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Hi Team,
I've tested the exitcriteria, but it's not working as expected. Could you please help me identify what might be wrong with the configuration?
Test Use-Case:
I am creating two audience segments: one containing 4 people (including myself) and another specifically for my profile.
While testing, I created a "Read" audience, added the 4-person segment (including my profile), and set exit criteria to exclude my profile. After activating the journey, the email was only sent to the remaining three people. However, I still received the email as well, despite my profile being included in the exit criteria.
Can anyone help me understand why this is happening? I have attached a screenshot for further clarity.
@dugganab @SatheeskannaK @Anuhya-Y @DavidKangni @Pradeep_Kumar_Srivastav
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@Ajo_WisdomChase It should be enter behavior on the exit criteria audience that you used. Can you try changing to enter and test it out?
Thanks, Sathees
@Ajo_WisdomChase tested this and it's not working. Go ahead and open adobe support ticket.
Thanks, Sathees
Hi @Ajo_WisdomChase,
Did you receive an update from the support team around your query? Can you also share it here with the Community?
Thanks!
Sukrity Wadhwa
