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Hi everyone, I’m building an abandoned cart flow and hitting an identity namespace limitation.Journey starts with a web pageView (Namespace: CICID). Waits 15 mins, then sends a WhatsApp message. Needs to wait for a WhatsApp button tap (Unitary Event, Namespace: Phone).A single journey locks to CICID, preventing me from adding the Phone unitary event in the middle. Supplemental Identifiers aren't an option since both are person-based identities.The Catch:I need contextual payload data from both events simultaneously to execute the final step: the cart data from the web event, and the wamId and button text directly from the incoming WhatsApp event payload.My Current Workaround:I split this into two journeys:Journey 1 (CICID): Fires on the web event, sends the WhatsApp message, and uses an Update Profile activity to temporarily park the cart data into custom fields on the user's AEP Profile. Journey 2 (Phone): Triggers natively on the WhatsApp reply event. It pulls the wamid and button te
Simulation Mode lets you test draft journeys with Simulated Users—AJO-native test profiles that are quick to create, easy to reuse, and separate from AEP test profiles. This guide walks you from access setup through your first end-to-end run. GETTING ACCESSRequest your admin to grant the right permissions in Access control. Permissions can take a few minutes to appear on your account after they are saved.Journeys resourceRequest one of these high-level permissions on the Journeys resource:Approve And Publish Journeys Publish Journeys Simulate JourneysTo run simulations, Simulate Journeys is the permission you need. The publish-related permissions are listed because some orgs bundle journey testing with publish roles.Simulated Users resourceAlso request access to the Simulated Users resource:Manage Simulated Users View Simulated UsersFor a full quick-start, ask for both Manage and View on Simulated Users, plus Simulate Journeys on Journeys.Note for adminsUse Administration → Permissions
since orchestrated campaign doesnt have step even, how to determine if profile has entered into campaign but not yet exited ? this is to ensure that they dont re-enter the campaign which runs on scheduler every day which its already part of campaign from previous day but not yet exited the campaing.
I wanted to start a conversation around improving user experience (UX) and search visibility for digital aggregators operating in highly competitive seasonal markets. Specifically, when managing high-traffic regional travel portals, streamlining the booking funnel while maintaining local SEO relevance can be quite a challenge.For instance, looking at digital workflows in travel mobility hubs like Aruba, international travelers expect zero friction from the moment they touch down. By focusing on total pricing transparency, removing hidden fees, and minimizing terminal delays, platforms can dramatically improve conversion rates.A great example of this execution is how localized landing pages target inbound tourists looking for the Best Car Rental Deals at Queen Beatrix Airport (AUA). From an experience management perspective, integrating clear fleet filters, real-time vehicle availability data, and a 100% paperless reservation workflow directly impacts the customer success metrics.I woul
Hi, I'm currently testing In-App messaging and the In-App works correctly when triggered through a Campaign, but not when triggered through a Journey, even though I'm using the same event trigger (application.launch) in both cases. In the Journey, the event is triggered successfully and the profile enters the In-App step, but the message never displays on the device. There are no errors shown, and the message works as expected when tested via Campaign. Has anyone experienced this behavior? Are there specific considerations or limitations when using In-App within Journeys versus Campaigns?
Description -Whenever an offer with status "Approved" has passed its offer end date, the offer is no longer available to customers but it still keeps the status "Approved". This can cause confusing for the AJO user since it's not clear whether the offer is available to customers or not. Why is this feature important to you -We mainly use offers as a way to communicate with our customers and we find it confusing and prone to mistakes when at first glance seeing an offer with status "Approved" but then also have to check the offer end date. We would also like to filter on "Approved" offers where the end date is passed or not. How would you like the feature to work -We would like to have a new offer status introduced called "Finished". The criteria for this status would be that any "Approved" offer that has passed its offer end date will change status to "Finished".
Description Allow practitioners to directly access and evaluate relational table data within the targeting rules of the AJO Orchestrated Campaign Module (OCM) Email Action, rather than restricting access exclusively to the Real-Time Customer Profile (UPS) store. Why is this feature important to you Creating audiences purely as a workaround to access relational attributes clutters the system and adds unnecessary overhead. Practitioners need to leverage relational data directly for efficient email targeting without building redundant intermediary audiences to evaluate disconnected custom lookups. How would you like the feature to work The targeting rules configuration UI within OCM Email Actions should expose linked relational XDM classes alongside UPS attributes, enabling direct rule evaluation natively based on relational data. Current Behaviour Dynamic content targeting rules within the AJO OCM Email Action strictly support the Real-Time Customer Profile (UPS) store; relational table
Added as Q by mistake instead of posting in Idea section
I thought about using Decisioning. Case is like this: User abandons cart with last search flight How to map automatically map the asset with the the specific flight which was searched? User looked for Poland - polish creation, user looked for US - us creation etc Can we do the 50 rules and then map these rules with creations? Do you know easier way? If I want to use JSON as a response for example for mobile app (creation would be mapped in Mobile app CMS) can I automatically use the map the searched country into event structure in one Decision?
Hi! I’ve created a transactional campaign for SMS and in payload I need to send a link:{{context.link}} I’m using an SMS Channel with a configured SMS Subdomain but user’s receiving the full link, not the one used in SMS Subdomain. So, is SMS Subdomain working for transactional campaings? Thanks.
Hello Community,I am looking for clarification on the prioritization logic in Adobe Journey Optimizer (AJO) when a Code-based Campaign and a Code-based Journey are active on the same surface.The Scenario:I have a Code-based Campaign and a Code-based Journey targeting the exact same surface URL.Campaign Priority: Set to a higher score.Journey Priority: Set to a lower score.The Observation:On First Visit: The Campaign experience is displayed (as expected based on priority).On Second Visit: The Journey experience is displayed, even though the Campaign is higher priority.The "Journey State" Factor:Within my Journey, once a user qualifies, they trigger a Code-based Experience action, which is immediately followed by a 21-day Wait activity.I suspect that once the user enters the Wait period, they are considered "realized" or "locked" in that journey state. My hypothesis is that because the profile is effectively held within that journey instance for the 21-day duration, the system i
Hey Community, I’m trying to edit an email content and save the changes of a live journey. However the issue is that I can’t find the save option even though there is a tip-tool box mentioning that option. This save button used to be present before the generic Action activity update and that used to republish the journey. And my updated content logic is not being rendered in the new subsequent emails. Note: I can see the modified changes within the email designer.Even in the documentation the save button is not present (in screenshot) and doesn’t provide clear & helpful steps to proceed. I’d not want to create new versions just for every frequent & small updates. Appreciate any help on this! Thanks,Ganesh Kumar
Hello Team,Does anyone has experience working with Custom action using mTLS certificate-based authentication ?I am trying to make an API call that uses mTLS certificate-based authentication (the certificate is used for both authentication and authorization). As per Adobe documentation - https://experienceleague.adobe.com/en/docs/experience-platform/landing/governance-privacy-security/encryption#mtls-protocol-support:~:text=of%20the%20data.-,mTLS%20protocol%20support,-You%20can%20now , no changes are required in the custom action or journey, as Adobe will automatically handle the process to enable mTLS. However, the API call is returning a 403 error.Could someone please help confirm if any additional configurations are required to resolve this issue?@SatheeskannaK @Mayank_Gandhi @Pulkit_Jain_ @ManikSingla
I am implementing frequency capping (e.g., max 2 impressions per user) for offers in AJO Campaign (CDE setup), but the capping is not being respected.Setup:Offers fetched using decisioning.request Impressions tracked using decisioning.propositionDisplay Offer-level capping configured Event dataset includes Experience Event – Proposition Interactions field group Both request and display events are visible and stitched to the profile in AEPImpression Event Used:alloy("sendEvent", { xdm: { eventType: "decisioning.propositionDisplay", _experience: { decisioning: { propositionEventType: { display: 1 }, propositionAction: { tokens: [tokensList] }, propositions: window.latestPropositions } } }});Issue:Even after the user reaches the defined cap, the same offer continues to be returned and rendered.What I Have Verified:propositionDis
Hi There, Where do I start the Journey Optimizer Certification considering that I am a novice.
Would the event be generated only once / multiple times in AJO?
Increase the architectural limit that restricts orchestrated campaigns to a maximum of 10 inline message activities. Why is this feature important to you Complex, multi-touch orchestration often requires significantly more than 10 total touches. Forcing architects to split their logic across multiple disconnected orchestrated campaigns fractures the customer journey and vastly complicates reporting. How would you like the feature to work Scale the backend architecture to support a substantially higher limit of inline campaigns (messaging actions) on a single orchestration canvas without triggering 6017-500 errors. Current Behaviour OCM imposes a strict hard limit of 10 inline message activities per orchestrated campaign, returning a cryptic "OCM error 6017-500" if exceeded
Description Expand the date preset dropdown within the builder to include future-relative windows (e.g., "within the next 90 days"). Why is this feature important to you Many marketing use cases rely on anticipating events, such as an order status expiring or a subscription renewing in the near future. Relying on Data Distiller or custom PQL conditions to pre-calculate these dates is an unnecessary hurdle for a standard segmentation requirement. How would you like the feature to work Add standard future-looking presets to the date selection dropdown alongside the existing lookback windows. Current Behaviour The date preset dropdown in the builder focuses exclusively on lookback windows (e.g., "in the last N days") and lacks future date presets
Description Fix the backend missing link-key field generation bug that causes orchestration joins to fail when adding Message Feedback attributes during the Enrichment step. Why is this feature important to you Leveraging message feedback data is fundamental to orchestration. Having to build reverse join workarounds by querying the dataset within the Build Audience step just to avoid database errors is highly unintuitive for practitioners. How would you like the feature to work Users should be able to seamlessly select and join message feedback dataset attributes directly within standard Enrichment activities without triggering failure states. Current Behaviour Adding Message Feedback attributes to an Enrichment step causes the campaign to fail with a database (ODBC) error due to a missing link-key field generation during orchestration joins
Description Ensure the "Source" field in the template interface accurately distinguishes between natively created AJO templates and those synced from external integrations (like Knack). Why is this feature important to you When external integrations feed templates into the system, labeling them all identically as native creates organizational confusion, forcing teams to rely on rigid naming prefixes and dedicated folders to find the right assets. How would you like the feature to work The system should automatically flag the true origin source in the template list UI rather than defaulting externally synced templates to the native source name. Current Behaviour The "Source" field in the template interface cannot be relied upon to distinguish between templates originating in external integrations (like Knack) versus those created directly in AJO, as the UI lists the source as "AJO" for both
Description Allow the UI to gracefully handle the deletion of a "Fork" activity without requiring the manual removal of all subsequent downstream transitions first. Why is this feature important to you Campaign iteration should be fluid. Painstakingly deleting every downstream node just to remove a single fork creates extreme friction and wastes practitioner time during the active build phase. How would you like the feature to work The UI should allow users to delete a fork and automatically sever the downstream transitions, rather than blocking the deletion entirely. Current Behaviour The UI will not let you delete a "Fork" activity if subsequent activities are attached, requiring you to painstakingly delete all transitions following the fork first
Retain a UI or Query Service metadata link back to the original AJO template name after an email is published in an Orchestrated Campaign. Why is this feature important to you Once an email is live, it becomes practically impossible to trace which template was originally used without relying on manual implementation notes, which severely hinders template auditing, governance, and optimization efforts. How would you like the feature to work Published messages should persist a metadata attribute indicating the Source Template used to create them, maintaining a traceable link back to the original asset. Current Behaviour Once an AJO template is applied to an OCM email and published, it becomes an independent message and AJO does not retain a UI or Query Service metadata link back to the original template name
Ensure the batchInstanceID is reliably populated across all runs within the ajo_message_feedback_event_dataset. Why is this feature important to you Accurate correlation of message events is essential for campaign analysis. Having to string together messageExecutionID, messageID, and correlationID because the batch instance ID is missing creates brittle and unnecessarily complex reporting queries. How would you like the feature to work The system should guarantee the generation and inclusion of the batchInstanceID for all batch executions across all campaign runs. Current Behaviour When querying the ajo_message_feedback_event_dataset for tracking, the batchInstanceID is sometimes completely empty and is not guaranteed across all campaigns
Expose the exact profile counts transferring between discrete nodes in a system dataset or backend table. Why is this feature important to you While the UI displays profile counts, data engineers and architects need programmatic access to this transition data to validate complex campaigns and feed external observability dashboards. How would you like the feature to work Implement a step event table for OCM (similar to what exists for AJO) that logs the exact profile counts moving between specific activities on the daily basis. Current Behaviour There is no system dataset or backend table exposed to the end user that provides the exact profile count transferring between two discrete node activities on a daily basis
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