Our team requested the issue details be moved over overview so they could collect the specifics needed to complete the request quickly. Once that change was made the next questions was "Is there a way to I have the description above the custom form"? I added a calculated custom field to display the ...

Adding to this post and I'm not sure this will be helpful but we set up queues for different company's but only share the Project (Queue) with the company and everything else remains in the Home company. In this case we are only sharing for making requests not fulfilling them. Additionally, this all...

Thank you, Doug. Unfortunately, I won't be able to incur additional costs to process this request. I may have to ask users to update it themselves or find a volunteer to enter them manually. Thank you again for your speedy reply. =D

We have about 1000 users in our instance and would like to now add an employee number to each via a "user" custom form. Before I jump over to the Sandbox export the custom form for the correct fields etc. Does anyone know of another or better way to do this or if this can even be done? I saw on the ...

Hi Nichole, This is perfect. Wanted to share I am using this in an Issue report. My text mode looks like this: valueexpression=ROUND(DIV(WORKMINUTESDIFF({currentVersion}.{entryDate},{opTask}.{plannedCompletionDate}),480),2)listdelimiter=<br>listmethod=nested(documents).listsvalueformat=HTMLdisplayna...

That was my fear. We do have forms set up for the reasons you have suggested but unfortunately to utilize the request queues to their fullest we need to share those forms. I do wish there was a way to just turn off the "add custom form" or have it only available if you have manage access to a custom...

Hello all, I am trying to calculate the number of days between the most recent uploaded document to the planned completion date of a request. Example: document uploaded 02.05.21 - planned completion date 02.09.21 = 4 days (Days or Hours would work.) We are trying to identify when a request is made v...

Hi Doug, I'm not sure what you are describing above is what I am looking to do but I could be way off the mark and just confused. I don't want requestors to be able to add a custom form to a request they've made beyond the custom form(s) associated with the actual request. I have tried turning off "...

Thank you all for the helpful information.We are set up with multiple Companies, Business Units and Groups for the hierarchical control. I agree it makes life a lot easier. Our issue is that we have been building very specific Request Queues with topics, custom forms and routing rules associated. Le...

LOL I feel the same way. It is only available when a requestor reviews the issue details. To answer your question(s) Anthony. I only noticed it when I was trying to do clean up and preparing a check list for queue building and permission hierarchy. I haven't noticed any of our requestors have added ...