Hi Sherry, I'm our company's Creative Services Project Manager. I'm sure there are subtle differences in my role vs. a creative resource manager, but I dictate which projects go to which resource (graphic designer, writer, freelancer, videographer/photographer, etc.). What exactly would your customer like to know? The intersection of Workfront and the resource manager? Currently, we don't use the resource management tools that are native to Workfront, but I'm hoping that we'll bring that online this year. Let me know if I can be of any additional service! Thanks! Brandon Hamm Bravo Group