Email

[Ajo_WisdomChase]

Hi,

Does Ajo offer an option for setting up auto-reply or auto-response?

[Pradeep_Kumar_Srivastav]

Hi @Ajo_WisdomChase , I don't think this is available in AJO. Please have a look at the below workaround in ACC and see if this can be done for AJO as well.

https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-22514

[SatheeskannaK · Accepted solution]

@Ajo_WisdomChase @Pradeep_Kumar_Srivastav AJO has a forward email feature that can be used for this purpose. Take a look at this documentation,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/email/configure-email/email-setti...

[Pradeep_Kumar_Srivastav]

Thanks @SatheeskannaK The suggested approach is sound, however, the limitation of using a forward email address outside of Adobe's subdomains introduces a potential risk to user trust in the authenticity of auto-responses. So this is something to think about beforehand. @Ajo_WisdomChase 

Thanks!

[SatheeskannaK]

@Pradeep_Kumar_Srivastav I don't foresee any authenticity issues on this as the forwarding happens in the backend customers wouldn't be knowing it.