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SOLVED

Group Admin isn't able to log in as another user

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Level 3

I have a few users that are group admins that need the ability to log in as another user, in order to close out projects that have been left open well past when they should be closed. However, I have had zero luck in setting this up and I am at a loss. I've spent a lot of time looking for how to enable this feature, but everything has led me to the same answers and none of them work. My Group Admins are showing that they have the ability to edit users in their group (but they aren't able to log in as another user in the group(s) they admin or even see the option to log in as them). So, I updated it to allow them to edit all users, and yet they can only go as far as seeing the option to log in as another but when they type in the name of an existing user in their group, the search bar in 'Log in As' doesn't populate and the log in button is grayed out. Am I missing something in my Access Level setup or something?

What I have the Group Admin set up as:

Screenshot 2025-03-17 at 16.26.18.png

 

This is what I see when I go to log in as someone else:

Screenshot 2025-03-17 at 16.15.29.png

But this is what one of my group Admins is currently limited to (they can see the Access log, though):

Screenshot 2025-03-17 at 4.13.06 PM.png

Thank you for any help with this.

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1 Accepted Solution

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Correct answer by
Community Advisor

Are you sure that these group admins are labeled as Group Administrator in all of the groups they admin and not Member? There was a 'log in as' issue for a couple weeks that was resolved last Thursday 3.13, but it wasn't what you're showing exactly (users could select someone to log in as, but after clicking 'log in' they were showing they were still logged in as themselves). 

If this helped you, please mark correct to help others : )

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2 Replies

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Correct answer by
Community Advisor

Are you sure that these group admins are labeled as Group Administrator in all of the groups they admin and not Member? There was a 'log in as' issue for a couple weeks that was resolved last Thursday 3.13, but it wasn't what you're showing exactly (users could select someone to log in as, but after clicking 'log in' they were showing they were still logged in as themselves). 

If this helped you, please mark correct to help others : )

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Level 3

I cannot believe it was this simple. Either I have terrible Google Fu, or I missed something obvious in the training. This was a huge help! Thank you, very much.