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akwankl
akwankl
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  • Hi there, I am wondering if there is a way for AJO to determine the best communication method to reach out to customers? For example, we have 3 channels enabled in AJO - Email, Push, SMS. Right now, we have to use 3 different "actions" in the journey to send them out. Is there a way AJO can prioriti...

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    Questions

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  • Hi there, My understanding is that any newly created segments will need to wait for the next segment evaluation time in order to be used for activation/AJO. Is there a minimal time that the segment need to be created prior to the evaluation time in order to be used? For example, the new segment need...

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    Questions

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    521

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    1

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    6
  • Thanks @Kumar_Saurabh_ , So if two profiles are mistakenly stitched together by a single ECID (the ECID logging into multiple accounts), the only way to "unstitch" that profile would be to delete the ECID through data lifecycle API so that the identityMap would separate?  Thanks.

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    182

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  • Hi @SatheeskannaK , is there a more real-time way? It just doesn't make sense that we need to create a segment every time, we send hundreds of push campaigns per month. And also, creating a batch segment would mean we need to wait 24 hours before the segment can be used. Thanks.

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    Questions

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  • Hi there, What are some of the ways an ECID would be deleted from an identityMap for an existing customer? I originally thought setting the ExperienceEvent TTL on our web/app dataset would help remove older ECIDs outside of the time window, but was told this is not the case. Then I wonder, for custo...

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    Questions

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  • Hi there, We have a Journey starting with a Read Audience node reading off a batch segment. The concern from our marketing team is that the size of the batch is huge (1M profiles) and would like to send out in small batches. We are planning to use Condition, and impose a profile cap of around 10K fi...

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    Questions

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    229

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    4
  • Hi @SatheeskannaK,  I have been doing a few testing by uninstalling and installing the app on my device. I noticed that my old ECID & push token from my first installation is still in my profile. Are they supposed to deleted or they should have denylisted = true, and will they be removed? Thanks. 

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    Questions

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    282

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  • Hi @SatheeskannaK, If a customer turns of push notification for our app from their phone, would there be an indicator in the push profile? For example, would denylisted = true, or push token would disappear from the profile? How fast does that happen? Thanks.

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    Questions

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  • Hi there, I think this topic has been mentioned many times, but just wondering if someone can summarize what are the possible solutions available? After a recent analysis, our org has around 10%+ of our profiles (millions of profiles) that have profiles merged as a result of ECIDs sharing. This is b...

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  • Hi there, Is there a way to include multiple batch audiences at the start of the journey? Using the Read audience node, I can only select 1 audience, and the only solution I can think of is creating another audience in AEP that contains the multiple audiences - but that's not efficient work. Thanks.

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    Questions

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