Product Communities

What is CJA?Customer Journey Analytics is an application service built on Adobe Experience Platform (AEP) that lets you use the power of Analysis Workspace and combine it with various other data sources like online, brick and mortar, CRM, call center data, etc. Using the Experience Data Model (XDM), data can be uniformly represented, organized, integrated all in one place for reporting. In order to start off with this integration there are some prerequisites that you need to have.Prerequisites:CJA licenseProvisioned to AEPCurrently using Adobe AnalyticsData flow from Adobe Analytics(AA) to AEP:There are different ways to ingest data into AEP namely:Batch IngestionStreaming IngestionSourcesIn this case, we will be using the Sources method for ingestion and use Adobe Analytics as the source into AEP. The Analytics source connector streams data collected by Analytics to the Platform in real time, converting SCDS-formatted Analytics data into Experience Data Model (XDM) fiel

Hello Dynamic Chat community!   I'm a UX designer on the DC team and we're looking to improve the Live Chat Performance dashboard. To do this, we want to hear from you - what metrics do you want to see on this dashboard? Please rank the importance of these below. If you think of any not on this list, please feel free to comment those as well.    - Total live chats initiated - Average chat time - Average response time - Missed chats (no agents available, agents available but no response, or system error) - Completed (closed by agent/visitor) - Dropped    Some points to consider/guide your thought process: 1) When you come to the Live Chat dashboard, what are you trying to see? What's the first thing you want to check? 2) How do you want to see this information? Chart, table, funnel, something else?    Thank you in advance for your time and feedback! We look forward to hearing from you.

**Posting on behalf of @Rajesh Talele​** **Updated in August 2025** What is segmentation   Marketo’s segmentation allows you to automatically group people into distinct profiles for reporting and dynamic content.   There is a lot more to personalization than just "Hi {{Lead.First Name}}". With Marketo dynamic content, you can customize how different people see a landing page or email. Segmentation is the basis on which you can customize this dynamic content.   Segmentation categorizes your audience into different subgroups based on a Smart List rule. These groups are called segments.   For example, if we have a segmentation called Industry, some of the segments could be: Healthcare, Technology, Financial, Consumer Goods etc.   Once you've created different segments, you can add dynamic content blocks into your landing page or email. This tells Marketo that you want that piece of content to be different depending on which person views it.   Keeping your Mar

We've built an enterprise-wide request form. In my section, I have a check box field of names, checking a name goes to a drop-down field for that person where you have to select what account they're working on. I want to build a report that counts the number of times each person in that check box field is selected (a request count by person); however, when I build the report and go to the groupings field I cannot select the check box field, I can only select the corresponding drop-down fields. The problem here is that I have a few account managers that don't feed to a drop-down submenu. Am I doing something wrong?

Hi Journey Optimizer Community, We are out with the 6th edition of the Adobe Journey Optimizer Community Lens! Adobe Journey Optimizer Community Lens is your community newsletter that highlights the latest updates from the Adobe Journey Optimizer Community in one place. In this edition, we are sharing highlights from January to February 2024, including, Journey Optimizer product releases, Summit 2024 sessions list, recordings from webinars and live sessions, best practices from Adobe Community Advisors, the most viewed Adobe Journey Optimizer content on Experience League, and a lot more!   Adobe Journey Optimizer Community Lens 🚀🚀LATEST RELEASES🚀🚀 Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: Adobe Journey Optimizer Releases: [Release Update] Adobe Journey Optimizer January & February 2024 Release   🗓️️EVENTS AND OPPORTUNITIES&#

Session Details This AEM GEMs webinar will teach you how to build a high-performance storefront on Edge Delivery Services for Adobe Commerce. We will guide you through the setup process of your project with the Commerce boilerplate and how to connect it with the new Commerce SaaS services for fast and Sensei UI-enhanced product catalog integration. We introduce drop-in components, a set of customizable front-end components that accelerate storefront development. You will learn best practices on how to extend and style them. Finally, we will highlight new Edge Delivery authoring features to enrich your Commerce experiences with authored content. Housekeeping details: Duration: 60 minutes including 10 minutes of Q&A Audience: Customers, Partners, and Adobe Employees Recording and slides will be made available to the public after the session The session is free of charge, registration will be required Session Recording Session Presentation Here is the Deck of the Session: htt

Hi community-I am posting here on behalf of a customer request- who are one of India's most renowned auto manufacturer. They are soon going to embark on a transformation journey with Adobe and onboarding the full DX stack. Their Martech Centre of Excellence is looking to hire 2-3 candidates candidates who are proficient on the Adobe DX stack - in the capacity of Technical business Analyst (TBA) / Associate Product Owner / Marketing Technology ( 5-8 Yrs. Experience). Attaching the JD's below. If you've any leads, or are yourself keen to explore- please reach out to me. will be much appreciated.

Hi community-I am posting here on behalf of a customer request- who are one of India's most renowned auto manufacturer. They are soon going to embark on a transformation journey with Adobe and onboarding the full DX stack. Their Martech Centre of Excellence is looking to hire 2-3 candidates candidates who are proficient on the Adobe DX stack - in the capacity of Technical business Analyst (TBA) / Associate Product Owner / Marketing Technology ( 5-8 Yrs. Experience). Attaching the JD's below. If you've any leads, or are yourself keen to explore- please reach out to me. will be much appreciated.  

Not quite sure what the difference between a Marketo executable campaign and a Marketo request campaign is and when you should use one over the other? Then you’ve come to the right place. This post will explain the difference, give examples of when each should be used, and also clear up the enigmatic “Use Parent Campaign Token Context” option.   Simply put, the difference between Marketo executable and request campaigns is that executable campaigns are executed sequentially while request campaigns are executed in parallel.   When 2 Marketo executable campaigns are placed one after another in a smart campaign flow, the first executable campaign will execute all its flow steps BEFORE the second executable campaign executes the first of its flow steps.   When 2 Marketo request campaigns are placed one after another, the first request campaign is requested, and then straight afterward the second request campaign is requested and both will carry out their flow steps simultane

In AEM 6.3, using Asset "Share Link" functionality, renditions are shared by default and then user could select "Allow download of original file" to include original asset in shared link? So, the default behavior is that renditions are always included and original asset is optional to be included. We have a requirement to make renditions share as optional by enabling a checkbox "Allow download of renditions". If this checkbox is selected, then only renditions are shared. If "Allow download of original file" is selected, then only original asset is shared and if both checkboxes are selected, then both original asset and renditions needs to be shared. Figured out a way to update the dialog by overlaying "/libs/dam/gui/content/assets/adhocassetsharedialog". Need help on how to extend backend services to achieve this?From log messages, I could see POST request is going "com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareServlet", but not sure how to extend this functionality of making

Hi , I'm facing one issue in my environment , I have created one page and it have more than 5 versions and comments are also there for that page , now in the Timeline I'm not able to see the versions of the page , but I can able see the comments.and in the jcr properties,mix:lockable is there , is this issue was occuring by this ..?else can you please provide me any solution regarding this

  Ever wanted to copy a bunch of fields from a “lead template” to new leads on creation? Or “broadcast” field values from a primary lead to a group of related leads, say all from the same company?   (Just say yes, it’ll make me feel better about developing this method.☺)   It’s all possible with a Data Transfer Page (DTP). A DTP forms the backbone of my popular SimpleDTO library — the JS solution for cross-origin form pre-fill. In that case, the DTP is fetched by the browser. You can also read a DTP entirely from the server side using a webhook to transfer values across leads!   A key difference is that with SimpleDTO, the DTP is an HTML document with an “island” of valid XML inside it; that island then gets parsed as an XML doc and then the values are used to pre-fill. In contrast, when used as a lead template, the DTP as a whole is parsed as an XML doc, which webhooks can parse for Response Mappings.✱   Make a DTP that’s valid XML We

We are on AEM 6.5.5 and after updating to SP 16, the form submissions are failing with HTTP 400 Malformed request error. After some troubleshooting, I notice that the error happens only when submission action includes sending an email. We are not using the Forms add-on package as of now. Could you please advise if this is a known issue of SP 16 and if there is a fix or workaround for this.

 If you are an Adobe Summit newbie like I am this year, planning for the Summit can be exciting BUT daunting. I asked my fellow Champions who had been to the Summit what tips they have for first-time attendees, and they delivered! Here are some things they wished they knew before attending their first Adobe Summit. What to Add to Your Summit ScheduleIf you are still trying to figure out what sessions to add, @mandygeorge suggests prioritizing labs first. “Most sessions will be online after, (but) the labs won’t be.”Some of this year’s Champions will be presenting at the Summit. @katie_klein will be presenting on the CX Revolution on Tuesday at 2:30 PM. Thursday is loaded with Adobe Analytics Champion content. @frederikwerner kicks it off with a session to take your Adobe Analytics practice to another level at 9:30 AM. Mandy, @catherine_kum-seun, @sharilynndeutsch, and @jeff_bloomer will be hanging out with @justin-swanson

In today's digital marketing landscape, efficiency is key. Marketers often find themselves juggling multiple tasks simultaneously, from lead generation to program creation and execution. One common challenge is the seamless integration of leads obtained from various sources into marketing automation platforms like Marketo. Manual data entry can be time-consuming and error-prone, leading to inefficiencies and missed opportunities.   In this blog post, we'll explore an automated solution that streamlines the process of importing leads from a text file into Marketo, cloning a Program template, and adding the imported leads to it. By leveraging automation, marketers can save time, reduce errors, and focus on more strategic initiatives.   Data Transfer Hub, by Adobe's Professional Services group, leverages automation to seamlessly import leads from a CSV file into Marketo and create a new marketing program using a predefined template. Here's how it works:   Step 1: Receive th

A common question that we come across at Adobe Marketo Engage Professional Services Consulting are around the feasibility of using distribution lists for email sends. The use cases we often have seen are for companies that use Marketo for internal communications and want to use an email alias such as team-x@my-company.com.   In order to create this alias, you would request your IT team to create the distribution list with all the internal seed list addresses and then send an email to everyone on the list to just one ID set by the team, e.g. marketingseedlist@<your.company.domain>.com. You would then need to create a single person record in the database using this distribution list email address.    However, while this is possible to do in Marketo, there are some careful considerations to take into account:   The first is that Marketo sees the list as only one recipient – meaning that individual metrics (clicks, open rates, etc.) are not tracked individually

Welcome to the 12th edition of the Adobe Marketo Engage Community Lens! Read about important product announcements concerning One-Click List-Unsubscribe and third-party cookie deprecation in Marketo Measure. Don't miss out on educational articles diving into using distribution lists, templatizing your emails, list hygiene best practices, and more.Also, Adobe Summit is just around the corner! If you haven't already, be sure to register or check out all the sessions and labs highlighted in the newsletter.   Highlights   You Can’t Miss Summit 2024: Exceptional experiences are powered by the latest trends and insights — and at Adobe Summit, you’ll discover them all. Explore innovations in Adobe Marketo Engage and Adobe Marketo Measure with labs and sessions that prepare you for the future of marketing automation and generative AI. 2024 Roadmap and Innovations for Marketo Engage Optimizing RevOPs Using the Power of ChatGPT in Marketo Engage To Attribution and Beyo

JOSE Encryption and AEM Keystore Integration  by Pulkit VashisthaOverviewThis blog talks about integration of JOSE with an application hosted on AEM utilizing AEM keystore for safekeeping of key pairs i.e. Public and Private Keys.Link to blog: https://www.tothenew.com/blog/jose-encryption-and-aem-keystore-integration/ Q&APlease use this thread to ask questions relating to this article

Session Details Adobe Real-Time Customer Data Platform (CDP) has changed how marketing and IT partner to reach customers across channels and deliver personalized customer experiences at scale. Get examples of how brands leverage Real-Time CDP to power meaningful customer experiences.  Join this session to understand: The importance of building a first-party data strategy and how global brands are doing this across the globe Key CDP use cases and the top criteria and capabilities that set your organization up to successfully deliver the most powerful customer experiences Session Schedule Wednesday, Mar 27,3:30 PM - 4:00 PM PDT (Thursday, Mar 284:00 AM - 4:30 AM IST) Speaker(s) Axel Schaefer, Adobe Session Registration URL Check Here Recording https://adobe.ly/3PVSndA Q&A Use this thread to ask the question related to this Session/Lab  

Across industries, on-site search is integral to the customer journey. Come join us at Summit as we talk about some advanced metrics to take your search analysis to the next level. See us in Session S953 The Skill Exchange: Adobe Analytics Experience Makers Spotlight. Whether you’re able to attend Summit in person or are watching the recording later, be sure to come back here on Thursday, March 28th for the full details of our presentation, including all of our formulas and codes. For now, a preview…   Many of your customers rely on your website’s on-site search to help them find what they’re looking for. How do you determine the success of your search results? @catherine_kum-seun will show you two metrics that you can use in your search analysis. Then @mandygeorge will show you a new way to classify your search terms to help you analyze meaningful groups. And of course, we will tie it all together by combining these tips into an analysis that will be sure to impres

We are excited to announce the launch of a dedicated sub-community for Adobe Campaign Web UI!   This new sub-community is designed to cater specifically to the interests and needs of users and developers focused on enhancing their experience and expertise with the Campaign Web UI. Whether you're troubleshooting, seeking advice on best practices, or sharing your latest success story, the Campaign Web UI sub-community is your go-to destination.   Features of the Campaign Web UI Sub-Community: Focused Discussions: Dive deep into topics strictly related to the Campaign Web UI, ensuring you get the most relevant information. Expert Insights: Gain access to specialized advice from Adobe Campaign experts. Enhanced Collaboration: Collaborate on projects, share code snippets, and solve challenges together with community members who are as passionate about Campaign Web UI as you are.   How to Get Involved: Visit the Adobe Campaign Community: Navigate to the main page of t

Hello team, hope you are fine.I would like to know if you can assist me on understanding what could be the issue I introduced.Here is the timeline of factsI added 5 fields in the UI on the metadata screen of the fields.One of the fields I added was a multivalue fieldsI fixed (I think) as it was wrongly configured (I am sharing the code before I fixed the multivalue field in order to see if that is related to my code)I merged the changes in dev and that caused the attached outcome (fields in the metadata schema validator in only one column and when editing metadata for a random asset, it becomes grey Here are two fields I added as example:<_x0031_678945703793 jcr:primaryType="nt:unstructured" sling:resourceType="dam/gui/components/admin/schemafield" fieldLabel="Alt text (from GDrive)" name="./jcr:content/metadata/indd:altText" resourceType="granite/ui/components/coral/foundation/form/multifield"> <granite:data jcr:pri

Hi, AEM Forms on JEE stack license is enough to create , activate and host aem forms or it needs the help of aem sites and assets to function (like assets help and basic aem sites features) ?If AEM forms on JEE stack needs aem sites and assets, will the forms license come with basic features of sites and assets to function?Thanks in Advance, Regards,S

WFLYSRV0003: Could not index class META-INF/versions/9/module-info.class at /content/adobe-livecycle-jboss.ear/lib/classgraph-4.8.146.jar: java.lang.IllegalStateException: Unknown tag! pos=5 poolCount = 2

How to override OOB logger configuration like error.log, access.log and upgrade.log Let say AEM creates OOB Log files like request.log, history.log and upgrade.log files etc. as part of AEM installation. We have different environements and so many inatnces. We want to maintain the same log level (reset to info in every deployment) in all environment for all the files In case of maually someone changed the log level to debug / ERROR level or log file location (to write cloudwatch in aws need to override default log file location). I'm trying to add the logger configuration to override for OOB log files but it isn't overriding instead creating a new entry in the logger configuration. Any leads.? Thanks.