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Admin Console login process enabled without prior notice?

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Level 4

We came in to work this morning and found that our Workfront instance had been migrated to the 'Admin console' login process without any prior notice or communication from Adobe.

 

Did this happen to anyone else?

 

We have a support ticket open to see if we can roll this back. As far as I know they still haven't addressed auto-provisioning of new accounts, which is something we were waiting for them to clear up before migrating.  Our users so far have been very confused by the change

2 Replies

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Community Advisor

That happened to me beginning of 2024 and they technically did notify us over the winter break in 2023 when everyone was out of office. I'm pretty sure it's happened to several customers over the last year.

 

They can roll it back - you might just have to stand your ground on it if it doesn't make sense for your organization. Additionally, they are supposed to be putting you in contact with a support person to help through the migration. 




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Level 4

Thank you!  Thankfully they were able to roll the migration back very quickly. I'm hoping we can get some of the auto-provisioning issues ironed out before we move forward.