Adobe Journey Optimizer

Hi Experience League Community,I’m encountering an error while trying to create a WhatsApp API credential in Adobe Journey Optimizer (AJO). The error message I receive is:“Error fetching business accounts. Either the API token or the business account ID is not associated with the WhatsApp account.”Here’s what I’ve tried so far:Verified that my API token is valid and has the required permissions.Double-checked the business account ID to ensure it matches my WhatsApp Business Account.Confirmed that my WhatsApp Business Account is fully set up and approved in Facebook Business Manager.Made sure my user/app has admin access to the WhatsApp Business Account.Despite these steps, I’m still seeing the error. Has anyone faced this issue before, or does anyone know what could be causing it? Are there any additional troubleshooting steps I should try, or specific settings in Facebook Business Manager or AJO that I might be missing?Any guidance or suggestions would be greatly appreciated!Thank you

Hi something very odd going on. If i send a journey email communication i can see the outbound email as sent within the events on the profile lookup. If I send a campaign, the emails send but do not appear on the profile event tab. if i then run sql against the AJO tables, specifically the ajo feedback table and look into the identitymap ( i do the search by using the customer email address), for the journeys there are namespace entries in the map, but not for campaigns. and both are using the same namespace IDs for the sends has anyone come across this before? 

Hello all, Does AJO one click opt-out link click counts towards the OOTB Click/CTR  metrics ?

help me how to define an mirror page url function with ajo api triggered marketing email templates, using below reference<% if ( document.mode != 'mirror' && document.mode != 'forward' ) { %><p align=center><font style="font-family: Verdana, Arial; font-size: 10px">If you are unable to view this message correctly, <a href="<%@ include view='MirrorPageUrl' %>" _label="Mirror Page" _type="mirrorPage">click here</a></font></p><% } %>

Hi Everyone, I am working on push configuration in AJO.I have enabled AJO profile dataset (profile enabled), AJO event dataset (profile enabled), Analytics dataset (not profile enabled) and other checkbox also enabled in datastream.But I am seeing in assurance session that AJO is not enabled. App data is flowing in Analytics but its not getting recorded in AEP dataset. Can any suggest, what's causing issue.  

I am facing some error when adding contextual field in function while trying to do some personalization in email with in a journey. Any idea on what could be the resolution for this ?

Hi Team,We’re using a custom action in the journey to trigger an HTTP call to a downstream API service, which transfers journey data to a third-party system.I’ve ensured that all journey data is unique, with no duplicates on our end.However, upon reviewing the data in the third-party system, we’ve noticed a small number of duplicates that 18 duplicate records (entire record remain the same) out of approximately 40,000. It’s been difficult to identify the root cause or determine whether this behavior occurs from the nature of the custom action itself.Could you please help investigate or provide any insights into what might be causing this issue?Thanks,

Hi Adobe Team & Community, I'd like to know if there's a successful use case on all the data points and potential variables to consider in building buying groups in AJO B2B. How this may have been mapped out in a brief would be ideal. Specially, what are the data points to consider across all scenarios when combining the individual components for Buying Groups:                                                                                                                                  Solution Interest: The specific product, service, or group of products/services that the buying group is considering purchasing.Account Audience: A targe

I'm working on AJO API Triggered Campaigns, well I'm trying to write a logic populate the personalization values from API JSON Payload on a HTML Template using below logic and json paylaod!Question: help me how to define and populate the value for "name"  form below json payload at each iterated individual array level for an example if countProducts = 1 then i want to print the value of attribute (name) at array level[1] with in the html template in this case the level[1] name value = "Super Socks"AJO logic:{% let countProducts = count(context.products) %}{{#each context.products}}{%#if countProducts = "0"or countProducts = "null"%} <p>You have no products to display.</p>{%else%}  <li>Product: {{this.name}}</li>  {%/if%}{{/each}}{%#if (toString(countProducts) = "3" )%} <li>Product: {{context.products.name}}</li>{%else%}  <p>You have no products to display.</p>{%/if%}Results:JSON:{  "c

Hi AJO experts!We have the following problem: we are using events to trigger customers into an audience. Then, we are creating journeys to send email containing links to a landing page where the user can submmit comments. We plan to capture those comments, and each email must correspond to one unique comment submissionThe issue is that we need to use this data to configure a parameter in the URL of our landing page so that, when the user submits a comment, we can send this information back to our environment as a token.Is it possible? I see two potential solutions1) Use a journey to update the profile with this information and the use audiences as triggers in the journeys.2) Use events as triggers so I can use the data to personalize and create the journey with a wait activity until its time to send the journey. Is Adobe planning to allow personalization using information from events?

When deploying an email campaign, does AJO exclude any profile that has choice value = n by default? Or does the user need to specify that in the audience criteria? For example... if I want to send an email to anyone that is opted in and who is in the state of California, do I need to specify the opt in requirement in the audience? Or will AJO exclude opt outs (choice value = N) by default? 

In any robust enterprise platform—especially those with as many message delivery, integration, and automation features as Adobe Journey Optimizer (AJO)—error codes can seem intimidating or cryptic. You're in the thick of building and launching journeys, and suddenly you're faced with messages like CJMCMP-6003-400 or  CJMRPS - 1047-409.   Example below-   What do they mean? Are they blocking your campaigns, causing silent data loss, or are they just warnings?  Understanding these error codes is not just an exercise for triage—it’s a shortcut to faster troubleshooting, optimal platform usage, and smoother go-lives. Each code is a signpost: it points to a specific configuration, permission, data, or backend process problem. Being able to quickly interpret these signals means less time deciphering logs and more time focusing on campaign success.  Below you’ll find a comprehensive table of common AJO error codes. Each entry breaks down the context in which th

Hi Guys, I have opted out using the one-click-unsubscribe feature in AJO and the 'consents.marketing.email.val' is updated as n.Post that I am not able to send any emails to the user with the value = n.Is there a way we can change the value back to 'y' or reset so that the user can start receiving emails again?

Which specific method to manually render such a campaign?https://developer.adobe.com/client-sdks/edge/adobe-journey-optimizer/in-app-message/api-reference/ 

Hello, I have created a Test API triggered campaign with content experiment (3 Emails, A/B/C) and tried to trigger it from Postman but getting error 422 unprocessable entity. Please check the screenshot. Can we run content experimentation using a API triggered campaign or it is just for scheduled marketing campaigns ?

For professionals who have worked hands-on with both Adobe Campaign and Adobe Journey Optimizer (AJO), this truly feels like a “wow” moment , seeing Campaign Orchestrated features come alive in AJO is like watching two powerful worlds come together. It’s a thoughtful blend of the proven, robust capabilities of Adobe Campaign and the modern, intelligent, and real , time sophistication of AJO. If you’re already familiar with Adobe Campaign terminologies such as target dimension, enrichment, or preview results, you’ll find it intuitive to explore these new orchestrated features in AJO. What Do “AJO Orchestrated Campaigns”  Mean for Clients Using Adobe Campaign or AJO (or Both)? For organizations currently using AJO, Adobe Campaign v7, Adobe Campaign Standard (ACS), or Campaign v8, these advancements open new opportunities for optimization, innovation, and seamless transformation. Disclaimer The following perspectives are based on broad business scenarios and assume organizations have

Dear friends, while designing the content through below content blocks, can I lock the HTML content block like other content block?  HTML content block should be locked after I put required code in the HTML block. It should be locked like below not like below Is there any code please let us know. RegardsSatya 

Does Adobe have a recommended approach for implementing custom header injection in AJO to support BCC capture, delivery log enrichment, and engagement tracking?

We are integrating an external push notification system with AJO using Custom Actions. The external system has a strict API rate limit of 2,500 requests per second. As per Adobe’s documentation, when throttling is configured, any additional requests beyond the set limit are queued for up to 6 hours.We would like to get clarification on how this throttling and queuing behavior works in a multi-journey scenario. Specifically, if multiple journeys are using the same custom action and endpoint simultaneously, we need to understand whether the throttling limit is applied per journey or shared across the endpoint. Additionally, if multiple journeys exceed the limit at the same time, how are requests queued and processed, and what happens if the combined queued volume exceeds the 6-hour processing window.

  Hi all, I'm using a profile cap condition inside a Journey to limit a certain number of profiles to be targeted by a subsequent email action. I've seen that it is not always consistent, and on ocasions it fails to reach the profile limit set. ie: Journey triggered by an event (approx 1M profiles entered), profile cap condition of 760k profiles. However, only 614k advanced to next action, and the rest were discarded. Any advice on why this happens? how to avoid it? any recommendations? Attached is a screenshot for reference.@Mayank_Gandhi @SatheeskannaK 

hello everyone,  I have created a unitary event with the following system managed schema - AJO Email Tracking Experience Event Schema with having the following condition -  Here i have my journey id from another journey which i have got the email and clicked on the CTA link. post publishing the event journey and i see inside my profile i have the interaction activity captured as well.  and also does events have draft & published status as well? because i don't see any from my end when created and directly using them in journey as well. 

I’m trying to keep the entire <head> section within a Content Fragment, so I created a dedicated CF and included it in the content template. However, after saving and reopening, the CF is automatically moved from the <head> tag to the <body> tag.Before save,<!DOCTYPE html> <html data-qb-installed="true"> <head> <meta charset="utf-8" /> {{fragment id='ajo:ce84ac85-7f5b-4385-84cf-f3c850da8140' mode='inline'}} <header></header> <div>test</div> </body> </html> When I reopen the same,<!DOCTYPE html> <html data-qb-installed="true"> <head> <meta charset="utf-8" /> </head> <body class="is-html-mode" contenteditable="true"> {{fragment id='ajo:ce84ac85-7f5b-4385-84cf-f3c850da8140' mode='inline'}} <header></header> <div>test</div> </body> </html> The inserted Content Fragmen

Hello everyone,  I have a use case where i want to use unitary event inside my journey, but am unable to use my unitary event created because of the below limitation. My journey has a read audience with namespace selected as HCPREFID a unique identifier and unitary event has namespace selected Email (because the schema am using i.e.,AJO Email Tracking Experience Event Dataset to create unitary event doesn't have HCPREFID field). But profile is getting stitched. 

I’m creating a Content Template using HTML code and facing two issues:After formatting the HTML and saving it, the code appears collapsed when I reopen it — it’s not retaining the formatted structure. Any idea how to fix this?Once I save the HTML, the system automatically injects data attributes and header tags. How can I prevent these from being auto-generated?

Hello, I think all configurations are set up correctly. I’m able to receive push notifications from the Push Debug View in Assurance, but when sending them through a journey, the process fails and returns a “Provider error.”