Adobe Journey Optimizer

The next stop on the Adobe Insider Tour is in Atlanta on June 14!   Join us for the morning, afternoon, or for the full-day experience as you expand your skills through interactive sessions, meet other experts, and learn more about how you can transform and reimagine your entire customer journey. This is an experience you do not want to miss.   As space is limited for this event, make sure to register today.

Hi all, need your help with the following question. In AJO, we have created two environments: Production and DEV (staging). We have already created some segments in production environment but we want to move then to the staging environment (DEV). How can I achieve this? Thanks in advance, Blanca

May 2023 Release Notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities Content Experimentation in campaigns: Adobe Journey Optimizer now supports experiments in campaigns. Experiments are randomized trials, which in the context of online testing, means that you expose some randomly selected users to a given variation of a message, and another randomly selected set of users to some other variation or treatment. After exposure, you can then measure the outcome metrics you are interested in, such as opens of emails, subscriptions, or purchases. Create and use fragments in your email content: You can now author, use, and manage fragments to quickly assemble your emails and content templates. A fragment is a prebuilt reusable component that can be referenced in multiple emails across Journey Optimizer campaigns and journeys for an improved and accelerated design process. Use Tags in your c

Maximize your mobile app's potential with Adobe Journey Optimizer Join us for our next Experience League LIVE event with Adobe Journey Optimizer experts - Chetan Prasad, Group Product Manager at Adobe, and Peter Fransen, Principal Scientist and I will be discussing the benefits of in-app messaging as a real-time engagement channel. They will also show us how to configure and author personalized mobile app experiences in Adobe Journey Optimizer. Recording URL:  Maximize your mobile app's potential with Adobe Journey Optimizer  Event Details Learn the benefits of in-app messaging as a real-time engagement channel and how to configure and author personalized mobile app experiences in Adobe Journey Optimizer. Can't make it? Sign up anyway and we'll send you the recording afterward. We hope to see you there!   LIVE WEBINAR DATE: Wednesday, May 24th LIVE WEBINAR TIME: 8.30 AM PT Adobe Presenters:H

Sorry, I am just getting started with AJO and have a very basic question. If I create a Journey and have Email as the 'Action' - how do I incorporate an Offer into this email? Say for example the use case is - Loyalty members who visit the Seasonal Sale page should get a 20% off coupon in the email. I understand the Journey and Offer Management modules individually, just trying to understand how they intersect.  Thanks

Could i integrate content from non-Adobe system on Adobe Journey Optimizer or Customer Journey orchestration application?  

Hi Team,I was trying to create email content templates in AJO.While creation, on image upload part there are 2 options to upload our custom images.1. Via local image upload2. Assets from AEMFor both option we are getting error : "Error 403: ForbiddenEither your organization is not currently entitled for Adobe Experience Manager Assets Essentials, or you have no accessible folders." 1. Is it mandatory to have AEM assets essentials access for local image upload?2. In which way we can use local/custom created images in emails?Error SnapshotsUsing Import option Using Browse from AssetsThanks

Does anyone successfully implement push and in-app (beta) messaging? I am trying to use Firebase for android and iOS and checking if anyone created any custom action for a similar use case as the configurations are different for APN and Firebase as per Adobe doc.   Thanks!

Hello,   I've a question regarding Object Copy API  I understand that with /exim/snapshots/copy I can copy objects from one sandbox to another. This works fine. But how can I "dump" an object to a local JSON file? I tried with /exim/snapshots/export but I only get some "correlationId". How can I download my stuff (e.g. a Journey in JSON format) based on this "correlationId"?   Thank you!        

April 2023 release notes Check out what's new, and improved in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities Web channel (General Availability): Adobe Journey Optimizer is expanding its cross-channel capabilities by adding support for web channel. You can now author, change, and preview web experiences as any other channel, through a smart and intuitive visual interface to personalize your end-users experience.  Mobile onboarding quick start workflow (beta): The new mobile onboarding quick start workflow is now available. Use this new product feature to rapidly configure the Mobile SDK to start collecting and validating mobile event data, and send mobile push notifications with Adobe Journey Optimizer.    Please find the details around the new capabilities and improvements included in this release here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below

Hi Community Team, How Typology and Typology Rules are maintained in AJO? At the moment i can see only one rule i.e Frequency rule which is used to set capping, what about other rules like Filtering, Capacity & Control that Adobe campaign has?  

Hi Expert, I have couple of queries related to AJO SMS integration,1.Is AJO supports only Since and Twilio OOTB? Can we use other SMS providers to integrate with AJO. If Yes, How can we do that?2. How inbound SMS and URL shortenings works in AJO in case of other SMS provider like Turnpike from Link Mobility? link: https://linkmobility.com/news/link-mobility-and-adobe-team-up-to-transform-digital-marketing-landscape Thanks in advance 

Im curious if anyone has a use case for setting up and managing a preference center in AJO. I have a client who has multiple email preferences (newsletter, events, products, education) as well as a global opt out option. I created a journey in AJO to send an initial email to allow users to update their preferences, and using a condition, send them a follow up email confirming their preferences. The issue im seeing is when I reference the segment for the subscription list. The segment created by the subscription list is batch evaluation, which means a wait step of 1 day is needed in the journey in order for the evaluation to complete. Every time I test the journey flow, the follow email step is never reached. If anyone has any best practices for creating and managing a preference center in AJO, that would be super helpful!

We are trying to find the right Json where check the date occurs less or greater then xx days after today. please find the below sample. Birthdate has the year init. Do we have any other option to crack this? {%#if profile.person.birthDate occurs <=30 days after today%} {"content_id":"sample": "{{profile.person.name.firstName}}"} {%/if%}

Hi all, need to know whats the difference between read segment and segment qualification? Thanks in advance, Blanca

Can you help us the fix the client's name in proper case. which function we need to use. 

Im creating an opt in journey for when a user selects email preferences to opt in to via a landing page and form in AJO (newsletter, events, education, products). However, im noticing that when the preferences are selected on the form and added to a subscription list, the system generated segment is showing 0 people and the choice value for the preference is not appearing on the profile record. Do I need to create a schema for the email preferences choices?

I know Adobe Campaign can connect to other email service providers, but is this possible for AJO yet? 

HiCan any one please help me on below questions.1. Can we use AJO standalone? I mean without AEP2. What are out of the box messaging channel we have in AJO.3. Can we use below channel through AJO     a) Line     b) WhatsApp     c) Telegram     d) Facebook messenger     e) In app messages     f) WeChatThanks in advance!!      

Hello Community, It is possible to send attached documents in AJO emails? Thanks,Andrea 

Hey folks, Here’s the 2nd edition of the Adobe Journey Optimizer Community Lens! Adobe Journey Optimizer Community Lens is your community newsletter that highlights the latest updates from the Adobe Journey Optimizer Community in one place. In this edition, we are sharing updates from January to March 2023, including, highlights from the Adobe Summit, the most viewed Adobe Journey Optimizer content on Experience League, the latest product releases, upcoming and past learning opportunities, and a lot more!   Adobe Journey Optimizer Community Lens 🚀LATEST RELEASES🚀 Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: Adobe Journey Optimizer Releases: [Release Update] Adobe Journey Optimizer March 2023 Release [Release Update] Adobe Journey Optimizer February 2023 Release [Release Update] Adobe Journey Optimizer January 2023 Release   📅EVENTS AND OPPORTUNITIES&#128

Hi, I am trying to integrate the eloqua Oauth2.0 using custom action inside AJO. I got two approaches, 1. Use autorization_code method. Here I need to hit authorize endpoint to get the code which can be used in another endpoint to get the access token. This doesn't look feasible to use inside the custom action. 2. Use of password as grant type. This works well but the issue is the authorization can be made only once per 60 seconds which if I use inside the journey only one profile works remaining all goes to error path due to this configuration. Anyway possible to overcome this issue. Thanks in Advance.

Hi Experts, I have created unsubscription list. Used that list in landing page and used that landing page in email.On last thrusday i ran journey and targeted 6 profiles. All 6 profiles received email and all clicked on unsubscription link and there records got stored in unsubscription list.Now when i came back on last Monday all records are removed and count was 0. Kindly let me know where records went. Where i can checkor search those records. Thanks,Saurabh 

Hi Journey Optimizer Community users,   We are out with the latest Adobe Journey Optimizer product release for March 2023. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes New capabilities In-app channel (General Availability): You can now send personalized In-app messages to your app users within a campaign. Use Journey Optimizer to design notifications and customize the message layout, display, text, and buttons to create a seamless experience. SMS click tracking: With SMS click tracking, you can monitor the performance of your shortened URLs, identify who clicked on them, and use this data to retarget those customers with subsequent campaigns. Use Tags in your Journeys (Beta): As a Journey Optimizer practitioner, you can now organize your business objects using tags. Tags are a quick and easy way of classifying objects to improve search. This feature is currently in beta and only available for Journeys. &n