Product Communities

Hi, We are successfully doing OIDC integration with Azure on our AEM publisher instances.In our current SAML setup, we use a high-wire load balancing mechanism with sticky sessions so that all requests for a user’s session are routed to the same publisher. This avoids re-authentication issues. However, when we disable sticky sessions so that requests can go to different publisher instances, the user session isn’t available across all nodes and the user is prompted to log in on each request. To handle this scenario, we enabled “Encapsulated Token,” which is meant to support stateless session management across publishers. Unfortunately, upon enabling Encapsulated Token in our OIDC codebase, the user’s .token node is not being created, and the integration fails. Any suggestions or idea.  

Is there a way, with Smart Lists, that I can generate a list of my emails that are in the system scheduled and ready to deploy. I would like to see at a glance what emails we have going out and what date and times they are going. I know there is paid ad on calendar feature, but I am wondering if there is a way to accomplish this with a smart list. Thanks so much!

Hi We are looking to integrate Zoom Events with Marketo and use a Marketo registration form, but struggling to understand how to configure these steps in Marketo (link to instructions here😞Within the program, navigate to the My Tokens tab, then drag and drop a text element.Token Name: “eventId”Value: “{Zoom Event ID}” - is this populated from Zoom Events or something I'm manually adding? Go to the Marketo form you created. Use the multi-step dropdown menu or use a hidden field with a manually defined value to add the ZoomEvents Ticket ID custom field - what is a a manually defined value in this case?Paste the desired ticket IDs - where do I get these IDs from? Note: You must use the field ZoomEvents Ticket ID in order for the flow to work. Without this field, a registrant will not be created in Zoom Events.Thanks!

If I assigned a Use to a template, will that User be notified of the task?I don't want them the template to show in the to-do list unless it was attached to a project.  Thank you,Jenny

Hi,The client launched an API triggered push campaign in production, but the push notifications are not being sent due to a "PushNoValidTokenFoundForApps" error. The same campaign was previously published in the development environment and worked without issues.Has anyone encountered a similar situation? Here the profile, which was created correctly: And here the event  Thanks!

If you've used Marketo's dynamic ICS files (the "Calendar File" token type) you're probably not completely happy with 'em.About a year ago, I published a (free) microservice that fills in the biggest gaps. With a little more attention on it lately (read: 2 people cared!), I blogged about it.Read more on TEKNKL :: Blog →

We currently run AEM under Java 1.8 but are developing a new codebase using an archetype requiring Java 11 to build the project. Our other site codebases are built (and run in AEM) using Java 1.8.Our new code base is built using Java 11 but I believe uses a config that targets Java 1.8, so as to be compatible with AEM running under Java 1.8.Is it possible to run AEM 6.5 under Java 1.8 and run code built with Java 11, alongside other site code built using Java 1.8?Is it possible to run AEM 6.5 under Java 1.8 and then switch to running it under Java 11?  Thanks for any info.     

Hi team, We integrated Worfront to JIRA using Fusion. We create JIRA tickets using automation, which generates a payload that we load in the JIRA description based on the fields filled in an Intake Form.We are having trouble formatting this payload. Is there a way to send bold text through Fusion?I did some research in the community posts but did not get anything really clear on how to do this in cases like that.Thank you so much for helping me with that. 🙂

Is there a way to administratively lock down / remove the ability to update the system fields "Actual Start Date" and "Actual Completion Date" on a task or issue?    We are seeing where users that are assigned to tasks are updating these dates (sometimes to years ago for some reason) and ultimately not seeing a true actual start and completion date for reporting.   This is additionally impacting the larger reporting for projects as the project actual start dates for example calculates on these now manipulated dates.   (We removed the system fields from the layout templates for now which unfortunately results in users inability to now see this information.) Thanks in advance for any ideas.

Has anyone created a cycle time report for the amount of time it takes from request to project conversion?

We are looking for inputs how Tables/datasets sizing can impact CJA in terms of Licensing and Cost to onboard CJA. Requesting you to please share if you have any suggestions on this. Thanks !

Hi Community, Any idea is AEM using ingress-nginx for dispatcher & publisher servers. https://kubernetes.io/blog/2025/03/24/ingress-nginx-cve-2025-1974/#:~:text=Ingress%2Dnginx%20translates%20the%20requirements,running%20within%20a%20Kubernetes%20cluster.

Hi Community,I'm encountering an issue while deploying to AEM as a Cloud Service. The deployment fails at the "Update services" step, and the error message states:"The deployment failed due to a system issue. Contact Adobe Support if the issue recurs."Here’s what I’ve observed so far:Update Indexes → FinishedBuild Transform → FinishedUpdate services → FailedInstall mutable content → RunningHas anyone else faced this issue? What are some potential troubleshooting steps I can try before reaching out to Adobe Support? Any insights would be greatly appreciated!Thanks!

Hi, Is there a way to import HTML templates from AEM to AJO under content template section. Any suggestions/references to documentation would be greatly appreciated

Hello! I've properly added the DNS information to set up the new Marketo Inbox Tracker / Deliverability Tools several days ago, however, I'm still seeing no data found across all the dashboards. Are there other configuration steps that I must take?  I've seen some of the high-level videos here, but I'm looking for some more robust product documentation on configuration and use of each of the features:https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/email-marketing/deliverability/inbox-tracker/inbox-tracker-tutorials  Thank you!  

We've noticed a significant number of records in Marketo have a phone number which does not start with '0' is there a straightforward way in which to mass update those records to add this in please or would the data need to exported, amended and re-uploaded? 

Hi,We are migrating from Adobe Analytics to AEP Web SDK. We are not using the ECID extension; instead, we are using the custom code below in a rule to capture the ECID and send it to Analytics Workspace:return alloy("getIdentity").then(function(result) {_satellite.setVar("experienceCloudID", result.identity.ECID);});This is working fine. However, when we were using Adobe Analytics with the ECID extension, we used to see two additional server requests—one from Adobe Audience Manager (type: ID Sync) and the other from Adobe Experience Cloud (type: Other). Since we no longer see these in the AEP Web SDK implementation, we wanted to understand the potential impact and whether any additional configuration is needed to ensure we are not missing any important data.Thanks,Kaushik Ganguly

All, I just need help on how I can run an query on an Audience I created, but I want to use Query Service so I can confirm some values from the Audience. I've run queries on the datasets using a Journey Action ID to get Tracking/Message feedback information, but I don't see any documentation on how to run this type of query on an actual audience.  Please advise. 

Hi Everyone,I’ve configured a workflow launcher to automatically publish assets whenever their metadata is modified. However, it's not triggering the publish action as expected, even though the metadata changes are happening.I’ve attached my launcher configuration below. I also tried removing the condition to see if that would help, but unfortunately, it didn’t resolve the issue.My goal is to ensure that assets are published to multiple publishers whenever they are modified in the author instance. If anyone has encountered a similar issue or has any suggestions, I’d really appreciate your insights!  ThanksNandheswara

Hi everyone,In the AEM project I'm working on, we've extended the default Rich Text Editor configuration. In addition to the standard formatting options like bold, italic, and underline, we added a custom "styles" dropdown. This lets authors apply specific font styles and sizes by assigning custom CSS classes to the text (e.g. notoSans-xxs-semiBold), defined within our client libraries.While everything works as expected on the published pages, in edit mode, the applied custom styles are not visible. The class is correctly added to the element, but the clientlib that defines the style doesn’t seem to be loaded at that point — which prevents the formatting from showing in the authoring environment.I've attached two screenshots:First: how the styled text appears correctly in published mode.Second: how the same styled text appears unstyled in edit mode, despite the class being present in the markup.Has anyone encountered this issue? Is there a recommended way to ensure that the requir

Hi Everyone, I'm working on an XDM schema for sending data to Customer Journey Analytics (CJA). The goal is to send the data just like existing Adobe Analytics data to CJA. I'm using the XDM Experience Event class and need help choosing the appropriate field group from these options: Adobe Analytics ExperienceEvent Full ExtensionAdobe Analytics ExperienceEvent TemplateAEP Web SDK ExperienceEventI'm confused about which field group will best to match my existing Adobe Analytics data in CJA.Could someone explain the differences between these field groups and when each should be used?Specifically, what field group is recommended for collecting data to CJA?

Hi,I see CJA workspace doesn't have a built-in Entry Page dimension, what is the best way to get a report for this? I just want to see how many times, A specific URL was used as an entry URL? Thanks!

Is there any point to add ECID to IdentityMap ? Are there any benefits? Is it required?  

Hi! I have created a User Group on IMS (on the Admin Console) and synced it with AEM (by adding myself as a user and then logging in AEM). It works well. Then, I had to rename the group (on IMS / Admin Console) and I don't understand how/when it is updated on AEM.I noticed that the new name is not immediately updated on AEM. After some operations (adding a new user and let him logging in), I saw that a new group with the new name is created. But it doesn't seem to work always like that. How can I sync the new User Group's name properly with AEM? 

Hi everyone,I wanted to clarify a scenario related to cross-device/profile merge behavior in Adobe Target, specifically in an A/B test setup using A4T and CRM ID (cgrid) for identity stitching.Here’s the scenario I tested:On Desktop A, I logged in as a user (with CRM ID = xyz) and received the Variant experience. The ECID was 123.Then, on Desktop B, I visited the site anonymously (not logged in) and was assigned to the Control experience with ECID = 456.After browsing as anonymous on Desktop B, I logged in with the same CRM ID xyz.Adobe Target then switched the experience to Variant (aligning with the login history of Desktop A), but the ECID remained as 456 on Desktop B.This effectively means that the same user (CRM ID = xyz):Saw Control when anonymous (Desktop B)Saw Variant after login (Desktop B)Already had Variant history from another device (Desktop A)My Questions:Is this expected behavior in Adobe Target?Can this cause contamination in A/B test results, since one user is technica