Hi Justin, do you have it published as a help request queue? Go to the project of the queue/where requests will go > Queue Details in left panel > Publish as Help Request Queue If your last question is about routing rules, go to Routing Rules in the project's left panel and go from there. More on ro...

Hello, WF community! Looking for some input, would like to understand what different customers are doing that have group admins. How do you handle governance/change management/updates in production? Not governance in terms of access levels and such, more like processes among group & sys admins when ...

Whatever access a user has on an object is applied anywhere, the access they on a task is the same in My Mentions or in the task itself. Interesting that they can't add updates on a task, users with View access usually can still make updates on a task they have access to. They just can't do things l...

I would direct them to click the object from My Mentions where the comment is they want to reply to, and reply from there. I'm not seeing this as an issue in Updates directly within an object. When making an update there, the Submit button shows grey on default but turns blue/active as soon as you s...

Hi there, this is a known issue and is in the works for a fix - https://experienceleague.adobe.com/en/docs/workfront-known-issues/issues/new-workfront-experience/wf-current/wf-home-mention-replies-not-sent 

Interesting. And I'm sure this isn't the case, but the approval process isn't already on the task? Won't let you if it's already applied. If it's in the correct group, doesn't have it or another process already on it, is still considered an 'active' approval process and meets the criteria for the ap...

Hi there, do you perhaps have your instance looking at the schedule of the primary assignee or of the project? The one with time off in your example may be the primary assignee. So you could change who is the primary or change your settings to look at project schedule instead (but if you're wanting ...

Hi, are you sure this specific project you're trying to use it in is a WF Group that the approval process is associated with? When creating approval processes, you indicate what Groups can use it or if available to all Groups.

Are you sure that these group admins are labeled as Group Administrator in all of the groups they admin and not Member? There was a 'log in as' issue for a couple weeks that was resolved last Thursday 3.13, but it wasn't what you're showing exactly (users could select someone to log in as, but after...

@jon_chen here's one less than 2yrs old that you could merge all these votes with that one, I think everyone has just kept putting their votes here since it's been around longer. https://experienceleaguecommunities.adobe.com/t5/workfront-questions/logic-hide-or-show-field-values-depending-on-what-s-...