Product Communities

I'm encountering an error when I click on the Login button. Could anyone please advise on the quick steps to resolve this? Thanks.

Hi,We're using a custom ACS Commons Generic List as a data-source for dropdowns in our Content Fragment Models. Initially, when we update the data-source node in CRXDE to point to our custom Generic List, everything works as expected—the dropdown populates correctly.However, the issue arises when we open the model in the AEM UI and save it. The sling: resource Type of the data-source node reverts to the default:dam/cfm/admin/components/datasources/optionrendererenumeration. It seems like the model editor is overwriting our custom data-source configuration upon save. This behaviour is causing our dropdown to lose the custom list reference.Are there any recommended approaches to persist the custom data-source configuration or prevent the UI from resetting it?Please provide any suggestions or workarounds if possible.Thank you so much in advance!

Dynamic Chat in Marketo Engage provides powerful capabilities to ensure customer interactions are guided seamlessly to the right agents at the right time. Proper routing not only enhances customer experience but also streamlines your team's efficiency. In this blog, we’ll explore the various routing options available and share setup tips to help you make the most of Dynamic Chat.     Key Routing Methods Dynamic Chat boasts several intelligent routing options to accommodate your requirements. Here’s a closer look: 1. Account Routing Account routing allows you to prioritize customers from specific accounts. For example, high-value or strategic accounts can be assigned to designated agents. To set it up: Go to the account routing tab. Add the domain of the account (e.g., microsoft.com). Assign an agent to this account. Whenever a visitor from this domain engages with Dynamic Chat, they’ll be routed to the assigned agent if available. 2. Custom Routing Rules Custom routing rul

What might be included here?- manual upload through UI into dataset - external audience import? 

Hello, Universal Editor supports Experience Fragments (XF) [1], but does this work in combination with Edge Delivery Services (EDS)? There is an EDS block called Fragment [2], but the sample is built only for document-based editing, and I am not sure if it works with AEM. Has anyone tried it? Does it work? Which resource type should be used for the XF page and components? [1] https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/developing/universal-editor/field-types#experience-fragment [2] https://sidekick-library--aem-block-collection--adobe.aem.page/tools/sidekick/library.html?plugin=blocks&path=/block-collection/fragment&index=0   I appreciate any advice you can provide, Daniel

I'm looking to setup two tasks -- one for "Meeting" and another for "Schedule Meeting".  I'd like the "Schedule Meeting" one to dynamically start 2 weeks prior to the "Meeting" task, which has other dependencies on the rest of the project.I've tried a number of different options related to both predecessors and constraints.  Anyone have any thoughts on how to do it?

Hello,I'm looking to leverage map datatype profile attribute to assign offer priority dynamically in AJO Ranking Formula, however, on the documentation it says that map cannot exceed 16 keys or else risking performance degradation.I was able to ingest records with 30 keys, so this is not a hard guardrail.My question is, is this performance degradation linear or exponential?How will the performance differ from using map vs 30 if statements in AJO Ranking Formula? Thank you.

We've noticed an issue in Adobe Analytics where a single campaign tracking code is being attributed to multiple last touch channels (e.g., some users end up in "Direct," others in "Display") when looking at "entries" metrics. It is bit strange because tracking codes should only be attributed to paid channels. Could this be an issue with our processing rule or something else (maybe issue with entries?)? For context, there were no major changes to our processing rule.

Let’s face it—webinars can be a little… well, bland. But not on your watch! With Adobe Marketo Engage’s Interactive Webinars the power is at your fingertips in Design Studio to change the obvious default look and feel to your brand. Whether you're hosting a product launch, a customer Q&A, or a thought leadership session, customizing your webinar experience is the best way to extend your brand.   Why Bother Customizing? Because first impressions matter—and so do second, third, and fiftieth. Customizing your webinar room isn’t just about slapping on a logo and calling it a day. It’s about creating a seamless, on-brand experience that makes your audience feel like they’re in the right place (and not just another Zoom room).   Step Into Design Studio To get started, head over to the Design Studio in Marketo Engage. Under the “Interactive Webinars” tab, you’ll find the “Customize Webinars” section. (Good to know… These setting apply to all of your events and all workspaces, so

Hi all,   Need an advice from the community on your experience about migrating stuff from v7 to v8 via standard packages.   As such, if you package something from a v7 instance, and try to deploy to the v8 instance you get an error during deployment stating that the source instance build 7.something is lower than the target instance build 8.something. To overcome this, you can update the package build version manually in the package xml and deploy the package. It has worked fine as a POC for most of the entities. But is there anyone who has had an experience deploying from v7 to v8 in such fashion and can share some guidelines (do's/dont's).   This is jus about migrating the entities, not any recipient related or other custom table data. I know there are some features in v7 which are no longer available/supported in v8, so they are out of question.   I know Adobe does not recommend this, instead they recommend to move to v7 managed services first and then they would

Hi team,  We are currently piloting a Workfront Board with one of our marketing teams. Our goals are to 1) capture all requests that come to that particular team outside of normal process via a request form and 2) allow them to review and align a member of their team to the work/task using the board. We have created a Kanbon board for this pilot and requests have been populating in the intake column as intended, but the information collected via the custom form when the requests are submitted does not show when we click to view the card on the board. Is there a way to have the custom form fields show when viewing the card in boards without clicking the link to the log itself and navigating to a different page? Best,E

I want to know the list of Layout templates available in the system and its assignments to see if there are any Job roles assigned to them.Can someone please help me how to achieve in Text mode column? Thanks in advance!

Hi all! I'm working on a project report, and have added a column with the following text mode code:displayname=People listdelimiter=<div> listmethod=nested(projectUsers).lists type=iterate valueexpression=CONCAT("• ",{user}.{role}," — ",{user}.{name}) valueformat=HTMLI've used this basic setup in other reports too. It gives me something like• Design Operations — [user1]• Designer — [user2]• Copywriter — [user3]• Designer — [user4]etc etc I'd like it to instead give me• Design Operations — [user1]• Designer — [user2], [user4]• Copywriter — [user3] Bonus points if you tell me how to put {user}.{role} — in bold!

Hi, I've received a couple reports from my user base letting me know that they are unable to see any custom data on reports.  The data is visible to them on the custom form but when in a report they cannot see the values.  I'm an admin and can see the values but when I log in as them, I experience the same issue they were.  From my limited testing, it looks like this is only happening on TASK reports. Is anybody else experiencing this very odd issue?

In FAC if there are two audiences, and AJO requires reading attributes from each FAC audience . Currently AJO has limitation of reading one audience per journey. Thinking of creating master audience in FAC which combines both FAC audiences into single. Are there any better approaches to handle this in FAC level or AJO level ? Does AJO provide ability to combine multiple FAC audiences into to single audience in order to read their attributes

  Introduction When working with Customer Journey Analytics (CJA), encountering "No Value" entries in reports and dashboards prompts important questions about data quality, collection methods, and reporting accuracy. These instances need careful monitoring as they may reveal hidden gaps in data collection. The main challenge lies in distinguishing between two scenarios: when "No Value" entries need investigation by data source providers, and when they simply reflect the natural flow of data into CJA. Understanding this distinction is crucial for maintaining efficient analytics operations. This guide will help you make informed decisions about "No Value" appearances in your CJA implementation. Understanding "No Value" in CJA "No Value" appears in CJA reports when a dimension has no corresponding metric value during the reporting period, regardless of the report type.  Seeing "No Value" in your reports isn't always a sign of an error or data collection issue. It's often an e

Join the Adobe Champion Program and become a part of a global community of passionate product experts who are driving thought leadership and innovation!     Adobe Journey Optimizer Champion Applications are open through June 10!   Program BenefitsThe Adobe Champion Program provides a unique opportunity for expert Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) practitioners to:1) Accelerate their personal and professional growth by collaborating with fellow Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) experts and Adobe product and engineering leaders;2) Share their product expertise and best practices with the broader Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) community; and3) Engage in exclusive speaking, content creation, thought leadership opportunities to showcase your expertise.   Program MissionAdobe Champions enhance the Adobe Experience Platform (Adobe J

Hello all, I got an issue trying to connect Marketo with Facebook lead ads launch point.I followed the step in Marketo, I think successfully. Same in Facebook permissions are updated correctly.But it is still not working.Whn i am using the Lead Ad test tools from Meta, I got the below error:It says the app is not installed.Wasn't it supposed to be automatically done when setting the launch point.Is there any simple way to proceed as the help page from Meta is a bit technical.Thanks for your help.Best regards. François.

Hi all, I am trying to find a way to calculate the number of (specific) hits until a specific page in a visit, so basically something like the Adobe Metric 'Average Page Depth' but for hits. I found the presentation from Audrey Salerno from one of the Adobe Summits on sequential segmentation and excluding the 'after sequence' hit. I wanted to use this for counting the hits before my target page, but before I built it with page views to check whether the result will be the same as with the metric 'average page depth'. I understand the native Adobe metric counts including the target page and this workaround with the sequential segments excludes the target page. So I expected a slight difference. Unfortunately it is quite big. I used Audrey's approach with Visit instead of Visitor, because I only want to see the number of pages within a visit. I also added the segment 'Entry page = homepage' as I wanted to count the number of pages to the target page starting from the

I'm trying to check if a Target container is sending the correct data to Analytics.  Thank you in advance for you help.  

We are getting this error when we are linking the data from an excel file using data loading. We even faced this when the data was stored in a List in ACC and linked the list. We tried restarting workflow, adding an enrichment before delivery or/ and after linking enrichment. But same error. Temporarily we are using a work around of string the final data into a list and then using that list to send out the deliveries.  Any way to solve this issue other that the work around I mentioned above.Below is the screenshot of the error.Here is the text version:05/29/2025 9:14:55 AM PGS-220000 PostgreSQL error: ERROR: relation "wkf593291937_491_1_all" does not exist LINE 1: ...taId FROM wkf593291937_476_1 AS Ext_W0 INNER JOIN wkf5932919... ^ SQLState: 42P01.05/29/2025 9:14:55 AM WDB-200001 SQL statement 'INSERT INTO wkf593291937_491_2_ALL(iLineNum,sCountry,sMarketing_Name,iProductId,sFlavor_Name,sPLU,sProduct_Description,sProductName,iTargetDataId ) SELECT Ext_W0.iLineNum,Ext_W0.sCount