Product Communities

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign. That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for September 2025, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you? Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving skills today by exploring our Top

Adobe has stated that since the latest code was rolled back we should prevent further unexpected values. That doesn't seem to be the case.One issue we don't recall seeing prior is that some marketing channel values are returning numerous rows as "Unknown" though once you search for any variation of the characters in "unknown" nothing shows up.  Any other issues you're seeing out there with data we might need to take into account?(And we already working with Adobe support directly, but just wanted to understand what we might want to be aware of until this is fully resolved)

Marketers Need Enriched Data to Personalize Journeys Marketers today aren’t just sending emails—they’re building personalized customer moments. Think about it: A recipe card or setup guide landing right after a purchase, tailored to the exact product in the “Buy” event. A coupon nudging new homeowners or parents to spend more in categories like Garden, Furniture, or Kids. An abandoned cart reminder that doesn’t just say “come back,” but shows the actual items left behind—complete with name, price, and image. For these communications to feel personal and relevant, the content must be fueled by the right data at the right time. Journey authors need reliable, real-time access to product catalogs, instructional content, and transaction details—not just what’s stored in a customer profile. Why Profile-Based Lookups Became an Anti-Pattern Embedding large datasets directly inside customer profiles may seem convenient—but it quickly becomes a scaling bottleneck. Profiles are par

Hi, I am a classic waterfall PM and Workfront Admin. About a year ago I started using the Workfront Kanban functionality to track and move forward some web governance work. Recently my company paid for me to attend some general scrum training, and I just received my PSM 1 certification.  I would love to connect with someone who is currently using scrum within their marketing department. I have some questions about how you define products; your cross-functional team make up and how Workfront plays a role in your documentation.

Custom forms in Workfront aren’t just for collecting info, they’re your secret weapon for smarter workflows, better data, and smoother collaboration. And we know some of you are doing wildly creative things with them.    So let’s hear it: What’s the most brilliant, unexpected, or just plain cool custom form you’ve built (or seen)?  🦁   💬 Share: What problem were you solving? What made the form unique? Any tips, tricks, or lessons learned? Bonus points for screenshots (blur sensitive info!) or a quick walkthrough. We want to see the magic in action! 🪄

Contributors: @deekshapai   Tame the chaos: Let user data tell you which bug to squash first!   In a world where digital experience defines customer satisfaction, addressing product issues quickly and efficiently is more important than ever. Traditional ticket or bug prioritization methods often rely on internal assessments or predefined severity levels. But what if we could prioritize issues based on how users actually interact with your website? This blog explores how integrating web analytics data with customer grievance systems can redefine the way you approach ticket management—by aligning issue resolution with real user impact.   Why Rethink Ticket Prioritization? Most ticketing systems—while great at tracking and assigning issues—don't tell you how a specific bug affects end users in real time. Imagine a minor visual glitch on a checkout page that's causing a 20% drop in conversions. Traditional prioritization might place it low on the list. But to the busine

Hi Community, Can anybody share a good adoption report for users besides the login update, which is just a snapshot in time, but more something that increased or decreased over time?I used the Workfront Usage Blueprint, but this one is also just a snapshot and not really a good evaluation of the current user adoption compared to e.g. last year.Thank you in advance!

Join us on September 25th for a must-attend webinar featuring Adobe Experience Maker winner Anish Raul. Discover how leading enterprises are weaving AI into their workflows securely, responsibly, and at scale. You'll walk away with: Getting legal & security approvals faster Prioritizing the right use cases Building trust for safe AI experimentation Can't attend live? No problem, register anyway and we'll send you the recording after the event!   Register here: https://engage.adobe.com/scaling-aI-adoption.html

Welcome to all the new members who joined this month! We’re excited to have you in the Adobe Workfront Community🎉. Whether you’re brand new or have been here a while, this space is all about learning, sharing, and connecting with peers who get what you do every day.  In a world where so much is automated and AI-driven, this space is different — it’s built on humans helping humans. Every question asked, every tip shared, every reply left here makes a real difference.  If you’re new, this is your first touchpoint — and we’re truly glad you’re here. Think of this thread as a friendly café table where you can pull up a chair, say hi, and get to know others who “get” what you do. To get started, share: What company and role are you in Which feature you’re using most  One area you want to get better at  How long you been working with WF How long you been using WF And give us your answer to this month's Ice Breaker question for all to kick things off:  &#12

Adobe Analytics seems to be quietly testing a new ‘Generate Slides’ feature, available to a select group of users. This feature allows users to convert Analysis Workspace templates directly into PowerPoint slides, making it easier to share insights and reports with stakeholders.  Instead of manually creating presentations, users can now generate slides that include charts and metrics from their workspace templates—saving time and ensuring consistent formatting. While it’s still in limited testing, this feature shows promise for improving workflow efficiency and simplifying the reporting process. Are you one of the lucky ones selected by Adobe?Like or comment if you’ve got this feature enabled! Let’s see how many of us are in the test group. 

Displaying Workfront Data In the previous post, I described a super rudimentary way to use Fusion to generate a dummy page, and how to use that scenario's webhook URL to put that "app" into a dashboard as external page.  Let's now use real Workfront data using that use case of displaying project documents under a program. The use case is that on any given project, the user wants to check if a certain document was already attached to the program or any project in it. If it exists, no need to recreate it. Routing But before we start the surgery, let's look at the current flow: So we're going to expand the "set content" part, and because I dislike the mile-long scenario types, might as well think about routing at this point already, although not really needed yet. When I think of this I'd like to separate the "doing work" from the "send the response" part. Part of sending the response is the HTML wrapper, any Javascript etc. We make 2 branches: Regardless of what the upper branch d

Hi - I'm trying to add some exceptions to my team's default schedule, but when I go to add the days it's only adding that exception for me. I've never had this issue before. Was there an update I perhaps missed? I am a sys admin so I should have full access.  Appreciate any guidance! 

Welcome Back to the Adobe Workfront Customer Newsletter!  In this Issue:  What’s new in Workfront Q3 2025 release — Unified Approvals, Home enhancements, and proofing updates  Sneak peek at Q4 2025 features, including AI Reviewer and external lookup custom fields  Submissions now open for the 2026 Adobe Experience Maker Awards  Announcing the inaugural Adobe Workfront Champions Class of 2025–2026  Save the date: Workfront Q4 2025 Release Webinar on October 9  Fresh training resources — text mode, filters, dashboards, calendar reports, and more  Upcoming events in September: Admin Chats, Fusion webinars, and Workfront Collective  How you can lend your expertise by answering unresolved Community questions  Spotlight on Blueprints: project templates, dashboards, and org structures ready-to-use  Community Spotlight: Top Contributors     What’s new in Adobe Workfront?  Q3 2025 Release (July): Unified Approvals r

1. Introduction Overview of the challenges in coordinating marketing activities across disparate teams Organizations are increasingly challenged with making sense of disparate marketing activities across their own teams. Marketing activities that are specific to a certain team are often siloed until launch, which makes it difficult for teams to understand dependencies or anticipate downstream impacts. In today’s landscape of revolutionary technology stacks, the key challenge organizations face is not a lack of data or robust tools. Rather, organizations struggle with generating real business value due to fragmented data and systems, which prevents them from achieving a seamless integration and providing actionable insights.1 The importance of structured planning and visibility While organizations have tools that can cover some parts of the process, many do not have strong connections to each phase of work where they can consistently provide results. That’s where Workfront Planning come

Good morning, I hope everyone had a great Adobe Summit both in person and virtually.  If you were in my session in person, I wanted to provide some follow up items that came up during the Q/A portion.  1. There was a question around managers and what they receive for reports.  I referred back to the Creative Resource Management dashboard use case and that we do have separate dashboards for our creative managers. I mentioned taking a look at the Expert Insights post where I talk about this use case and show a few other graphs that were not in the Summit presentation. Check out the link below. If there are still Q/A's about the capacity charts, send me a DM if you would like to chat more. Expert Insights On Demand Post & Video  2. There was a question around Fusion and some things that we are doing with it today. I described a use case that we just implemented not too long ago to automate manual email sends to our department and business partners as every min

Scaling Content Distribution with Adobe Marketing Hub by Diana PetersonI’m excited to share with you Adobe’s own implementation of AEM Assets Content Hub, which we co-brand as Adobe Marketing Hub. I’m responsible for this implementation and for how Adobe has successfully onboarded the Experience Manager Content Hub to scale content distribution to over 40,000 users - employees and agencies globally - across regions and different business units. This Content Hub is: transforming our ability to easily locate assets to reuse, and remix - using Adobe’s generative AI capabilities - thus getting more value from the content we have reducing our cost of maintaining the Content Hub, as we are configuring a product, as opposed to the cost of a team of developers to code and maintain a custom brand portal.  Branding and Customization At Adobe, we have branded our Content Hub as the Adobe Marketing Hub, and it's been incredibly easy to configure and align with our existing branding. By simply goin

Hosted in partnership with Steve Watts and Brian Haight of Adobe Professional Services, this session walked through the basics like reading JSON path notation, understanding data types, and choosing the right starting path in Fusion. Then, 3 real-world examples were covered from finding and filtering data, to reshaping JSON, and doing advanced transformations on the fly. It’s a must-have skill for any Fusion admin looking to save time and simplify data handling!  If you weren't able to attend, no worries - download a copy of the slide deck and training materials below, and watch the on-demand recording to follow along:  Slide Deck PDF   Workshop Recording  Training Materials (.zip file) If you missed last month's Workfront Fusion hands-on workshop on data imports, watch it HERE. And know that more Fusion events are coming next month:  October 2 at 10:00 a.m. PT – Wake Up with Workfront: Scaling with Advanced Features & Fusion, Part 2​ October

AEM Cloud Service - Get Adobe IMS JWT and AEM Access Token using POSTMan for SSO by Sreekanth Choudry Nalabotu Abstract Goal This article is on using POSTMan requests to generate a long lived signed JWT token and exchange it with Adobe IMS for an IMS Access Token, valid for 24 hours. Using the access token you can make SSO requests to AEM sending the token in Authorization header. Check AEM documentation var navigator = {}; var window = {}; var PRIVATE_KEY = "-----BEGIN RSA PRIVATE KEY-----\r\nMIIECvfNI=\r\n-----END RSA PRIVATE KEY-----\r\n" var CLIENT_ID = "cm-pxxxx-exxxxx-integration"; var ORG_ID = "2Fxxxxxxx@AdobeOrg"; var SUBJECT = "31xxxxxx@techacct.adobe.com"; var META_SCOPE = "https://ims-na1.adobelogin.com/s/ent_aem_cloud_api"; pm.sendRequest('http://kjur.github.io/jsrsasign/jsrsasign-latest-all-min.js', (error, response) => { if (error) { console.log(error); } else { let resBody = new Buffer.from(response.stream).toString() pm.globals.set("jsrsasign-js", resBody); eval

Hi! Does anyone have a great offboarding process they are willing to share? Do you comb through your list of contributor licenses and remove folks who are no longer with the company? Does anyone use Fusion for this governance?  Thank you in advance!Jen

The RTE Color Picker Plugin for AEM   by @mukeshyadav_    Dear AEM Community, I'd like to share my recently published article of a custom solution for RTE color picker plugin in AEM. Overview The RTE does not have OOTB color picker plugin. There are few custom solutions available over the internet, however, they often lead to the following common frustrations: Time to load the dialog. Multiple clicks for simple action. Inconsistency with other Apps.   This blog is having two section. In Section 1, the plugin is developed by extending the OOTB class CUI.rte.plugins.Plugin, whereas Section 2 is more about the common steps to be followed to add an available plugin to the RTE component toolbar.   You can download and install the package from the link available in blog as I have kept the plugin component inside /apps folder directly from the CRX package manager and jump to the steps mentioned in section 2. Section 1:- Create a clien

Unlock the Power of Data Collaboration Join us at the Adobe Real-Time CDP Data Collaboration Forum Oct 16th, in New York, where industry leaders, innovators, and data visionaries converge to explore the future of connected customer experiences.   Whether you're a marketer, data scientist, or tech strategist, this event is your gateway to understanding how collaborative data ecosystems are reshaping personalization, privacy, and performance.   Agenda as follows: Adobe Real-Time CDP Data Collaboration Hands on Lab  Interactive Session: Unlocking Partnership Potential Networking Reception Register here! #AdobeForum #DataCollaboration #CustomerExperience #DigitalTransformation #RTCDPCollaboration

Introduction This blog post is a resource for practitioners of Adobe Customer Journey Analytics (CJA) who want to gain a deeper understanding of the main navigation elements and access patterns. It offers a summary and breakdown of the different menu areas and functionalities within the CJA main interface as of February 2024. The aim is to assist users in developing a clear mental map of the navigation elements within CJA.           Figure 1: Customer Journey Analytics - Main Navigation Header This post highlights the need for CJA Product Admin privileges and administrative authority to access certain user interface elements. The Connections and Data Views options in the navigation menu are hidden for non-admins. Note that full access to Connections also requires extra permissions related to Adobe Experience (AEP), as detailed in Product Admin additional permissions. The main aim of this post is to equip users with the essential knowledge to maximize the us

i need help in setting up my python code for setting up the authentication with JWT flow.Can any one help with the sample examples of the python code snippet.

Set AEM Local Environment and Secret Variables AEMaaCS by Briankasingli Abstract As an AEM developer developing for the AEMaaCS SDK, it’s essential to have a local environment properly set up for development purposes. You may encounter environment-specific and secret variables in your OSGI configuration files. As an AEM developer trying to familiarize new features of the AEMaaCS SDK development environment, setting up environment-specific and secret variables is non-trivial at first. Once you have done it once, it will be much easier to move forward. In this article, I will show you how to set up environment-specific and secret variables. If you would like to understand when to use environment-specific and secret variables effectively, check out the official AEM Adobe git documentation. At the end of this article, you are equipped to run your AEM local development environment with environment-specific and secret variables! One last thing, it looks like only AEMaaCS SDK has environme

Caching Strategy for AEM as a Headless CMS by Chitra Madan Overview When using Adobe Experience Manager (AEM) as a Headless CMS, ensuring an efficient caching strategy is critical for delivering high performance and scalability. A robust caching mechanism helps reduce latency, offload server requests, and ensure that the end-user experience is seamless. This blog explores key caching strategies tailored for AEM in a headless architecture.   https://medium.com/@madanchitra13/caching-strategy-for-aem-as-a-headless-cms-317e7f389875   Thanks, Chitra Q&A Please use this thread to ask questions relating to this article