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akwankl
Level 6
February 6, 2024
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Push Notification - error reason: Missing Credential

  • February 6, 2024
  • 2 replies
  • 1310 views

Hi there,

 

We are new to Push notifications so just testing a few things out. When I tried to schedule a campaign with push notification, I see the following error from the report within Campaign. I can confirm that my profile has the push tokens, what else could the reason be?

 

Thanks.

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Best answer by Manoj_Kumar

Hello @akwankl 

 

It this the case for all profiles or it is happening for few records only? If this is happening for all profiles then check the APP surface credentials. Are they still valid?

 

Other possible reason could be that the push token is not valid anymore.

2 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
February 7, 2024

Hello @akwankl 

 

It this the case for all profiles or it is happening for few records only? If this is happening for all profiles then check the APP surface credentials. Are they still valid?

 

Other possible reason could be that the push token is not valid anymore.

Manoj  | https://themartech.pro
    Mohan_Dugganab
    Adobe Employee
    Mohan_DugganabAdobe Employee
    Adobe Employee
    February 9, 2024

    In the past, I have seen this error surface when the push credentials could not be retrieved from the app surface for the respective appId at the time of sending due to a maintenance on launch/data collection

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