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akwankl
akwankl
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  • Hi @SatheeskannaK,  I have been doing a few testing by uninstalling and installing the app on my device. I noticed that my old ECID & push token from my first installation is still in my profile. Are they supposed to deleted or they should have denylisted = true, and will they be removed? Thanks. 

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    Questions

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    365

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  • Hi @SatheeskannaK, If a customer turns of push notification for our app from their phone, would there be an indicator in the push profile? For example, would denylisted = true, or push token would disappear from the profile? How fast does that happen? Thanks.

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    Questions

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  • Hi there, I think this topic has been mentioned many times, but just wondering if someone can summarize what are the possible solutions available? After a recent analysis, our org has around 10%+ of our profiles (millions of profiles) that have profiles merged as a result of ECIDs sharing. This is b...

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    Questions

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    256

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  • Hi there, Is there a way to include multiple batch audiences at the start of the journey? Using the Read audience node, I can only select 1 audience, and the only solution I can think of is creating another audience in AEP that contains the multiple audiences - but that's not efficient work. Thanks.

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    Questions

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    231

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  • Hi there, I am looking to configure an event in AJO, for example I am looking for pagename = A OR pagename = B. But I noticed in the editor I can only use AND statement instead of OR. Just wanted to check if there's a way around this or we need to build something higher level to encapsulate these pa...

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    Questions

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  • Hi there, Just have a few questions on Push notification opt-in/opt out. The only way customers can opt out of push notifications on our app is if they directly configure the settings on their phone devices (not within the app). So if we were to launch a AJO journey, is there a need to have a segmen...

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    Questions

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    427

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    6
  • Hi @Kumar_Saurabh_, Thanks for the response, is it possible for you outline what are the steps & APIS to call to trigger that manual segment evaluation? I understand we need to create a Segment Job Request, but I believe that alone doesn't really activate the new audience population to be used for A...

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    Questions

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    371

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    1

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  • Hi there, We noticed that iOS push notification clicks are not writing into the AJO Push Tracking Event Dataset, but Android is. We are having a hard time figuring where to begin the investigation, any suggestions? We also don't see any errors related to the iOS showing up in the dataset either. Are...

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    Questions

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    195

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  • Is it possible to set the hours of sending globally? For example, our business wants to set up a global rule where push notifications can only go out during business hours 9am-5pm for all push notifications. Thank.

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    Questions

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  • Hi @Kumar_Saurabh_  My understanding is that the global schedule can only be ran once a day. The issue is I cannot adjust the global schedule from 7am to something else as 7am works for 99% of my other data points.  Back to my other question: Is there a way to update segment in real-time/on demand t...

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    Questions

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    5
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