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Silvio6
Silvio6
Level 6
Feb 3, 2024 7:46 PM UTC
Solved

Dont' send email twice

Hi, is there a way via condition or any other activity to avoid contact same profile in a journey twice? I know the "Allow re-entrance" option but it does not help to my use case. I'd like to add like a condition before email checking profile have not been contacted by that email. Thanks.

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Mohan_Dugganab
Mohan_DugganabAccepted solution
Adobe Employee
Feb 6, 2024 6:27 PM UTC

Event data can be accessed only if the journey starts with a unitary event.

 

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9 replies

SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
Feb 5, 2024 12:53 AM UTC

@silvio6, You can use the message feedback event dataset to retrieve the sent status and the messageExecutionID to identify profiles that received the message within the condition activity and branch them accordingly.

Path: 

_experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus
_experience.customerJourneyManagement.messageExecution.messageExecutionID

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Thanks, Sathees
Silvio6
Silvio6Author
Level 6
Feb 5, 2024 11:28 PM UTC

Hi! ok, but in condition activity here's how can I add it

#{ExperiencePlatform.ProfileFieldGroup.profile.timeSeriesEvents.at(0)._experience.customerJourneyManagement.messageExecution.journeyActionID} == '1768d842-352a-467c-abc9-062af61fe6bd'

But that is nos working. I think I-m missing something in (at(0)) part...

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SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
Feb 5, 2024 11:49 PM UTC

@silvio6, You can use simple mode to define this condition like example below,

Advanced mode will translate like this,

(in(#{ExperiencePlatform.ProfileFieldGroup.profile.timeSeriesEvents._experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus}, ["sent"])) and (equalIgnoreCase(#{ExperiencePlatform.ProfileFieldGroup.profile.timeSeriesEvents._experience.customerJourneyManagement.messageExecution.messageExecutionID}, "1234"))

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Thanks, Sathees
Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe Employee
Adobe Employee
Feb 6, 2024 11:07 AM UTC

Accessing events via yyy.profile.timeSeriesEvents.zzz will not work.

 

You can create a batch segment leveraging the attributes (feedbackstatus, eventtype, timestamp, journeyversionid) of message feedback event dataset and then exclude this segment in the condition node using inSegment() function

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Silvio6
Silvio6Author
Level 6
Feb 6, 2024 3:33 PM UTC

ok you mean we can not access event data via condition even if the event dataset is enabled for profile?

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Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
Feb 6, 2024 6:27 PM UTC

Event data can be accessed only if the journey starts with a unitary event.

 

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