Adobe Journey Optimizer

April 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Multimedia Message Service (MMS) - all providers:With the SMS Channel, you can now enhance your communication by sending Multimedia Message Service (MMS) messages, enabling the sharing of images, GIFs, or videos with your customers. Initialy only available with Sinch, MMS is now also available with Infobip and Twilio. Improved Journey Designer and live reporting: This release comes with an improved canvas user interface for journeys, and provides a more intuitive and efficient user experience. Activities are clearer and present more information on the journey canvas with fewer clicks.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Hi @srisht @Everyone,We are transitioning from Marketo and Marketo has a good interface for supporting Text version of emails without adding any extra manipulation while sending emails to end users.We are trying to add this code in the Text version of AJO at the top before the content but it is getting changed into HTML tags which we don't want.Expected Response in Text:<emailIndexData><planCode>HC</planCode><planMemberId>{{profile._membernumber}}</planMemberId><customerReference</customerReference><sendingApplication>*AJO</sendingApplication><emailCode>HPMKEM</emailCode><recipient>{{profile.personalEmail.address}}</recipient><VOW>N</VOW></emailIndexData> But it is converting it into HTML as below:HC{{profile._membernumber}}<customerReference*AJOHPMKEM{{profile.personalEmail.address}}NWould you be able to suggest or is there anywhere in AJO email where we can add this cod

Hi all, Can anyone please help me with the query for the number of SMS and Direct Mail messages sent for a month?

New certification alert!The Adobe Journey Optimizer Business Practitioner Professional certification is now available! Read on to learn about the array of resources we’ve created to help you be successful in passing your exam. Practice test availableTaking the practice test will help you gauge your skill level. At the end of the test, you will receive a personalized report telling you where your strengths and weaknesses lie so that you can focus your attention where it’s needed. You will also be able to go back and review the questions you missed.Practice tests are available through the exam info page. Scroll down to Step 2: Prepare for your exam, under the list of study resources.You can also access all available practice tests at any time on the Exam Prep Portal:First, log in to the Adobe Credential Management System with your Adobe ID.Then, go to the Exam Prep Portal to find your practice test. New study resourcesFree, on-demand courses are also available to help you prepa

Hi all, Can someone help me with how can we send a copy of an email sent through AJO, through a custom action to any external storage solution (by hitting the storage location API Endpoint), such that all the emails sent to the customers should also be stored in that storage solution?

Hi,   We have a journey that should notify customers via email when a product is back in stock. Specifically, the number of customers targeted via email should correspond exactly to the quantity of the product that has become available again. For instance, if business restock 100 units of a product, then exactly 100 emails should be dispatched through Adobe Journey Optimizer (AJO). We are using business events for this.   I am aware of the profile cap feature in AJO that allows us to control the number of profiles to be targeted. However, this feature only accepts static numerical values and cannot dynamically adjust based on the stock quantity available at any given time.   Is there a method to dynamically set this email limit based on the product quantity indicated in the event's contextual attributes?   One potential workaround I've considered is creating multiple conditions using the data received from business event using advanced expression editor and the

Hi everyone! Here is a list of all the Journey Optimizer sessions and labs scheduled for Adobe Summit 2024. Register now and start scheduling your sessions today: https://summit.adobe.com   Lab Title Schedule Speakers Build Personalized Mobile Moments with Adobe Journey Optimizer [L820]  Tuesday, Mar 26 | 1:30 PM - 3:00 PM PDT Don Huynh, Sr. Technical Marketing Engineer, Adobe Sandra Hausmann, Sr. Technical Marketing Manager, Adobe Adobe Journey Optimizer Decision Management for Next-Best Experiences [L821] Wednesday, Mar 27 | 1:30 PM - 3:00 PM PDT Ken Lam, Software Development Engineer, Adobe Brandon Poyfair, Manager, Product Management, Adobe Analyze Adobe Journey Optimizer Communications with Customer Journey Analytics [L121] Thursday, Mar 28 | 8:30 AM - 10:00 AM PDT Andy Powers, Principal Consultant, Adobe Paul Jones, Software Architect, Adobe  Unified Customer Profiles: Fr

Hi,I am inserting an opt out landing page in the email content getting the below error in AJO. {"journeyVersionUid": "2e250d08-bc2c-42ef-8245-6728bfae2734","orgId": "C73F174362AB26490A495EC6@AdobeOrg","error": [{"Email": {"type": "https://ns.adobe.com/aep/errors/CJMMAS-2001-200","title": "The opt-out link is not present in the email body.","status": 200,"report": {"additionalContext": {"errorLevel": "WARNING","variantId": "787df205-9b0f-4237-b370-30e6e6ea1d7c","variantName": "","source": "MESSAGE","channel": "email"How do I solve this? Thanks Monika

Hi,In AEP, it was mentioned that Look-alike audiences can be used for other downstream usages, as shown below:The newly created Look-alike audience can be accessed in the Look-alike audiences section of the audience details page, and is also available in the Audience Portal and for other downstream usages. But, can we use this  Look-alike audiences in AJO Offers ,as in theory it should be available in AJO but it's not yet clear to me how to set it up for the Offer in AJO. Could you please help me on the same? Thanks!

Hi, I'm currently working on creating some extracts from our AJO instance which would allow us to store internally the html templates created within our AJO instance.This will help us with forming our own internal contact history (fed into from various platforms) which would give a view of the HTML template utilised when a customer was communicated with via a journey.I have looked into extracting this HTML via utilisation of the AJO Entity Dataset. However, as the HTML is stored within a JSON structure it is exported with a lot of additional escape characters that have been added to the html itself. So my question would be twofold:1. Is it possible to extract all html templates from AJO without the added escape characters? (extracting 1 by 1 within the UI is not s suitable solution here as we are looking to automate this process)And2. If its not possible, would some instructions on the actions required to be performed to that "escaped" html be able to be shared so this process of addin

Hi Experts, In one of the journeys, I added update profile action and added the dataset in its configuration field.This is the last step of my journey.The journey is running and profiles are qualifying but I'm not able to see these profiles in dataset. Could someone please suggest if it is possible to get the details in that dataset added in action. Thank you,Shivani

Use this discussion thread to further the discussion regarding the new Code-Based Experience Channel in Adobe Journey Optimizer. If you missed the show, you can watch the recording: New Code-Based Experience Channel in Journey Optimizer . Join us for our next Community Q&A Coffee Break,  May 2nd with Adobe Journey Optimizer experts Robert Calangiu @robertcalangiu , Brent Kostak @bkostak and myself.  

Hello Experts, I'm trying to update a mobile number format using journey.I want to add multiple conditions, likeif mobile number 0023456789 then update +23456789 in new_mobile column,if mobile number 023456789 then update +23456789 in new_mobile column etc. trying with some syntax:if substr(mobile_number,0,2) == '00', '+' +substr(mobile_number,2,15), Could someone please help how can I ingest value in one filed using conditions in other field.

Hi everyone, I read the documentation about the web campaign metrics in the reporte section. I have a question about how can I recreate the formula to calculate the percentage of the interactions (INTERACTION RATE). Regards,Diego P.

Dear Good People, I am struggling to create an audience based on the custom action id. I mean the persons for whom that custom action triggered. I have used the journey action id like this:But it seems not working as it qualifies 0 persons. I can see it my custom action in the data sets like this:select _experience.journeyOrchestration.stepEvents.actionIDfrom journey step eventswhere _experience.journeyOrchestration.stepEvents.journeyID="xxx"Does anyone know where can I find this in the audience section/event? 

Can I create an Audience or Segment of customers with email a suppression list OR use this is an attribute in an audience to get more accurate numbers?  Or is there a way to update the customer profile attribute if they are on a suppression list

Hi everyone, Is it possible to stop a campaign with an API? Because the campaign is stuck with the status "In Progress", but the campaign has already sent all messages. Regards,Diego P.

When a prospect/Profile unsubscribes from a journey, Which system dataset in AJO captures the information. How Journey uses this dataset to exclude the member from further communications when journey uses different identifier

How to join journey_step_events with ajo_message_feedback_event_dataset or ajo_email_tracking_experience_event_dataset. Not able to find profile ID in tracking or feedback table and not able to find messageid in Journey table

Hi there, I am looking to configure an event in AJO, for example I am looking for pagename = A OR pagename = B. But I noticed in the editor I can only use AND statement instead of OR. Just wanted to check if there's a way around this or we need to build something higher level to encapsulate these pages and then filter out by Condition in the journey. Thanks. 

Hi, We can add tags to Campaigns, Journeys, segments and links.But it seems like you can only create a segment on the tags you have added to links. Are there any possibilities for creating segments based on those tags?- Cant really find any documentation on this subject Kind regards,Jonas Pabst

Hi there, We noticed that iOS push notification clicks are not writing into the AJO Push Tracking Event Dataset, but Android is. We are having a hard time figuring where to begin the investigation, any suggestions? We also don't see any errors related to the iOS showing up in the dataset either. Are there any documentations on how these data feeds into the dataset? Thanks.

Hi,  I know which events are used tracking send / opened /clicked but which events are used to track send / opened /clicked app pushed and sms?Do you know if there are some default ones or these needs to be manually configured?These ones? All events: https://experienceleague.adobe.com/en/docs/experience-platform/xdm/classes/experienceevent

Hi, Is it possible to set up a journey to send only on specific days of the month (ie. 1st & 15th of the month). The journey starts off with Audience Qualification, let's say if customer qualifies in Audience on the 2nd, how do we hold them off till the 15th to send them down the journey? Thanks.

How can we get All Journeys information which is created in sandbox Using API's.