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JustinWa2
JustinWa2
Level 4
June 13, 2023
Question

Projects not showing on a timecard

  • June 13, 2023
  • 4 replies
  • 1813 views

I have a few users who don't see projects they're assigned to on their timecards and I can't figure out why.  Anyone else have that issue?

 

Thanks!

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    4 replies

    R
    Community Advisor
    Richard_Le_Community Advisor
    Community Advisor
    June 13, 2023

    Hi Justin,

     

    Have you checked that the work that is assigned to these users is within the date range of the timesheet? i.e., planned start/completion date falls within the timesheet date range?

     

    Best Regards,

    Rich. 

    JustinWa2
    JustinWa2Author
    Level 4
    June 14, 2023

    Hi Rich,

     

    Thanks for the response!  Yes, the dates fall correctly to show on the timesheet and the projects status' are current. The weirder thing is that it will show once my users go and add hours through the task they're assigned, but not before.

     

    J

    R
    Community Advisor
    Richard_Le_Community Advisor
    Community Advisor
    June 14, 2023

    Hmm, ok.

     

    One other thing I can think of . . . . 

     

    Are the affected tasks successors to other tasks (i.e., have predecessors) that are delayed or have not started? I seem to recall coming across a similar issue in the past and it was due to the projected start dates of those tasks not falling within the timesheet window. The projected start date of a task will shift out if it's dependent tasks have not been completed on time.

     

    I would double check the projected dates of the tasks that are impacted and see if they fall in the timesheet window. 

     

    Best Regards,

    Rich.

     

     

      Kundanism
      Kundanism
      Level 10
      June 14, 2023

      @justinwa2 

      Check the project status too.

      JustinWa2
      JustinWa2Author
      Level 4
      June 14, 2023

      Thanks!  Project status is one of the first things I check and every project has been current.  I can get the projects to show on the timesheet if my users add hours to the project through the task, but not before.

      Kundanism
      Kundanism
      Level 10
      June 16, 2023

      @justinwa2  May be time to call Workfront support, and I would request you, please share the reason about this situation. Have a nice day and good weekend.

      DeniseMoore
      DeniseMoore
      Level 4
      June 14, 2023

      Within the "timesheet and hour preferences" what are your pre-populated fields set to? I'm guessing that the work is not falling within the preset windows. Double check that the planned dates of the work falls within the window that these fields are set to and that the timesheet the user is on is within this window as well. I've included a snip it of that section of the preference area as an example of ours (we don't allow time to be logged to completed items and we don't use projected dates, so we have those turned off completely). So, when our timesheets are created weekly and/or when a work item is assigned to a user that has a planned date that's within the two week window (and within a project that is not dead/complete), they auto populate onto their timesheet. Hope this helps.

       

      KellieGardner
      Community Advisor
      KellieGardnerCommunity Advisor
      Community Advisor
      June 15, 2023

      Hi Justin -

       

      These are the things I would check:

      • Project Status - must be current 
      • Task Predecessors (ready to start??)
      • Task Status - make sure task isn't complete and if it is complete you allow users to log time on completed objects
      • The object is assigned to the user and not a team or job role
      • The maximum number of items displayed in a timesheet is 45.

      Workfront support can also look into your specific use case inside your instance, if needed to help you troubleshoot why it's not populating. 

       

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