Adobe Journey Optimizer

Is it?

I do not see any option to change between HTML & JSONWhen I add image from AEM Assets in HTMLHow to add that html to JSON? 

We observed that after a subscriber clicks the one-click unsubscribe link in an AJO email, and a streaming audience (consent = N) triggers a journey whose Update Profile action sets a custom attribute (optin = false), the consents.marketing.email.val field reverts from N back to Y simultaneously with the Update Profile action's execution — even though the action is configured to update only the custom optin field and never references the consents field at allaccording to this post: https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-26352“Specific field values do not seem to update properly after running through an Update Profile node in a journey.” -- this is not the case for us, as the optin field gets updated with update action, however the consent field got reverted back to origin state although we haven’t had interacted or manually changed it from somewhere else. 

Lets assume that I createglobal ruleset: max 3 email per week sales xyz rulest: 2 emails per week Customer already got 3 emails per week but these campaigns were not assegned “sales xyz rulest”. If I create new campaign with “sales xyz rulest” and then global ruleset automatically excludes that customer from the sendout? How global and custom rulesets coexists? 

Hi Team,We have a client who has an AJO license, but currently all their customer journeys, campaigns, data, and related assets are built and managed in SFMC . The client is interested in migrating everything from SFMC to AJO and wants to explore whether AI Agents can be leveraged to accelerate or automate this migration. As a services organization, we would like to understand the feasibility and approach.Could you please help us understand the following:How can AI Agents help in this migration scenario? What capabilities can AI Agents provide during the migration process? Which activities can be handled by AI Agents, and which will still require human intervention? Please outline the responsibilities of AI-driven automation versus manual effort. What are the key considerations before committing to the client that this migration is achievable? Are there any technical limitations, dependencies, risks, or prerequisites that should be evaluated upfront? What are the recommended steps f

Does it work for outbound channles in journeys?

Hello ALL,I have a question regarding the new Dataset Lookup node in Adobe Journey Optimizer (AJO).ScenarioI have configured a Dataset Lookup using the following lookup key:Lookup Key: 123Sample dataset:Column1 (Lookup Key) Column2 Timestamp 123 Yes 6/26 123 No 6/26 123 Yes 6/25 QuestionHow does the Dataset Lookup node behave when there are multiple records matching the same lookup key?Specifically:Does AJO return the first matching record, last matching record, most recent record based on timestamp, or is the behavior non-deterministic? Is there any documented logic or prioritization used when duplicate lookup key values exist in the dataset? Are duplicate lookup keys supported, or is the lookup key expected to be unique within the dataset?ObservationIn my test, when the lookup key 123 matches multiple records, the journey consistently evaluates to the "Others" condition rather than the expected paths.I would like to understand:Whether this is the expected behavior

When I try and add an asset to a content template in AJO I get this red warning symbol. When browsing for the images we can see them but as soon as you choose it, it then fails. This is a new AJO instance and we cannot get it to work with any AEM Cloud assets. We also have Assets Essentials which works but don’t want to use that as all of our assets are in AEM.  Steps to replicateAdd image block Browse asset Browse through AEM DAM (can see assets) Add asset Error I assume this is a permission issue somewhere but cannot find the root cause.

SetupAJO B2C Landing Page with a native Form (appType=AJO_B2C). The form's target dataset uses an XDM ExperienceEvent‑class schema (capturing email opt‑in / consent). The streaming inlet behind the form is XDM pass‑through (no Data Prep mapping stage).GoalCapture each form submission as an ExperienceEvent. Since ExperienceEvent requires _id and timestamp, I've added both as hidden fields on the form.ProblemThe hidden _id / timestamp fields still require a value, but the form designer only lets me set a static "Default value" (optionally sourced from URL parameter / cookie / referrer). There's no native generator, so I'm stuck between two bad states:No default → the form doesn't render/submit correctly. Static default → every submission carries the same _id (events overwrite each other in the dataset/Profile) and the same timestamp (frozen, doesn't reflect the real submission time).I also confirmed that a timestamp default in MM/DD/YYYY format fails form validation — it must be ISO‑8601

Lets assume I have labeled data with labels: X , Z , K , A , DUser has only assigned labels: X , ZDoes this this mean that user only sees X , Z attributes in personalization window?

Hello AJO Community,According to https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/audience-qualification-events , there is a potential lag of 30min for Streaming Audiences to enter journeys with the Audience Qualification node and if you need real-time entry, a unitary event should be used. But what about Edge Audiences with the Audience Qualification node? Does that not allow for real-time journey entry or is there a similar lag there as well?

I created such an decision policy: The error is like this:  Similar example is show here in the documentation: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/decision-policies/use-decision-policy

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Documentation is totally terribly explained.  Could somebody explain what is this location in the web channel configuration?Web channel configuration. Does it map to Decision Scopes in Web SDK? If yes then why Adobe could not name it Decision Scopes??? 

Just saw this tab on a tutorial here: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/decision-policies/create-decision I have AJO Ultimate. What am not seeing this?

Question 1: Seed list can be added on a channel configuration or in the specific journey / campaign? Question 2: When test profile is added to the seed list then the content of the specific email is based on that test profile details? 

Hi all, I have a bit of an urgent ask. We’re trying to track email opens and if a user does not open an email we want to add them to a suppression audience. When looking into this, it seems like the interaction type = open event gets triggered automatically even if an email is not opened. We’ve tested this with 5 different profiles and noticed the same behavior.  Has anyone encountered this issue and what could be a potential way to resolve this. Thanks

Hi!What can be the reason of having bot clicks and bot opens only in 4 days of May for those email domains?  Thanks!

Its not explicitly explained what is the difference.How I see:In app are like modals in the Web. On the top (Z-index: 1000)  Content cards are implemented inline with the other mobile app content

We are currently using dynamic content in our emails and would like to take this a step further.Litmus gives the possibility to use personalized dynamic content in emails, such as a countdown, a personalized image based on the customer, and so on.Next to that, an integration with Adobe with NiftyImages is possible to be able to display dynamic and personalized visuals in emails, such as countdowns, personalized images, location-based content, etc.  Can Adobe AJO also supports this kind of dynamic content?  

Hi Adobe Community / Support Team,I am testing a use case in Adobe Journey Optimizer / AEP and need confirmation on whether this architecture is supported.Scenario:I have two journeys.Journey 2 is triggered by a unitary event. Once the event qualifies, Journey 2 sends an email using an email action node.After Journey 2 sends the email, I can see send/bounce/message feedback events written into the AJO Message Feedback Experience Event dataset. This dataset is enabled for Profile.I created Journey 3 with a unitary event trigger. The intention is for Journey 3 to listen for new message feedback records written after Journey 2 sends the email, filtered by Journey 2’s journeyVersionID. Once Journey 3 is triggered, it uses a custom action to send the latest message feedback data to an external system for immediate feedback of email.What I observed:1. Journey 2 is successfully triggered by the unitary event.2. Journey 2 successfully sends the email.3. Message feedback events are generated fo

Is there any doc regarding the meaning of bot_clicks and bot_opens in reports? What are those? Thanks.

Does AJO generate some dataset which contains all the details regarding what type of:content peronsonalization / syntax  which specific fragments Were sent to customer? 

Hello Adobe Community Team,We have access to an Adobe Journey Optimizer (AJO) sandbox environment for our organization, Xerago, and are currently facing a couple of issues while exploring the platform. Issue 1: Audience Qualification Not Working We have created audiences using segmentation rules, and the profile data appears to be available in the system. However, the audience is not populating the list of qualified profiles, even though some profiles clearly satisfy the defined segment criteria.We have verified: Profiles are ingested and visible. Segmentation logic appears to be correct. Audience creation completes successfully. Despite this, the qualified profile count remains empty or does not reflect the expected results. Issue 2: Email Configuration Not Functioning in Sandbox The Adobe support team has already completed the email channel configuration in the sandbox environment. However, we are unable to send test emails or execute email-related activities successfully. The co

I am trying to add a hyperlink to a text value in SMS Beta, but I am unable to find any helper function that supports this use case.Could you please help me understand how to achieve this?For example, I would like the text "UpdateInstance" to redirect users to www.google.com when clicked in the SMS.Please let me know the recommended approach for implementing this in SMS Beta.Regards,Nikhil N