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user01804
user01804
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  • 18-08-2022
    We've been troubleshooting this with Adobe support for a few weeks, and were finally able to perform the AEM/Sign integration successfully, but we had to jump through a few hoops. For anyone encountering the 'failed to get refresh token' error, first try disabling Minification in Adobe Granite HTML ...

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  • 03-08-2022
    Yes! We have /v2 at the end of the URL and are using the correct Sign shard in the url (na2). I have a ticket open on this and folks are working on it.

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  • 02-08-2022
    We're trying this integration on 6.5.13 (SP13), so I'm surprised we're still running into issues.

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  • 01-08-2022
    Were you able to get past the 'Failed to get refresh token' error? I'm also seeing 'nulloauth' values for the refresh token and access token URI's. We're on a different shard than you, https://secure.na2.echosign.com/public/oauth/v2, and the redirect URI we're using in the Adobe Sign config seems to...

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  • 17-05-2022
    Thank you! This was actually the documentation I was following already: https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/data-management-activities/subscription-services.html?lang=en The part I'm unclear about is whether or not this process will only work f...

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  • 16-05-2022
    I have a CSV file of email addresses that I want to import into Campaign. I've setup a Workflow to import users from this CSV, but it seems like it won't actually subscribe anyone to the Service unless they already have a Profile in our Campaign account. Do I need to import them first as Profiles, t...

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  • 18-03-2022
    First off, thanks for this thread. I had no idea you could setup a custom 'page zero'! Thank you for the link, Mayank, but I went there and don't see how to actually apply the necessary extensions. What program/system are you using to extend your PDF's? LiveCycle/Designer? AEM Acrobat? I've always f...

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  • 14-03-2022
    Thinking about this more. I wonder if there's a way to check on the Adobe Sign side whether or not it's able to communicate with our instance? Maybe it's some sort of firewall/access issue? The AEM instance can definitely make Sign requests, but i'm not sure how 'Adobe Sign Configuration Service' co...

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  • 09-03-2022
    Thank you for the reply! We just tried restarting AEM and unfortunately the workflows stall out at the same point. We actually have a workflow on another AEM instance that's doing the same process successfully, but can't figure out why Sign isn't getting back to AEM with document status on this inst...

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  • 07-03-2022
    We have an adaptive form that's triggering a pretty simple workflow, emailing the users on the form, collecting their signatures via Sign API, and then sending both parties a 'thank you' message with the completed/signed form, and CC'ing an email address for our agency. The problem is that Adobe Sig...

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