Ignore capping -> frequency rules | Community
Skip to main content
Michael_Soprano
Level 10
May 14, 2025
Investigating

Ignore capping -> frequency rules

  • May 14, 2025
  • 2 replies
  • 300 views

Current Behaviour - Currently there is strict rule when it comes to capping. If we set up capping ex. 5 mails i one month then 6 mails in that month would not be send. 

Why is this feature important to you - service companies (telco, banks) have churn campaigns. Often they would like to ignore message capping rule in order to retain customer 

How would you like the feature to work - simple checkbox with text - ignore capping rules in journey properties

 

2 replies

DavidKangni
Community Advisor
Community Advisor
May 14, 2025

Not sure if it's exactly what you are looking but Adobe released a Journey domain rule sets available only to a limited set of users (Limited Availability). To gain access, contact your Adobe representative.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/whats-new/previous-rn-new/release-notes-2025#25-02-rn

David Kangni
Sukrity_Wadhwa
Community Manager
Community Manager
August 26, 2025
No text available
Sukrity Wadhwa