Thank you! You've saved my sanity. 

We have requests come in and via routing rules go to a team from the report we review and assign to an individual from within the assignment column of a report. Now I cannot change the assignment or add anyone. I have to go to the issue itself to change or add to the assignment.I tried in the sandbo...

We have a lot of users that move from department to department or even from one division to another - promotions, position changes, etc. We would like to update these users without changing historical information (timesheets, projects, tasks, role, layout template, dept., etc.). Additionally, we hav...

We have encountered a copied issue/request that has caused major concerns about this happening again. Is there a way like there is now for projects to "turn off" the ability to copy? We would also like to turn off the ability to add additional custom forms to an issue/request.

Thank you for bringing this to my attention. This could be something we could investigate and perhaps use for our requestors. Since we are moving most of our requests from older processes (including printing out PDFs, filling out the information and emailing them back, or just sending an email with ...

Thank you, for your response. We have queues set up so that multiple options (queue topics) are available but there may be overarching statements that would apply to all topics within that queue. The Queue description is very limited in what can be emphasized and makes it difficult to stress informa...

I thought I had done this before but now I cannot. I would like a custom form with descriptive text (at the Queue Details level) to show when you select the queue for situations that are not Queue Topic-specific but also have custom forms for each of the Queue Topics. We are experiencing some funky ...

I have the text mode for the number of days between the entry date to the actual completion date. After I looked I could see the average was between 1 and 5 days but there were a few that were up to 19 days. The ones outside the average are calculating days during winter break or holidays that shoul...

Thank you for your response. I kind of thought the answer to both would be no but figured I'd ask just in case. I think I will do a workaround and save out the reports for the historical aspect. I will give it more consideration and see what works best. Thank you again. =D

I would like to create a unique task report that uses a custom form attached to the task that can provide specific information needed on a report that will be sent to stakeholders. First, I would like to have a notes field that can be populated at the report stage that can be updated but also saved ...