Target users that haven't opened an email in last 12 months

Forum|Forum|2 years ago
January 29, 2024
1 reply
1358 views

Hi all!

I need to create a recurring journey that must be excuted daily that must target contacts that haven't opened an email in the last 12 months.

The thing is when creating the audience I don't know how to establish the conditions so that the audience only includes contacts who have not opened an email for 12 months on that day, in order that the journey runs daily and only target that users.

Should I use "within", "rolling range",....?

Thanks

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Best answer by SatheeskannaK

@joaquín, You can setup this audience either using a rolling range or within criteria. The conditions you choose should be effective for the targets you’re trying to reach. Here is the code view of the audience that you setup provides more clarity:

CHAIN(xEvent, timestamp, [C0: WHAT(_experience.customerJourneyManagement.messageInteraction.interactionType notIn ["open"]) WHEN(<= 365 days before today)])

SatheeskannaK

Accepted solution

Community Advisor

@joaquín, You can setup this audience either using a rolling range or within criteria. The conditions you choose should be effective for the targets you’re trying to reach. Here is the code view of the audience that you setup provides more clarity:

CHAIN(xEvent, timestamp, [C0: WHAT(_experience.customerJourneyManagement.messageInteraction.interactionType notIn ["open"]) WHEN(<= 365 days before today)])

Thanks, Sathees