (Board --> Configure --> Cards) Current Behavior - Does not allow for moving or re-sort custom fields once added to the card configuration

Description - Right now if there are 2 assignees on an issue there's no way to edit allocations. The only option is 50/50, and that is not great for capacity planning in WLB. Why is this feature important to you - It would make the WLB a more accurate representationHow would you like the feature to work - 1) adjust allocations within WLB, or 2) adjust % within the assignment area of the issue when editing.  

We're currently undergoing an exercise to fully automate our reporting. We have a number of scheduled reports (report builder) and projects (analysis workspace) that need to go external to our company, and as per company policy, I need to be password protect them before they can be sent.Would it be possible to introduce as system that would allow us to apply password protection to files as part of the scheduling tools?

In design studio, we are able to move image or file from one folder to another folder.  It would be great that we can move Advanced BI Analytics reports from one folder to another folder.  This will be very helpful to re-organize the reports location. Right now, we cannot move the reports from one folder to another.  Thanks

We need the ability to send out automated emails with a Dashboard attached. Currently this is only available at the report level, but my team and I have often needed to send out an entire dashboard on a regular bases, and it doesn't make sense to send out each individual report from the dashboard (too many emails). There should be a way to send out automated emails with a Dashboard attached.

Description - Rich text fields have a few oddities when they are used in an External Lookup Field interaction. Rich text fields can cause External lookup fields to fail to be able to be selected OR result in an output that is not user-friendly.   Why is this feature important to you - The more consistent a feature is in Workfront, the more likely it is that I can use it to design a useful and impactful UX for my team. How would you like the feature to work - Either bring in full support for user-friendly Rich Text results in External lookup fields, or give additional features in the setup of an External Lookup Field to allow for system admins to control the results of the field. Current Behaviour - 1. The 2,000 character limit on an external lookup field will run into a conflict pretty easily when returning the results of a rich text field which to my understanding has a 15,000 character limit. The results of a rich text field are

Description - Allow lookup field results to serve as the basis for display logic within a custom form. (Especially $$HOST-based fields) Why is this feature important to you - This would bring external lookup fields to parity with other selection-driven logic on other field types in Workfront. How would you like the feature to work - When a user makes a selection in an external lookup field, that field should be added to the list of possible display-logic and skip-logic choices in subsequent fields within the same custom form. Just as dropdown fields do today. This allows for greater control and intelligence within a custom form design process to ensure users are guided to selections that make sense for a particular end-goal. Current Behaviour - External lookup fields are not recognized by the system as valid choice for which a user can initiate display or skip logic.  

Description - When using a $$HOST-based external lookup field and maintaining a data table, such as a list of US States, users currently have to click on each valid option that appears in the picklist for a multi-select-allowed External lookup field.  Why is this feature important to you - This will bring parity to the External Lookup Field with the Multi-select Dropdown field. Much of the discussion around external lookup fields is that they can be used as a dependency-driven list of results that helps control front-end user input, especially when flowing through a custom form for an intake process. This really supports staying away from the "Garbage in, garbage out" trap of users mis-selecting options in an intake process. How would you like the feature to work - When "Multi Select Dropdown" is selected in the field setup, users should be given a UI-button that responds the same way the current Multi-select options (Dropdown, Checkboxes) works. A "Select All" opti