Journey

[Ajo_WisdomChase]

Hi Team,

I've tested the exitcriteria, but it's not working as expected. Could you please help me identify what might be wrong with the configuration?

Test Use-Case:

I am creating two audience segments: one containing 4 people (including myself) and another specifically for my profile.

While testing, I created a "Read" audience, added the 4-person segment (including my profile), and set exit criteria to exclude my profile. After activating the journey, the email was only sent to the remaining three people. However, I still received the email as well, despite my profile being included in the exit criteria.

Can anyone help me understand why this is happening? I have attached a screenshot for further clarity.

@Mohan_Dugganab @SatheeskannaK @Anuhya-Y @DavidKangni @Pradeep_Kumar_Srivastav 

 

[SatheeskannaK]

@Ajo_WisdomChase It should be enter behavior on the exit criteria audience that you used. Can you try changing to enter and test it out?

[Ajo_WisdomChase]

Hi @SatheeskannaK 

No even i am choosing enter behavior also receiving email (met exit criteria):0

[SatheeskannaK · Accepted solution]

@Ajo_WisdomChase tested this and it's not working. Go ahead and open adobe support ticket.

[Ajo_WisdomChase]

Hi @SatheeskannaK 

This is product bug? 

[SatheeskannaK]

Looks like it. Let me know if you heard anything on the ticket.

[Sukrity_Wadhwa]

Hi @Ajo_WisdomChase,

Did you receive an update from the support team around your query? Can you also share it here with the Community? 

Thanks!