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dawnmaried10
dawnmaried10
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Hello all - just getting back from vacation and suddenly I can't change an assignment in a report - did something change in the last week? - Workfront 06-12-2021
We have requests come in and via routing rules go to a team from the report we review and assign to an individual from within the assignment column of a report. Now I cannot change the assignment or add anyone. I have to go to the issue itself to change or add to the assignment.I tried in the sandbox as well with the same result. Any insight will be helpful.

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Re: PROOF: Ability to view colour separations (Channels) - Workfront 09-11-2021
It would be so helpful to have the same functionality that is available with Acrobat, even if it needs to be permission-based or the user needs Acrobat specifically to utilize the functionality.

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How do you all update users without shifting historical information? - Workfront 28-10-2021
We have a lot of users that move from department to department or even from one division to another - promotions, position changes, etc. We would like to update these users without changing historical information (timesheets, projects, tasks, role, layout template, dept., etc.). Additionally, we have SSO which means we cannot change the email address. Currently, we add an x to the name and email address and deactivate that user and create a new user with the same name and email from before. Thin...

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Is there a way to disable a Requestor's ability to copy an issue? Really for anyone to copy an issue. - Workfront 14-09-2021
We have encountered a copied issue/request that has caused major concerns about this happening again. Is there a way like there is now for projects to "turn off" the ability to copy? We would also like to turn off the ability to add additional custom forms to an issue/request.

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Re: Silly question I'm sure . . . Can I have a custom form at the Queue Details area as well as custom forms at the Queue Topic area? - Workfront 09-07-2021
Thank you for bringing this to my attention. This could be something we could investigate and perhaps use for our requestors. Since we are moving most of our requests from older processes (including printing out PDFs, filling out the information and emailing them back, or just sending an email with random information someone needs to dissect) it's been challenging directing people to the correct queue or even to Workfront from what they are used to. Thank you again and have a great weekend.

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Re: Silly question I'm sure . . . Can I have a custom form at the Queue Details area as well as custom forms at the Queue Topic area? - Workfront 08-07-2021
Thank you, for your response. We have queues set up so that multiple options (queue topics) are available but there may be overarching statements that would apply to all topics within that queue. The Queue description is very limited in what can be emphasized and makes it difficult to stress information or share a link to another queue or site that would be a better option than the queue they have arrived at. Specifically, we want people to skate by the queue if it is not the correct one. I do h...

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Silly question I'm sure . . . Can I have a custom form at the Queue Details area as well as custom forms at the Queue Topic area? - Workfront 08-07-2021
I thought I had done this before but now I cannot. I would like a custom form with descriptive text (at the Queue Details level) to show when you select the queue for situations that are not Queue Topic-specific but also have custom forms for each of the Queue Topics. We are experiencing some funky issues right now so I'm not sure if it is a WF thing or if it is that I've never been able to do this. Thank you in advance.

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Text Mode calculation that will tell me the number of days between entry date and Actual Completion Date BUT excludes holidays. - Workfront 28-06-2021
I have the text mode for the number of days between the entry date to the actual completion date. After I looked I could see the average was between 1 and 5 days but there were a few that were up to 19 days. The ones outside the average are calculating days during winter break or holidays that should not be included. Can I excluded those days as they are excluded on our calendar?

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Re: Hello all, I have a couple of reporting/custom form questions and hope someone out there might have some insight. - Workfront 28-06-2021
Thank you for your response. I kind of thought the answer to both would be no but figured I'd ask just in case. I think I will do a workaround and save out the reports for the historical aspect. I will give it more consideration and see what works best. Thank you again. =D

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