Changing what a status equates to??

[JAMIEDE]

Hello! 

Is there any way to use a status again after it is deleted? It doesn't let you change the key or the equates with, so we deleted it and figured we could add it back and now I am seeing that is not doable. We want to use the status, but with a different key and different equates with. Any word on if this is going to be doable in the future?? 

[Daniel_Clarke]

Hi @JAMIEDE - 

You should be able to create a new status that is either an exact match to the previous or as a revised version with a different "equates with". Hopefully you were able to pull a list of all projects that were in the previous status before you deleted it? Otherwise you may need to find another defining factor to pull all those projects into the newly created status. 

If you are seeing something different on your end, please provide screenshots so we can further assess. 

**Note that you cannot delete the default system statuses so if you are trying to adjust one of those you'll have to create a new one as well. 

[JAMIEDE]

Thanks @Daniel_Clarke 

So I have attached an image of the Active Project Status that we have set to work with another Actioned Issue Status, with the same key CUR. 

The issue status was equating to New though and we needed to change that to In Progress. We deleted the Actioned Issue Status thinking we could just add it again as equating to Current and using the same key since the other was deleted. But it keeps asking for a unique value - even though another CUR issue does not exist.... 

[skyehansen]

your original post and follow up screenshots haven't clarified whether you fully deleted the issue status from the system, or whether you may have inadvertently only deleted it from one group. If you only deleted it from one group it may be floating around in other groups. Probably the easy way to tell is to run an issue report and see what statuses are available to filter on. If that CUR status continues to show up, it still exists in your system somewhere.

[JAMIEDE]

Hi @skyehansen - see this is what is confusing me. I cannot locate another CUR in any group for an ISSUE. I find it for Project. 

[skyehansen]

I'm not clear on what you're saying, so help me understand: if you create a new issue report, and in the filter section, you filter on status equals, NONE of the statuses in the dropdown are "Actioned". Is that right? (see screenshot attached)

[CR17506599]

I wish this was possible too. When we first set up Workfront, we didn't realize how much some things rely on the default statuses, so we didn't really set up what they equate with correctly.  Now going back and fixing them is logistically difficult, being able to change this after status creation would be great.  

[KatherineLa · Accepted solution]

Put a ticket into Support. I ran into that too, and when you delete a status sometimes it doesn't fully release the Key you previously used somewhere in the database. They can fix it for you though. I can look up whatever my ticket number for it was if they aren't sure how to help initially.

[Kellie_sphere]

Agree with Katherine. Put in a support ticket. You have to "lock" a status before you deleted for it to be removed completely from the database. 

[Kellie_sphere]

There is documentation on deleting a status. It's easy to miss but it calls out locking the status first.

https://experienceleague.adobe.com/en/docs/workfront/using/administration-and-setup/customize/status...

Support was able to resolve my issue and now I know for future delete but I never knew you had to lock it.

[JAMIEDE]

This is correct - I found a bunch more people with the same issue. Hopefully something that gets fixed soon!! 

[JessicaBCrum]

@KatherineLa I would love to receive your support ticket # as they are having issues with helping me. It's been over a week.